I messaged on Saturday via Yelp and after a first automated response was still awaiting feedback by…read moremidweek, and I already had quotes from two other businesses by that point. When I did finally receive a response, they told me to reach out directly via their website which puts into question the status of the Yelp Guarantee for going through the Projects process. This seemed to indicate to me that the text in their automated response on Yelp Projects has not been properly updated to reflect how they want potential clients to request estimates. I can appreciate they have a lot going on but if this is how they treat you when they are actively courting your business, I find it difficult to believe they would be much better once they have already secured it. FOLLOW-UP PURSUANT TO BUSINESS RESPONSE: I appreciate the nuances of the Yelp Guarantee may be open to interpretation in terms of when it applies. That said, if the business chooses to be included in Yelp Projects, they should be willing to handle requests therein or at least set up a consultation through it, otherwise the Yelp Projects $2500 guarantee may be in jeopardy. The additional response from them indicates that only a quote is required to seal the deal so to speak, but I did not receive that at the time I was asked to reach out via their website, so it is entirely possibly they would have applied this later and be within the terms of the Yelp Guarantee. I have no way to know if that would have been followed since I did not pursue further contact with them after that point, though I will give them the benefit of the doubt that they would have made good on the guarantee through the process or through their business insurance if a work quality issue has transpired. When I initially made the request I had a two week span of availability for the actual cleaning to be done (though I mentioned ideally this would be to action the following week), and only because Juliana's took 3 business days to get back to me to tell me I should reach out directly did it appear to be an "expedited request". I am glad they have so much business that they can afford responses like this and be unavailable for service but if this were the case then that would have been a benefit to know from the outset so that I could have ruled them out as a candidate immediately. Considering most folks don't have more than a few weeks between closing on a house and moving in, and I personally reached out to them a day after my closing, I do not see any path I could have taken to reach out to them sooner. Juliana's notes in their added response that I did not actually enlist their services, which is true, though Yelp policy is that a review may take place so long as there was a consumer interaction/experience, which there was in this case.

Ritzy and Sandra did an absolutely phenomenal job. Our house honestly hasn't looked this clean…read moresince the day we moved in. We have a long-haired German Shepherd, and his fur is always a challenge -- but after they finished, there was no trace of a dog anywhere. I was genuinely amazed. They were thorough, detail-oriented, and clearly took pride in their work. Every room felt refreshed, spotless, and thoughtfully cleaned. This was a true deep clean, not a rushed surface job. 10/10 experience -- I would absolutely request Ritzy and Sandra again and highly recommend them to anyone looking for top-tier cleaning.

What an amazing experience! From initial communication through our first cleaning experience,…read moreIsabel's team has been truly a blessing for me and my 83 year old mom. In this crazy world it is a relief to find trusted, dedicated professionals to help make life smoother. Very clear communication, highly responsive, on time. Extremely thorough and frankly went way beyond my expectations. Our house looks so much better! Very grateful for this family and their service excellence. We have asked Isabel and her team to come back in a few weeks!

The cleaning today was the best anyone has ever cleaned my home. Jose listened carefully to what I…read morewanted done and when they finished, everything was sparkling. Very pleasant and professional.

Keyla is a professional in every sense of the word. She patiently fielded my many questions…read moreregarding pricing, timing, and payment policy. Her pricing to deep clean my apartment as I was moving out, was competitive and fair. I also booked Keyla's cleaning service for my new place, prior to moving in. Keyla and her partner did a stellar job on both my new place, and my old apartment. I was especially speechless when I saw how immaculately pristine my old apartment looked afterwards. I was compelled to pay more than the asking price, due to the impeccable service rendered by Keylas cleaning service. Their work is detailed and thorough. I am so glad that I found Keyla on Yelp and booked her. You will not be disappointed if you book Keyla's cleaning services.

I hired Keylas Cleaning for a move-out cleaning and they did an outstanding job! The place was left…read moreabsolutely immaculate. What impressed me most was their attention to detail, they thoroughly cleaned every area, including spots I didn't even think about. She was also very friendly. Highly recommend if you need a deep clean!

