This is a beautiful building, inside and out. I come in to this building for the Urban Grind and…read morefor the Gift Store for cards and small gifts for my co-Worker's. They also sell lottery tickets. It is run by a sweet elderly Asian lady. Job well done.

Very pretty building inside, but honestly I've only been in the downstairs lobby. Urban Grind is…read morelocated in the building so that was the main reason for my visit. I needed coffee and had to use the restroom. There's a very luxurious feel to it like you're in a swanky hotel lobby and if you get a chance to go inside or have some business in the tower, definitely write a review and let us outsiders know what's going on upstairs. Some of us want to know....

Reliable WellsFargo branch in Jacksonville with efficient service and drive-up access. Friendly…read moretellers make routine transactions smooth, and the 24‑hour ATMs are a convenient bonus . The lobby is clean and service is professional

This is a pretty badass building. I got a chance to enjoy the inside during One Spark in 2014 when…read moreI wanted to sit down because my feet were killing me, my phone needed a charge, I had to use a clean restroom and I needed air conditioning all at the same time. This place met all of my immediate needs. I absolutely love the environment. Very nice decor with a water display to balance the modern design. Feels like a five-star hotel lobby. It's nice. If you ever get a chance, go up to the higher floors and look down. Some of those offices have the best views of the river city. So worth stealing a peak. It will make you appreciate Jacksonville more. 5-STARS

I love our Everbank field! Sha Khan & the city of Jacksonville have really spruced up the stadium…read more I think the pool out there might be a little extravagant, but on the other pretty cool as well. I love our NFL Team: Jaguars. I have hopes that our ten will do well this year. I can't wait for the games to begin.

Do not call toward the end of the grace period for mortgage payments which is around the 15th of…read morethe month. I had to wait a half an hour online until someone answered my call. I was told that it is always busy during this time by the gentleman who finally answered the call. His name is Reginald. He was most helpful, polite, kind and empathic. I appreciated that and he redeemed the horrible wait time which I thought was excessive. So Reginald, my hat goes off to you. You are an asset to TIAA. Had it not been for you I would have given a bad review with one star. But thanks to your thorough customer service I am willing to give the bank a 3 star. It would have been 5 star had I not waited that long. If I were to rate YOUR personal customer service it would be 5 star without a doubt. Keep up the good work Reginald. I hope that the bank appreciates you. Give him a raise.

Excellent customer service!read more

Banks need reviews, too!…read more The BB&T in downtown Jax is chic and modern. Overall, the employees were very friendly in assisting me with my needs. I had to make a few deposits the other morning, and the tellers were quick and efficient, even though it took a while for me to make it up to the counter. The main issue? Parking is a disaster! We all know Downtown Jax is in dire need of a facelift, but I had to circle the surrounding blocks for 15 minutes in order to find a spot in near proximity. BB&T has a tiny lot with only a select amount of spots. On a regular weekday, there's no chance you'll find a spot. Next time, I'll probably drive the extra miles out of the way to visit a freestanding BB&T, just for the sheer convenience. Plus, the crowds are generally less sketchy than Downtown.

Zelle is not working today and I have clients who are trying to pay and funds won't reach me…read moreaccount. Called customer service and they stated they have no idea why !! That's doesn't help me...frustrated

This review is based solely on my experience with branch manager Jonathan and his assistant branch…read moremanager, and not the bank itself. These two people are assets to Regions and were a great help when I was dealing with a colossal headache of a situation. It took nearly a week and hours of busy work on their part, during which they never complained, they showed compassion, and kindness. Throughout the process, I may have been slightly less than easy to deal with. Both Jonathan and his assistant were professional, courteous, kind, responsive, apologetic, and knowledgeable. They solved my issue, got me my funds back, and were the only bright spot in an otherwise dark situation. Thank you, for helping to solve my "back office" issue.

HORRIBLE. This is by far the worst customer service I have ever experienced. My elderly mother…read moregranted me Power of Attorney so I could manage her affairs while she is hospitalized, and instead of help, I've faced constant obstruction. It has been over six weeks of delays and contradictions. I submitted three POAs; they finally accepted the last one, yet still refuse to grant me access to her online account--despite the POA clearly authorizing full access to all financial accounts. I live out of state, so without online access I cannot make payments or arrange assisted living or care for my mother. Every time I call, I follow their instructions exactly, only to be told afterward that I was given incorrect information. No one seems to know the correct process, and there is no legal or logical explanation for denying access to my mother's own account. If she--or I--could physically go into a branch, we would. The lack of communication and accountability is deplorable. The way this company treats elderly customers and their families is unethical and potentially illegal.

Is the worst credit union since my 27 years in the Army. They do not care about seniors, Retired…read moreVeterans, Disable Veterans or any vetrans or civilians. All they care about is, the money they can make of the fools they have as clients. I am a good example when I decided to move from Progressive full cover insurance, to National from Allstate, because since I am financing, they did not accept the fact that I put my RV in storage, to save some money and because you do not use an RV for daily use, since is 10 cylinders, but their people and their managers are so stupid, that they do not even know how to use common sense, to make decisions,because their noses are so center in the company rules, that they can not see reason, even if they know I am right and they do not recognize, that the state laws of DMV are above their stupid rules. They do not care that while is park at my premises the home insurance will cover any damage and so is the gap insurance they forced me to have. Like I said, they just care about themselves and not a Senior and or a Disable Veteran. For 4 months they harrass both of us by phone, Email, letters and they did not wave the $180 plus late fees. they claim 2 fees and that they wave one, when it was not true. They do not even know the definition by the insurance world of lapse of insurance, when my vehicle always had insurance, but on storage you do not need Comprehensive or Collision, since you are not going to collide or injure anyone, while is park, but they are so smart, that do not comprehend any of that and not even their supposed insurance representative. even with our good paying history, since I started financing. They did not care to waiver or forgive any of it. So much for caring for Veterans or Disabled Retired Veterans. Do not get any accounts with them! Retired SSG Rodriguez, Dennis

Been with NFCU for decades and nearly 10 since I retired from service. Always amazing customer…read moreservice, branches are always nice, and the rates for loans are VERY hard to beat. I'm surprised by some of the negative statements as all my family and many friends use NFCU and wouldn't dare go elsewhere. Always great. I've been hacked twice and NFCU was quick to stop the stupidity, take control and issue me new cards, get my funds restored VERY fast, and get us back to normal. During shutdowns, we are always covered. Find another bank that does all that.....and does it well. :) Always NCFU here. -Eric

Welcoming as you walk in door. Enough agents so that there is not too long of a wait. Knowledgeable.read more

After reading FFCU reply, thanks. We were able to complete the process. But I recommend some…read moreupdates on your web page. Most of your steps shown are for using Zelle. Very little for getting it first setup. You might want to add a separate link with instructions for that. And note, even after the Request Zelle was done, and we logged into it. When we did the steps, it asked us which account we wanted to use when RECEIVING money thru Zelle. But it did not ask which account to use when we SEND money out. Turns out, it was all the same. But a more detailed "How to Setup Zelle with FFCU" would let people know that in advanced.

After doing most of my primary banking with First Florida CU for the last year or so (checking,…read moredirect deposit, debit card, savings, etc.) I have decided to move my accounts to another credit union. Unfortunately I haven't had the best experience in general relating to their representatives or the use of certain checking account features. Recently I requested to open a HSA at this location and they acted like I was speaking a foreign language, recommending I go to a big corporate bank like BOA or Chase instead. I don't like the idea of banking in like, three different places... So I am going to consolidate my accounts with another local credit union that has more to offer its members.