I always go to any Harley shop around the area when I'm on vacation. This was a very nice shop to…read morego into. The staff was very friendly and helpful.

Rocky Top Harley-Davidson is a good Harley location. On a recent visit to Pigeon Forge we stopped…read moreinto this store, just to check it out. We didn't end up purchasing anything, but they have a good selection of clothing and merchandise. We looked around at parts as well, and they also had a lot in stock, we just weren't in the market for anything that day. They also have quite a few bikes on location, both new and pre-owned, and we enjoyed looking at those too. We always love stopping into Harley-Davidson stores, and I'm sure we'll go back to this one the next time we're in the area.

I've been to many HD dealerships all over the country and I can honestly say this one is excellent!…read moreThe amount of collection bikes on display can't be beat. Their new and used inventory is huge! And the way they have Merch spread out throughout the building is really smart. It makes shopping and sight seeing one continuous experience. This is a must visit dealership if you fly into TYS. The people here are so super friendly and very helpful.

I showed up at Smoky Mountain Harley-Davidson a little after 4:00 PM on a Thursday afternoon. They…read morewere hosting a concert that night and there were a lot of people present. We had just gone through the Tail of the Dragon earlier that day and it apparently was more than my buddy's bike could handle. Something broke inside the engine. Anyway, the service staff rushed it into the service schedule, and while it wasn't good news at least we didn't have to wait a loon time for it. Every member of the staff at SMH-D was pleasant and easy to be around, including manager Sabrina, staff person Kristin, and most notably Ainsley on the sales floor, she's a riot. Every person I came into contact with was a pleasure to talk to. I will most definitely do business with SMH-D again. Thanks all!

Needed an part in a pinch, Remy was very helpful and came through with the part!!! Much thanks,…read morewill do business again if we are in the area, thanks! PS- Appreciate the information on where to do some local riding, we took your advice and it was great, thanks again!

Forget going to Harley for a tire service. These guys are great and very reasonably priced. Great…read moreatmosphere and waiting area. Only place I'd bring my bike in the area.

Kelly's saved our vacation. Just over a week before our…read moremotorcycle vacation from Michigan to Tennessee, I noticed the wife's cycle needed new rubber. I tried and tried to find the appropriate size online, and locally, and then all along the trail from Michigan to Tennessee. Kelly's was the only one with them in stock and willing to mount while we waited! They had me over a barrel. I could and would have paid anything elsewhere. He kept his prices fair, and his service excellent! In and out in an hour, on a Saturday, near closing. And he was a gentleman to my wife to boot. I'd trust the bearded Carburetor wizard with any of my bikes, including my kids. Thanks again!

Took this guy 2 different bikes at separate times and both times he told me the bikes weren't worth…read morefixing. Both times I got the bikes back in pieces (everything he unhooked or took apart to do the assessment I paid for was left unattached). Both bikes are now RUNNING. One of the bikes was simply put back together and started after he told me it wasn't worth even putting back together. The other took some work but is also now running. Do not take anything here for assessment unless you want to pay money just to get it back in pieces.

Don't expect to hear from Service if you try to book an appointment online. You'll get no response.read more

