This branch Is disappointing. I went there today before they opened around 9:45am . They have new…read morehours & the sign states they open at 10am. They never actually opened until 10:05am. I was the second customer in line & I did not leave out until 10:20am. They only had one teller & I don't think she needs to be there . It was actually 1 other staff & the manager assisting her & they were all slow & unapologetic. The 4 people behind me all complained as well . I only had 1 transaction & that was for a cash deposit. I normally visit the branch at Columbia mall . I for sure will be going there from now on.

Yes this is Bank of America which got many locations nation wide!…read moreIf you want to talk to a teller you will need to expect to stay in line (sometimes long) until it becomes your turn and they have such ridiculous charges and fees which they are not willing to remove any or parts of it which I have to go make trips to other branches that know me better to have them reduce or remove it. It appears to me the whole team at this branch making extra commission by letting people getting all those stupid and non sense charges. I have plenty of money and get not even a penny interest out of it but for being short even a penny I have to face so many charges it's like they're giving us a huge favor to keep our money in their bank but that's not true! this branch is worst of all and no one is helpful for any matter!

I really appreciate how professional the staff is at any branch I visit. They are not pushy when…read moresuggesting something I could benefit having added to my account. They are great at communicating additional services. It's been wonderful having them service my personal and business accounts.

Great Customer Service here…read more.. Everytime I have come into this branch (which is inside of the Doresy Hall Giant). I have been greeted and taken care of very nicely. Even if I dont buy any new services or anything like that, they have been very nice, helpful and friendly. Def. one of the reasons I keep my money with PNC. Cha Ching! The Sound of Money... Shakin'

I'm so not a bank person but I have been forced to go to the bank these last few Saturdays due to…read moresome unforeseen circumstances. However the line went so fast here I hardly knew there was a wait. The teller was so nice. She let me know that all I needed was my license and my debit card. The manager was nice too. While she helped me with my deposit they were very personable and we were talking about my career! The bank isn't so bad after all on a Saturday morning.

Applied for a mortgage, explained the finances said it was OK, then come back and say it's not OK…read morethen come back and say it is OK, then say we will review it again and then it's not OK. They strung me along for close to three months. Now I know why they got one of the biggest fines in banking for screwing their customers

This bank is very slow & does not have any order as far as first come first serve. I also came in…read morewith concerns about my account & was told that the branch manager would call me . It's been weeks & no response.

I waited and stood in line approximately 30 minutes inside the bank to cash a check today around…read morenoon. I was 3rd in line. There was only 1 teller assisting customers. There were 3 people in suits, not busy. Asked the branch manager, could anyone else help ? He informed me his other teller was on break. Cross training would be helpful in this case?? The line continued to grow, I left when I was next in line. The lady in front of me was doing a business transaction, with multiple bags of money being counted etc., which was going to take additional time. Meanwhile 2 other customers came and went without completing their banking, they too were not happy with the service. I followed up with a phone call to corporate and filed a complaint. This is not the first time I have waited long length of time at this branch, that is often under staffed and does not have enough tellers. I hope BOA takes this feedback seriously.

Jenny from customer service patiently and expertly provided outstanding customer service when I…read morecontacted M&T to close an inactive account. Her level of assistance exceeded my expectations.

The experience at this branch was positive. I had successfully brought my account down to $0, which…read morewas required before closing an account. I came in, asked a teller for help, and he directed me to wait in the waiting area for one of the representatives. There was only one other person waiting, and there were two customer service representatives assisting customers, so I didn't have to wait very long. A manager was acknowledging customers, saying thank you for our patience. I was helped within a 5-minute wait, my account closed quickly, and the transaction done efficiently. Overall, the experience was pleasant and professional!

The convenience options at this branch are sorely lacking. One day I arrived, the poorly stacked…read moreATMs were not working. This first told me immediately it was out of cash, the second's buttons were so damaged, they didn't accept my finger press/input. Inside the branch is better but it's not the convenient option. BOA needs to improve this.

I have never had an issue comping to this location . If anything it is only one of few left in area…read morethat is fully staffed and has bilingual staff. Furthermore , when asking for wire transfer or cashiers check they make it easy . They are also determined to ensure their customers are getting fair access to high yikes interest rate saving accounts when other institutions where not even discussing this as an option .

This is a 100% true story, and I filed a complaint with the Maryland Bank commission. I bought a…read morecar recently, and my loan was assigned to truist bank which is the new bank from the merger of SunTrust and BB&T banks. Had some trouble getting the first payment set up because apparently their internal people found a loan. I had there 10 years ago and merged the information from that with my new loan. Unfortunately, I haven't lived at that address in seven years, I haven't had that phone number in seven years, and that loan was joint with my ex-wife. That prevented me from establishing an online banking account because none of the information they had on file was really mine. So after three phone calls in about two hours of my time I thought I had that straightened out and made my first payment. Three weeks later I get a statement from them and they're still wrong information. I decided I was done wasting time and I went to the branch in Columbia to pay off the loan. They told me I need an appointment to see a bank specialist? I guess they have too much business they don't need to help people walking in the door. Anyway after waiting a while, they finally gave me a payoff amount for my loan and I wrote a check from a different bank. Within two hours of me, leaving the bank somebody claiming to be from Truist called me and tried to get more personal information about me. I realized it was somebody scamming me, and ended the call. I am mediately, got a fraud, alert warning from my bank. Somebody inside of Truist sent my information to a criminal to try to hack my accounts and commit fraud. I tried to call truest fraud department, only to get connected to a call center in India where no one understood what I was talking about. I had to drive immediately to my bank and close my accounts because they were still trying to hack into them because they had a copy of my check with my bank account, and by the time I got to my branch, they had already opened a Zelle account on it. I even called the vice president/branch manager the next day and told her. She is she still didn't attempt to connect me with anyone in their fraud department. Avoid this bank at all costs

This bank has a 1.6/5 rating. There is a reason for that…read more There are very few businesses were ethics and trustworthiness are of the utmost imperative than your banking institution. If you want your money protected, and in a bank where you can TRUST your accounts will be handled professionally, in my opinion, this is not the branch you want to go to, but do your own research. The manager of this branch of M & T is Christopher Ndekwu. I believe you can Google him. Please make the smartest decisions when trusting someone to be a good steward of your hard earned savings. If you have any questions for me, please reach out. Their rating is spot on.

This bank is severely short staffed if you plan to do anything but basic banking (deposits and…read morewithdrawals) that require an actual person, you will sit in the lobby for more than hour to be helped. Not helpful at all and very inconsiderate of the customers' time! The manager is scarce and has never been seen though they have a huge office! Take your banking business elsewhere if you can.

I recently relocated back to the Maryland area and needed a good credit union. I have found APL to…read morebe not only great customer service, but their hours are so convenient too. Plus, they have drive through hours to six o'clock, along with an 24-hour ATM. I'm well pleased to call them my financial management banking institution.

Just had wonderful service and interaction with staff members at this credit union location…read more You receive an immediate greeting once you enter their lobby. It has an open feeling and you just go to an island to do any transactions with the teller. I also had some other questions about the use of my bank cards...they are planning updated management that is going to happen with their debit and credit cards and I wanted to clarify things. I met an awesome customer representative, I'm sorry I forgot his name but we carried on quite a discussion over other things besides banking issues. A very personable touch. I did not feel rushed and had my questions politely answered. Have always been pleased each time I have needed to have any banking services required. I would highly recommend this place to do business and to take care of your financial needs!