Reserved a rental truck. Went to pick it up but they were closed. Called the number on the sign and…read morefound out I requested the wrong date. The guy said he had one on site & would come meet me. Found out he's the owner. Fantastic customer service. I'll never go anywhere else.

From the owner: We offer a secure, conveniently located place to store all your personal and business items that…read moreyou don't have room for. You will have 24 hour access to your belongings so you can access them when it is convenient for you. Also the size of our units are changeable and adjustable to fit your needs. As your need for storage may increase or decrease we can change the size of your unit, space permitting.

Rates continue to increase. Do not post new access hours on BACK door where tenants enter then you…read moreare locked out without warning. Call emergency number.........no one answers and never returns your call. Never can get a call back or able to talk with representative as a current customer. Only way to speak with someone (foreign) is when I choose "new customer" option then they took my new CC number, got my payment and hung up on me before I could speak with them about a concern. Called back, no answer AGAIN! Will be moving my stuff out asap!

Do not rent from this place. Since they bought it they have engaged in continuously raising the…read morerent every few months under the guise of improvements while making zero improvements and cutting staff and services. The prior ownership had good rates but this company is for lack of a better term crooked. I repeated asked someone to contact me about the rates and the employee on multiple times told me she called the district manager but they never contacted me. I will be making a complaint to the AG's office and the BBB.

Storage of America in Saginaw on Gratiot is a joke. Have to…read morerent a unit over the phone. They give you storage unit # that doesn't exist. My friend rented the month before this same situation happened to him also. Communication is a "0"! Rented near by and have had no problems! Please get someone to run this huge storage unit because renting over the phone is not the answer!

Beware of this storage facility! First off the manager of this place is very rude and difficult to…read moredeal with., for that alone I wouldn't recommend you go with this place. But that aside, when items were moved out of this place, we noticed multiple dead COCKROACHES! Sooo bad guys.. all boxes and furniture had to be bombed to kill off potential for spread.. the truck the items were put into had to be bombed and cleaned as well.. Beware going with this place guys.. you were warned..