The following review is for ordering and buying a 2023 Indian Scout Bobber Icon Indy Red over the…read morephone no less: The reason for calling this dealership from the start was their website stated they had in stock a 2022 Scout Bobber Icon Indy Red....So I called to inquire and to purchase that motorcycle. When I called a nice salesperson names Travis took my call. He was really polite and explained to me that unfortunately they no longer had the bike... Guess their crack webmaster was in hiatus, which I will give the benefit of the doubt... even though it took me 2 weeks to finally pull the trigger. Since Travis was so polite and gives you the feeling that no matter what, he will take care of whatever you need... With that, even though the dealership is over 340 miles from my house... I placed an order with Travis, and I felt good about the purchase. I was then sent to "finance" to take the down payment... which for what other dealers were charging was about 500... well not here, minimum of 1k down.... Well, I called back a week and a half before my bike was scheduled to ship to pay another 3k down... that is when the "finance" guy told me that it is against the owner's policy to allow you to buy a bike with a credit card.... Even though the 2k I paid already was on a CC... so I really didn't understand that policy, as it is a purchase, right???? To alleviate any hassle when I went to pick up the bike, I just paid with a debit card. (Edit: Found the reason after I picked up the bike. Apparently, someone ripped the owner off using a credit card a year or so ago.) Finally, after 3 months and 1 day the bike had arrived at the dealership... Travis texted to let me know the good news.... Happy was an understatement, Travis said it would be ready by Saturday to pick up. The day of pickup I had my daughter ride up with me, I mean 9-ish hours on the road for the day would get a bit tiring lol. We got to the dealer around noon and Travis was with another customer, so we had time to look over the bike... It took me a bit off guard that the bike was already on the floor. I know you get a picture with the bike you buy on the day you buy it, but it had been on the floor before that day as I was told there was a lot of interest in the color. Since Travis was with another customer one of the other guys came over to go over the bike. After we went over the bike I showed where it had light scratches on the rear fender in 2 places. They were able to get the scratches polished out, but the simple fact a brand-new motorcycle that you had special ordered was on the floor for other customers to "sit" on. I say that as I have no idea how the scratches got on there, but it was from someone putting a leg over... and those scratches are the reason this place gets a 4-star review instead of a 5 star. To break it down, Travis is the reason this place gets the remaining stars. With his genuine care/concern for your interests and purchases set this place apart. I mean I drove all this way because of 1 salesperson... if that does not speak volumes, I don't know what does... If you are in the market for a good Indian/triumph, hit Travis up... I don't think you will be disappointed.

I always have to stop by the Harley stores for gifts to my son-in-law. Needless to say, I stopped…read morehere and bought my token and t-shirt. Staff was friendly and the shirts were a bit cheaper than we normally pay on the west coast. What's with this? Great shop!

Super crowded and parking sucks. The prices are CRAZY but thats normal for Harley. People were…read morefriendly and customers were standing around talking to the employees. Fun experience and great souvenir place.

Dropped 2022 CRF 450R off for valve adjustment, oil change, spoke tighten, exhaust gasket replace,…read moresee if oil around front sprocket residue from chain line or if the case is leaking, and an inspection to go over and see if it needs anything else. At drop off all this was discussed and talked about if it is going to be over $1500 give me a call, if not go ahead and fix it. I pick the bike up today (two weeks later). Pay the $1k + bill, they bring the bike out. I start looking it over. Looks like the valves were adjusted. But can't tell if the gasket is leaking or not bc there is fuel or something dripping from the bottom of the fuel tank onto the top of the engine. Look at the engine oil, looks good. Inspect the exhaust, looks like gasket was replaced, muffler is a little loose but nothing I can't tighten. Look at front spokes, a few seemed a little loose but better than they were. Back spokes were tightened but one was broken and not fixed or anything. Front sprocket was not cleaned or any signs of inspection done. Plastics were a little loose. But nothing I can't tighten. Start the bike, which it didn't start when I dropped it off, so the valves were done. Still can't tell if it is leaking bc what I assume is fuel leak from the tank or connection. Let it run while I strap it down, start to hear a little tap or slap in the top end. Shop manager claims they will honor their work if anything goes wrong. Hopefully it is fine. My personal experience was not good with this mechanic shop. I don't feel like I should have to go home and work on what I thought I just paid a shop to do.

I was on the road on an 11k mile trip. I needed an oil change. I called ahead a few days, and they…read moregave me a first thing in the morning appointment on the day I requested. Most shops are weeks out right now. Bike got in and out quickly and I was back on the road. Super friendly and super helpful. Lots of cool bikes to walk around and look at in the multiple dealerships while I waited.

Old school, greasy, oily, motorcycle shop.No TVs, designer apparel nor free coffee here, although…read morethey do sell their own promotional tee-shirts amongst spares, batteries, etc They specialize in Harley's, Sport Bikes, and customizations, but they were willing to change the tires on my off-brand motorcycle when the Honda/Yamaha dealer wouldn't touch it because it's not a Honda or a Yamaha. Custom Cycle Corner did a good job and at a reasonable cost. Friendly staff too.

First Rate, Top Notch Fellows! Will return again!…read moreI have a KTM and they have much knowledge to share freely and much appreciate! The Other Chris Hill. ( RED )