Well, Michelle, you got a one-star review from me this morning, because I really needed you today…read moreand I called and you didn't answer. I got sent to a robot voice who told me your voice mail box had not been set up. How do you expect to be in business for yourself when this is what happens when we try to call you? REVISION: Michelle responded quickly to my one-star review and I want to change that to a four-star review, because everything I've read sounds like she's amazing and wonderful, and she responded to my complaint very quickly. I'm sure I'll give her that fifth star as soon as I get a chance to ride with her. Michelle, I apologize for being cranky. I was in a car accident a few months ago and have a herniated disc in my neck, and two pinched nerves with bulging discs in my back, plus I twisted my knee a couple of days ago on top of that. So I've been in a lot of pain and was really hurting and stressed out. This is going to be a long story, but I want you to understand there were some serious extenuating circumstances to my rude review. I was meeting some prior very special students of mine from Bakersfield, who I rarely get to see, and who had taken the train to visit me at the Renaissance Faire. They were only going to be here for a little while, as they were taking the train back home at 2:30 pm, so I was REALLY struggling to get ready to meet them (it's really hard to get dressed quickly when you're in all of this pain ). Then I tried to get in my car and I realized my knee had gotten so swollen I couldn't get it to bend enough to do that. So then I was really freaked out. I have a wonderful private driver I use now and then when my car is in the shop or I have to go to the train station, and I called him but he was on an out-of-town pick-up and couldn't get to me quickly. So I tried three more people and was really frustrated that no one answered their phone. So that's the state of mind I was in Michelle, when I wrote that review, and I apologize and thank you for your quick response. I'm looking forward to doing business with you, and I promise you I'm not a cranky old lady. Cianne ~

Michele took me and my siblings wine tasting in Paso Robles from Visalia and was great. She was…read morevery easy to coordinate with, flexible, a careful driver, and was very reasonably priced. I will definitely reach out to her in the future.

I had lost my cellphone & couldn't uber. Used the gas station phone to call Tom's for a taxi at 7pm…read moreSaid they would be 20-25 minutes, two hours later they haven't arrived. Repeated calls go unanswered and voicemails not replied to. Now that it's dark, I'm giving up to hitch hike with my children on the highway so we can get home. Thanks Tom, you useless anal flap.

Always on time, available, friendly, and professional EVERY time. Used the service many times…read morelocally and an hour out of town. Rates are very affordable and the ride is very comfortable and clean. I like good old Taxis, will call Tom over an Uber every time.

I needed to be somewhere in an hour, I could have got their in twenty minutes. Instead I decided on…read morecalling this cab company. I waited 44 minutes and called them to ask why the delay? Its Sunday morning and I'm sure many people don't use the service at this time. A lady apologized and I told her that I no longer needed their service at the moment. I've had good service with them in the past ; however today, wasn't such occasion.

Friendly and helpful driver. Prompt service. Car was clean and smelt nice. Driver loaded all my…read moregroceries then carried them to my door.

Dave rescued me when I needed a ride home after a concert. I rarely drink and accidentally got…read moretipsy off a wine cooler and had not planned on needing a ride home. He arrived within a few min of me calling and was helpful and understanding. I felt safe and comfortable, unlike I've had in the past with Uber and Lyft drivers using their job as a dating service trying to get my number, etc. Dave was friendly and professional and even helped again by driving me back to my car the next day. I don't understand why people on here are complaining about the fees, I found the fare reasonable and worth the peace of mind knowing taxi drivers have been vetted and background checked, unlike Uber/Lyft drivers. I highly recommend Dave for your transportation needs in the future!

Very reliable service & I'll highly recommend if your in need of a ride in the Visalia arearead more

First time using this service. I would give them six stars and don't understand why their reviews…read moreare low great family business and Mike took good care of me getting me back to NAS Lemoore. Personable, very reliable vehicle and smoke free. You can trust them for your own transportation needs. Thanks, Mike.

This past December our car broke down during a health emergency and I got stuck in Hanford and…read moreneeded a taxi from the ER to Harris Ranch at 4am with my baby. They showed up within 20 min of me calling, put my car seat in properly with no fuss, and was kind and courteous. I felt safe with my baby and I was extremely thankful.

I used East Side Sierra Shuttle on September 21, 2023 to travel from the Whitney Portal to…read moreHorseshoe Meadows. Paul was waiting at the Portal when I arrived. It was easy to book it - and Paul confirmed the pick up the day of. Use the phone number to call (better than email). And call back rather than leaving a voicemail. I have read all of the negative comments. This was not my experience with Paul. It was the opposite. I received great service which was on time and allowed me to pursue my adventure. And he let us pick up a hitchhiker heading up to Horseshoe Meadows - so we were also able to help out a fellow backpacker. Also worth noting that Paul was driving an electric car - so we used zero gasoline to pull this off. I liked that.

I called Paul on short notice for an emergency ride from his home in Independence to Lancaster. He…read morewas up-front and honest about pricing (which is very high, but there's also not a lot of shuttle/taxi drivers in the area). I've read previous reviews about him being an erratic or poor driver, but I can testify that I never felt unsafe in his car. This is potentially because he drove me in his Chevy Bolt with self-driving assist, which he says that he uses as much as he can. Regarding other complaints about Paul, keep in mind that Paul is in his 70s, so don't expect to be talking to a quick-thinking and internet/text-savvy youngster - call him over the phone. Many of the complaints about this business may be related to season. He tells me that he is extremely busy in the summer when there are John Muir Trail hikers, and hires drivers to help then. I wouldn't be surprised if he drops the ball during the busy times. However, I used his services at the end of February. You might want to be cautious if hiring him in peak season, but I can affirm that I had nothing but a pleasant experience riding with Paul during his slow season. I can also verify that Paul is bad with navigation (he had trouble getting me to my final destination for the last mile or so, once we got off the highway) and will drive at or below the speed limit (this might be a problem if you're in a hurry). I'm knocking off a star at 4/5 for those reasons. One downside is that Paul wanted to get a free charge for his Chevy Bolt, so we took a 15 minute rest stop along the way (see picture).