I recently lost my beloved cat. I just went into the store and looked around for a minute and then…read moreasked if they have any cats available for adoption. A girl working, answered in the rudest way possible "Pet stores can't sell cats in Illinois" and stormed past me. She didn't mention anything about humane shelters or elaborate on why the answer was no. She couldn't even stop walking for a second to assist me. She seemed very irritated that a customer had a question for her. This business does not care about animals (or people), they only want to make a quick buck and send you on your way. What a shame. I strongly recommend spending your money elsewhere.

The owners now have new fish tanks (awful) an less variety . But since the tank change the variety…read moreis less appealing and some of the fish look sickly. Their aquatic plants are marked about $2 higher than you can get at petco. However they do have a variety of lizards. But it just seems their fish caring educated staff that previously worked their are all gone and it shows. Sorry Ds Pets I'm very cautious of what I would buy from you. Be sure you have an isolation tank to treat the fish first! (NOTE.. I have 7 fish tanks ranging from 90 gallon 70 gallon a 55 gallon and 3 of the 32 gallon on racks etc.. This is not counting the Tague Beardies the veils. Yes I am retired and its a hobbie.) I BUY MY FEEDERS ONLY FROM TIMBERINE in marion Illinois. Sorry my pets come first.

I have been taking my guy dogs here for the last year to be groomed and taken care of. The people…read morein the grooming department have gone out of their way to help me make sure my dog is comfortable and then I have the best program set up with all the extras that I want at a decent price, every time I take my guy dog in to be groomed which is monthly he's always very pleasantly happy and excited to go. He always knows that afterwards he's going to get a freshly baked cookie from the cookie bar that they keep well stocked. The store, it's good to keep most items in stock, and are willing to help you order something if it is not there.

I made a Yelp account JUST to share my horror story. I am not the kind who complains about…read moreanything. Well, I made my first ever corporate complaint phone call today. I'm not one to do that, but this situation is unacceptable. We took Sansa to Petco to get groomed today. We explained how she had gotten out of the fence and into god knows what, and that her underbelly was pretty matted in the process. We were aware that her belly may need to be shaved down to get some of the matting out, and I was ok with that. I reminded them that although she had a prescription for anxiety medication for when she is groomed, I was aware of Petco's policy of no sedatives, and just asked that if she was too anxious, they could call me and I'd just take her to the vet to be groomed another day under supervision of the vet if she had to be on the sedative, I was fine with that. The girl who took her said they'd do a quick check, call me in 15-20 minutes and let me know about what they might need to do about the matting, if they could cut it out, brush it out, or just in case it would need to be shaved, they'd at least call to let me know. TWO HOURS LATER, we still hadn't been contacted, so we just went in to get her. The manager came out, sheepishly said there'd be no charge, explained our dog was anxious and we could try another day, and they would allow her to take the anxiety medicine for that appointment. Then they brought her out and we saw why. They SHAVED MY ENTIRE HUSKY. Without my permission. Having been advised to call and let me know what would need done. I repeat, PETCO. SHAVED. MY. HUSKY. I'm so livid I literally cried. I called corporate and lodged a complaint, but realistically I know there's nothing they can do to make this better. They could fire the entire grooming staff and it still won't make my beautiful dog's coat come back any sooner. I'm devastated. So, the moral of this story is, DO NOT GET YOUR DOG GROOMED AT PETCO. Now excuse me while I take a nap because the combination of being extremely pregnant and sobbing my eyes out has exhausted me

They are still just as nice. The cost to adopt a cat is $85 and a dog is $185 now. They will be…read moremoving soon and have an Amazon wish list for things needed when the building is built

This is the place to go to adopt an animal. They will work with you to adopt a pet, foster a pet,…read moreand let you have a trial period with a pet if you have other animals and need to see if they get along. They are NO-KILL and provide premium vet care for their ill animals instead of putting them down like other shelters may. It's only $75 for a cat, and $150 for a dog that has ALL its shots, heart worm testing, FIV/leukemia testing, any worms treated, and spayed/neutered. They lose money on any cats adopted because this is really expensive to get done on your own. The animals are really sweet and well adjusted to other animals because they are raised in an open environment with each other and get lots of love and attention from the dedicated staff. Going into one of the cat rooms is a delight because you will be approached by so many loving cats just begging to be pet. They have so much climbing furniture and toys, it's obvious they are happy. The dogs are housed separately but with great igloos and are out every day for multiple long walks or let out in a big dog run to play together with other dogs they get along with. The standard of care is exceptional and this is the kind of environment you want your pet to come from.

Great pet wash stations, good products, good prices, and friendly staff. They've earned our…read morebusiness.

Pure Pet has made a regular customer out of me! I went there yesterday with the idea that I was…read morejust going to pick up a few complimentary gifts for my newly adopted dog and then go on to another chain pet store to pick up his specialized food-he has food allergies. When I told Sydney and her associate what brand of food I feed him they let me know that Pure Pet carries it, their price is lower and that they have a buyers club that I will benefit from. After viewing what food allergies my dog has they helped me get the perfect treats for him. I am so impressed with Pure Pet I will be returning for all my dog's needs.

She had worms. contacted breeder. Attached is conversation. I took the puppy into vet. the worms…read moreare reported to be harder to resolve.

I just got my beautiful aussiedoodle Theo, he is as happy and as healthy as he can be, Aimee cares…read moreand loves her puppies dearly and she stand by them with a healthy puppy stamp. Nobody is exempt from mis fortune happening, do not get sold by sad stories. Dont miss out on having a beautiful, healthy, loving and smart family member. I cannot be more thrilled of having my lil Theo

This is store is amazing! they have never done me wrong with any type of purchases, if I ever have…read morean emergency they are always there! I could not ask for a better local fish store.

Probably the worst customer service I've ever had. Have had one instance now where I've ordered…read moresomething and it arrived without me being notified so it was sold to someone else. Was worse than pulling teeth to get another ordered. Was told the specimen would be ordered and it was not. Not once, but twice. Never get responses on fb messenger for assistance on items in store or animals purchased from store so I started calling. Now I'm getting put on hold for 5+ minutes where I eventually just hang up. Will not be back.