A bunch of unethical, corporate socialists, from what I can tell. They force customers to give their card info and sign a lengthy contract saying they will be charged $99 if they miss, only to pull a bait-and-switch whereby they schedule an appointment in a different timezone than either they or the customer are located in. Nothing like earning $99 by trickery! But wait, there is more! When you contact customer service, they will bait-and-switch you some more, saying they will refund you but later telling you that they need approval. Then again, they say they will handle the situation but later tell you they need another approval. This is all before saying they will not approve a refund because they confirmed with you there was an appointment ahead, even though they never confirmed it was in a different timezone then where either of us are located. Then they will just stop responding to your emails & not pick up your phone calls - you would think for $99 you would get service. How do you think the therapists are if billing won't even acknowledge your issue? Well, in this case the therapist also didn't acknowledge, saying that it is "policy" like a corporate shill & policy troll. It is clear that this therapist only cares about the money. She, as well as the whole billing department are gutless, not willing to have a hard conversation or standby what they say... Sounds like the kind of therapy anybody who is a snowflake needs but that is not me. In the end, our initial invite indicated EST time & we didn't notice it. The problem is that, we missed it because we had no reason to assume our appointment would be in Eastern time and Thriveworks did nothing to reinforce that. I would say that the issue with missing our appointment was no more than 50% our fault. But, since they are a bunch of corporate sellouts with college degrees (but no critical thinking skills), they put the blame solely on us & weren't willing to have a serious conversation about the $99 charge. read more