We have used four plumbers since moving to Omaha four years ago. We just had a new kitchen faucet…read moreand garbage disposal installed by Hugh from Advantage. I called several plumbers, and Advantage was the only business that provided us with an estimate of the work's cost. The others all wanted to come see the job, provide a quote, and then we could decide to accept their proposal or send them walking. I wasn't looking for a firm quote; I just wanted an idea. Hugh from Advantage was polite, neat, and very efficient. The total cost was reasonable and lower than we had experienced with other plumbers for comparable work.

I had a great experience with Advantage Plumbing…read more Through Yelp, I requested help for a toilet and shut valve replacement. (The toilet has been having intermittent issues and needs replacement.) They immediately connected with me and offered to come out the same day (but I still had not gotten the new toilet.) We scheduled for the day after, and they were here by the promised time. The team quickly removed their shoes at the front door without being asked (not my general experience with many repair teams) and started working. They finished almost precisely at 90 minutes despite a minor complication. (The basement/toilet drain was not draining well which they augered out.) It was explained to me that it was likely a combination of time and a 20-year-old toilet (which did not generate enough force). Other than minimal dust and grime, they did not leave any bigger messes for me to clean up. They were professional, and their price was well aligned with other companies. They did not sell me on any additional service plans but did guarantee their service for a year. (There is a 4% for credit card transactions.)

Needed a water heater installed. The guys were courteous and Max communicated clearly with…read moreresponses to texts. The price for install and removal of the water heater was very fair, and gave information about improvements to existing plumbing that I asked about. I was very appreciative of their help.

From the owner: Elemental Heating and Cooling has been proudly serving the Omaha and metro area for 4 years…read more Smaller company means higher quality and craftsmanship with lower prices. We work for the common homeowner unlike some of the bigger named companies. Elemental heating and cooling, We provide comfort throughout the elements.

Excellent Service from Justin! I had a new water heater installed today by Paul the Plumber, and I…read morecouldn't be happier with the service. Justin was our technician, and he did a fantastic job. He took the time to explain exactly what he was doing and how the new system works. I really appreciated that he hauled the old tank away and completely cleaned up the work area before leaving. You wouldn't even know he had been there. Highly recommend Paul the Plummer if you need work done!

Awesome service! The plumber was friendly and professional plus the work got done fast!read more

My neighbor and I were out front discussing the trees we both have and decided it wouldn't be a bad…read moreidea to get somebody to run a camera through our drains to see what kind of root damage we may have. We hoped to get a slight discount if we could get them done at the same time, 2 jobs, no travel time, possibly 2 additional jobs in the future. My neighbor contacted Roto Rooter and found out that it would cost $350 just to run the camera for each of us (outrageous) but was told that that cost was only if that's the only thing we had done and if we got another procedure that cost would be taken out of that. We scheduled someone to come out and he agreed to $250 for each inspection. He ran the camera from my laundry room where the main clean out is easily accessible. Like I expected he did find roots in the line but not until the end where my line meets the cities connection. It was slowing the flow but wasn't backing it up completely. He appeared to try to push through the roots unsuccessfully. I was told that the only way to fix this problem would be to excavate and replace all the pipe involved and he gave me multiple reasons why no other procedure would work and told me they couldn't guarantee any other procedure. My neighbor's cleanout was even easier to access since his was outside near the sidewalk. Minimal roots were discovered in his line as he had his hydro-jetted a couple years ago. I paid $250 cash and opted to proceed by getting the lines hydro-jetted. I didn't receive a receipt and assumed that was because the job wasn't completed yet. Without an appointment set up yet the guy with the hydro-jet called and said he was available and I told him he could head my way. I was surprised to learn that the hydro-jet hose needed to be ran through the house, down the stairs into the basement and then into the laundry room. He took good care to protect property in the laundry room but nothing to protect the floor or carpet down the stairs from the dirty hose. (not too concerned about this as the carpet is old and the tile could be washed.) I told the tech I wanted him to do what he could do within an hour as I couldn't afford more than that. After some time spent on getting the remote control working (transferring it to another machine or something like that) He ran the hose into the line and I kept an eye on the floor drain in the service room. Once satisfied that the hose was far enough he turned on the water. I was surprised not to get any water coming up from the floor drain. The tech ran his camera into the line and discovered once he got to the point of the "root ball" it had been pushed through and upon pulling back the hydro-jet hose discovered it was into the cities line at least 20 feet. I think he pushed through the roots before ever turning on the water. He then spent the remaining time he had cleaning up the interior of the pipe. He wrote me up a receipt for $695 and I paid with a debit card. The $250 that I already paid completely slipped my mind at this point and I didn't realize I over paid until later that evening. When I realized they hadn't deducted the $250 that I already spent, I text messaged the camera tech and was then told that the $250 would only be deducted if I had excavation work done and not from the price of the hydro-jet procedure. The only reason I even agreed to getting the work done in the first place is because I was under the impression that the job would cost $650 not $945. A few years ago the hydro-jet service was only $450 and I thought THAT was too much. This job should have cost me $650 plus taxes, TOTAL. I have since learned that Roto-Rooter employees are paid commissions and their paychecks are directly affected by how much they can bilk a customer for and that tech would have absolutely had me take out a loan or get financing in order to pay for excavation work that did not need to be performed. Although I'm satisfied with the work, it was not $945 worth of work. In total they were here less than 2 hours. Even less time was spent at my next-door neighbor's house and he also paid $945. The job was straight forward with no unforeseen circumstances or problems; there wasn't any clean up afterwards and the neighbor's job was faster and easier than mine. Edit: The manager contacted me and apologized for the misunderstanding. He offered to give me the price of what I thought it was going to be before the job started. I appreciate that and accepted his offer. As long as a company does the right thing and attempts to make the customer happy I really can't complain but please keep in mind of what could possibly happen.

