Don't expect to hear from Service if you try to book an appointment online. You'll get no response.

The following review is for ordering and buying a 2023 Indian Scout Bobber Icon Indy Red over the phone no less: The reason for calling this dealership from the start was their website stated they had in stock a 2022 Scout Bobber Icon Indy Red....So I called to inquire and to purchase that motorcycle. When I called a nice salesperson names Travis took my call. He was really polite and explained to me that unfortunately they no longer had the bike... Guess their crack webmaster was in hiatus, which I will give the benefit of the doubt... even though it took me 2 weeks to finally pull the trigger. Since Travis was so polite and gives you the feeling that no matter what, he will take care of whatever you need... With that, even though the dealership is over 340 miles from my house... I placed an order with Travis, and I felt good about the purchase. I was then sent to "finance" to take the down payment... which for what other dealers were charging was about 500... well not here, minimum of 1k down.... Well, I called back a week and a half before my bike was scheduled to ship to pay another 3k down... that is when the "finance" guy told me that it is against the owner's policy to allow you to buy a bike with a credit card.... Even though the 2k I paid already was on a CC... so I really didn't understand that policy, as it is a purchase, right???? To alleviate any hassle when I went to pick up the bike, I just paid with a debit card. (Edit: Found the reason after I picked up the bike. Apparently, someone ripped the owner off using a credit card a year or so ago.) Finally, after 3 months and 1 day the bike had arrived at the dealership... Travis texted to let me know the good news.... Happy was an understatement, Travis said it would be ready by Saturday to pick up. The day of pickup I had my daughter ride up with me, I mean 9-ish hours on the road for the day would get a bit tiring lol. We got to the dealer around noon and Travis was with another customer, so we had time to look over the bike... It took me a bit off guard that the bike was already on the floor. I know you get a picture with the bike you buy on the day you buy it, but it had been on the floor before that day as I was told there was a lot of interest in the color. Since Travis was with another customer one of the other guys came over to go over the bike. After we went over the bike I showed where it had light scratches on the rear fender in 2 places. They were able to get the scratches polished out, but the simple fact a brand-new motorcycle that you had special ordered was on the floor for other customers to "sit" on. I say that as I have no idea how the scratches got on there, but it was from someone putting a leg over... and those scratches are the reason this place gets a 4-star review instead of a 5 star. To break it down, Travis is the reason this place gets the remaining stars. With his genuine care/concern for your interests and purchases set this place apart. I mean I drove all this way because of 1 salesperson... if that does not speak volumes, I don't know what does... If you are in the market for a good Indian/triumph, hit Travis up... I don't think you will be disappointed. read more

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I couldn't help myself but they gave me an offer on a TRIUMPH ROCKET 3 that I couldn't refuse!!!

I had my first motorcycle issue while traveling and this was the only shop that would take the time to talk to me and take a look at a bike they don't normally service. At a time when I was 100s of miles from home and alone, they were the only ones willing to even take a look at the bike. While it was a very minor repair, I was not prepared for it and really needed someone willing to take the bit of time I needed. A huge thanks to Rob. As a female motorcyclist who usually rides alone, how I'm treated by a shop is a HUGE deal to me. I will be recommending this place to the women riders I know. read more

Salesman were great. Didn't feel pressured or overwhelmed. Really helped me out with my decision and made for a super easy purchase. read more

Indian Motorcycle - Motorsport Vehicle Repairs Near Me - Knoxville, Tennessee

This store is a bunch of crooks. They would not return a hold payment for a bike. When my brother went to test drive the bike he was ushered in to the finance office and never talked price or payments with anyone. my brother chose not buy the bike and the store refused to return his hold money. read more

This dealership is crooks, do not buy or get service done here...I put a deposit on a motorcycle to have the chane to ride and possibly purchase and they would not work with me one cent for price would not even bother to talk about it because they knew they were gonn keep my 500.00 deposit that they dont tell you is non refundable even if you do not sign or get told that it is!!! They suck read more