Cindy has cleaned for me for over five years across two different homes, and I couldn't recommend…read moreher more based on that experience. She is incredibly thorough on every visit, with an exceptional attention to even the smallest areas/details. Beyond her outstanding cleaning, Cindy is reliable, flexible when my schedule changes, and the perfect balance of personable/professional. Her rates are more than fair for the quality of service she provides. I wholeheartedly recommend Cindy to anyone looking for a trustworthy, detail-oriented, and dependable cleaner--you'll be lucky to have her!

We have been working with Cindy and Done Your Way Cleaning Services for over 5 years, and they have…read morealways done an excellent job! Very reliable, and great communication! Timely, prompt and professional. Would highly recommend to anyone looking for a commercial cleaner!

Wendy and her daughter are very pleasant and work very hard. They did a great job and I would hire…read morethem again.

Wendy Servicios cancelled our cleaning appointment 20 min. before the agreed time to meet. She…read morefirst agreed to meet at 10:00 and then re-scheduled for 2:00. Strange but I could not understand much of what was said on the phone the one time she called but the text messages were perfect King James English! We wasted our entire day. Wendy lost my business.

Cindy and her co-worker came to my house today and did a deep clean on my downstairs. The price was…read morereasonable and they did an excellent job! I will definitely continue to use this company!

Cindy and the two ladies that came with her to clean my mom's house did an AMAZING job! Cindy was…read morevery quick responding to me and keeping in touch. They cleaned every part of the house. My mom is getting older, and is no longer able to clean the house fully. Cindy and her team did such a great job, I asked if they could schedule a time to clean my house as well. They are extremely reasonably priced. I would have absolutely paid more. I will continue using and recommending Cindy and her team!!

I requested cleaning services for my home and Hurt Enterprise responded. The service provided was…read moreextremely amazing! Daneishia showed up fully prepared to clean . She provided her supplies to clean with and she was very punctual. The service provided was hands down the best service I have ever received from a professional cleaning service. She cleaned every corner of my home and I have hired her to clean once a month moving forward! Their rates were unbelievably reasonable for the amount of service they provide! I tipped them but not as generous as I would have liked. I look forward to this professional relationship ongoing! I highly recommend this business to my family, close friends, and even co-workers. This business is amazing! Please contact this business for all of your cleaning needs from carpets, upholstery, grout, tub, tiles, ovens and the list goes on.

They are the real deal! Did a fantastic job on my house ! Took their time, like they were cleaning…read moretheir own place I am really impressed. You won't go wrong giving them the opportunity to rejuvenated your house , attention to every detail just can't say enough .....thank you !!!!

I hired Multilingual to do a move-out cleaning of my father's apartment, and Aida and her team were…read moreamazing! I had a good feeling about them as soon as Aida responded to my request for info. She got in touch within minutes, the price she quoted me was reasonable, she was flexible with scheduling, and I could tell she was friendly and kind. We made the cleaning appointment for the end of what had been a long day of moving for my husband and me, and the team did a beautiful job. My dad's apartment was, in a word, gross. It reeked of cigarette smoke and my sister's room had a few layers of grime all it's own, but Aida and her crew worked quickly and efficiently, and the place is now spotless and smells fresh. My husband and I can't believe the transformation! But what really makes Multilingual stand out from other companies is Aida's remarkable empathy and warmth. When we did the initial walkthrough of the apartment I told her a little about why I was the one dealing with the cleaning (my dad is hospitalized and my sister died), and she responded with sincere concern and kindness. I was also keyed up because of how busy the day had been, and I was grateful for Aida's positivity and calming presence. The whole crew were friendly and professional.

This was one big expensive mistake. Vague and confusing estimate led to an exorbitant price for a…read morebasic "deep" clean even after negotiation - when did a thorough cleaning become extra for so-called deep? I requested a focus on the floors - all hardwood and tile - but that was not satisfactory (bathrooms seemed to be their focus and ours are tiny). They charge by the hour and the very sweet staff worked verrrrrry slowly as the clock ticked to an enormous amount of time/$ for a 1000sf house with just two living in it. It appeared to be a subcontracting set up, with poor communication. Maybe you will have better luck than we did.