We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!

My main line was backing up into my basement any time large amounts of water had been used (e.g…read morebathtub or washing machine draining). I called after the second instance, and they were able to get a plumber here to snake it right away the next morning. After an hour or so, I was informed the snake was getting stuck, and he had to call a camera guy in. Camera guy informs me that tree roots have damaged my line and a 30' section needs to be replaced to the tune of over 9k. I called a small local company for a second opinion. It wasn't tree roots - the line itself was broken and everything was draining into the dirt, hence the backflow when there was more water than could be quickly absorbed. They recommended the same amount of line be replaced, but for half the price.

Terrible company they take advantage of the public, overcharging on everything. I WOULD NOT…read morerecommend this company to anyone even if you're having an emergency. Just look at the other reviews on here and you'll see...

These guys were great! Had availability within two days. Had a leaky toilet that needed a new flex…read morehose and shut off valve. They were in and out in 30 minutes. Very thorough checking for any further leaks, etc. Fair price too...even had my own parts we bought that they used. Bonus they wore shoe covers upon request!!

Prompt return of message left Prompt service…read more Knowledgeable technician Personable demeanor Great listening skills Price points were as expected This wasn't a quick clean out, happy with the results Will use again

Our master toilet was not flushing properly so we had Joe with Big Birge Plumbing out to help us…read more Joe had the line opened in no time! From start to finish... I was impressed! He was on time, respectful of my home, wore shoe coverings, communicated well and got the job done efficiently. I really appreciate this team! Every time we have Big Birge Plumbing out, they treat us like family. Thank you!

DO NOT RECOMMEND BIG BIRGE PLUMBING!! Hired them for a large and expensive plumbing job during our…read morebasement finish, and the experience was extremely disappointing from both a workmanship and billing standpoint. Their team initially installed piping incorrectly, which resulted in leaks and required them to return to fix their mistake. Later, we discovered they had also crossed the plumbing lines -- hot water came out of the cold side in both the shower and sink, and the toilet was flushing hot water. Correcting this error required a large hole to be cut into our brand-new drywall. After the finish work was completed, one of their employees called their CFO in front of us to confirm our final balance. Weeks later, we were suddenly told we owed hundreds of dollars more because they claimed I had made some sort of side "deal" with their plumber, which is absolutely false. Throughout the process, they provided multiple estimates and invoices that did not match the final amount they demanded. To make matters worse, they withheld payment to the contractor who repaired the drywall damage caused by their mistake until they received the additional money they claimed we owed. In the end, we were left paying out of pocket to repair damage caused entirely by their team's errors. Based on our experience, I would strongly caution others before hiring this company.