What outstanding and above " the call" service and professional folks here.!. I moved to cumming ga…read moredown the road from here. Found out I needed to move over a thousand miles away. My Lexus suv before this needed an expensive ac evaporator core. The nearest other dealerships were double $ and not helpful.. Sooner auto did the job for less with clear communication and Thought and saved the day! Plus they gave me a great deal on service ahead of the long trip! Thank you! Made the nightmare trip safely

Good with basic repairs. Have used them several times and prices were fair ...best to have apptread more

I came in for an oil change on a Saturday afternoon and was greeted by Alex, who was very easy to…read morecommunicate with. You park your car in the front, go in and ask for your service and hand over your key, sit in the waiting area upstairs, and then they will get you when it's done and time to pay. The waiting area is cozy and family-friendly, with toys for children. They only offered 1 option for an oil change, which was full synthetic for $79 (including tax) which seemed reasonable to me. It also included a full inspection and air filter change. I was in and out in 50 minutes, which was pretty good because at other oil change places I would be sitting in line for 50 minutes. They explained to me in detail the other repairs on my car that they found needed attention and recommended, but didn't pressure me to get them done that day. I definitely plan on coming back again!

my 2018 Tahoe was giving me a wierd service message they tested my battery for no charge and helped…read morefixing my car also got me an uber to and from my work i will be taking my car there for any future repairs.

I backed my van into the dumpster with the side door open and it wouldn't close all the way. Took…read moreit to Cumming Collision and they estimated $3,700 for replacement repair. I asked if they can just fix the dent so it will close all the way since I didn't care about the scratch. They said they won't do that since that won't fix the problem... So I took my van to Classic Collision in Duluth. Anyelo met with me and I asked if he can just get the door closed without it beeping. He forced the door open, grabbed his hammer and banged the corner a few times and voila!! He didn't even charge me anything which I am so grateful for because I've been dreading spending money I don't have. It's nice to drive without the constant beeping of an unclosed door and the $3,700 price tag hanging over my head to get it fixed. I will get it fixed eventually and definitely know where to go next time! Thank you for your kindness. God bless!

Angela and Anyelo Cabrera and their manager are not honest nor professional. Anyelo will not…read morecommit to any proposal, and will want to change the proposal based on if you are paying out of pocket or if the claim is through insurance. Also, he will start adding things not required despite knowing that it is a 20 year old car and just the crash bar and the bumper needs to be replaced. I did not want anything else done and Anyelo went on how the manager instructed that the frame needs to be pulled and cannot give warranty till that is done. In addition, he wanted to keep the car while he ordered the parts rather than calling me when the parts arrived. Angela is all talk, zero action. Despite telling her to have Anyelo to return phone call, she will give excuses, "he is out to lunch", etc. Do not go to the Abbotts Bridge location. Instead go to Cummings location and Kevin and Glenda will treat you honestly and do what you ask them to do. No playing games, professional, and let me keep the car while the parts were ordered. Same company different location and great honest attitude. Angela and Anyelo should learn from Kevin and Glenda how to treat people honestly. The manager at the Abbots Bridge location needs to take a hard look in the mirror and take a lesson on Ethics.

Tri County Collision is the best shop in Cumming hands down!! Cumming Collision was going to charge…read moreme almost 13K for repairs for damage and wanted to total my car out when the Damage to my car that was very minor "Bumper and headlight an Paint", Tri County Collision was Very up front with what needed to be repaired and what did not! As well as how much it would be and cost! They are very very honest shop to work with! I would recommend to anyone needing Great quality repair for a great price! They will also work with insurance to get as much as possible to make sure your car is taken care of properly! they did a amazing job for my BMW, I would Like to Big Shout out to Supervisor Rocio and Body Technician Luis for being the absolute phenomenal people to work with!! they were there every step of the way and letting me know from Insurance to Body work and paint!

Five Stars. A+. They were able to get us in quickly, for a fantastic price. And their work was…read morespeedy and perfect. I am blown away. I highly recommend!

They are not even worth one star! Called and talked on phone with person to set appointment for my…read morecar. They are open on Saturday and made it for 9. They even sent me a text at 8 am confirming the appointment in an hour. Car was badly damaged from deer so it was difficult and dangerous to drive but I made it there. They were NOT OPEN! Only one guy there cleaning up. Knocked on door and he did not have a clue on anything! This is after a verbal and text confirmation ONE hour before appointment!!! It was very difficult driving the car back home. Told Safeco insurance the whole story and to not recommend anymore. Was able to go to Gerber auto body. They were there!!! Don't risk it with Classic Collision! Terrible what they did to me!!!

They painted my Tahoe about seven years ago. It started flaking. I went back to see the manager at…read moreClassic Collision in Alpharetta. The company had sold, and there was no money left in the bank for warranty work. I would not recommend this company!

Everything was great as the service manager promised Troy…read morethe owner repaired my car to perfection! Looked like a new car!!!

I want to first say this is the most professional and courteous body shop I've ever been to. The…read morecustomer service and quality of work is A plus. I dropped my 2019 Audi off early in the afternoon to have my front grill replaced with an upgraded version. Upon arrival Nicholas explained the cost and process to me. I had my son with me and he arranged for them to drive me back home which helped a great deal because I didn't have take a uber. They had my car for about a day Nicholas called me and provided updates as needed and he called me as soon as the car was done. I arrived about 30 minutes later to get my car and I couldn't be happier with the job they did. My new grill looks awesome and everyone at Friendship was a pleasure to deal with. I will definitely recommend anyone needing body work and if I need anymore work done in the future I'll be back! Thank you again to everyone at Friendship! P.S. my car was clean when I got it back another plus!

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Although we purchased our Escape Hybrid their, my first attempt at service had been a complete…read morefailure. Sometime back I registered with Sue for oil change. Then a friend said it was too early for an oil change. Called her back, left message - nothing. Talked to my sales rep and he agreed. Should be 5k. Asked him if he could cancel. Now 5k and wanted to register. Did reviews and Todd was mentioned highly. Called and asked for him. Held a bit and then heard "this is Kate." Ok, set appt. Set appt for 15th at 2. Well got virus on 9, so called the following Monday - yup vm, and asked for either the 23rd or 24th around the same tie. Got a vm with "Ok Friday." Well is that the 24th or the 17th??? Called back and left vm questioning. Nothing, but on the 16th got a vm message from Heather confirming my appointment for the next day - Fri 17th. Called and left message for her and nothing. Can't help but think if you try to make an appointment and you get this kind of "service," how will they do with my car - ouch. Moving along as there are other Ford service places. This type of situation falls upon management; poor management, poor service.

Jason has been so wonderful to work with at this location! I was recently rear-ended on 85 by a AAA…read moreTruck and after receiving the claim ID through the insurance adjuster, I was able to make an appointment with Classic Collision for the initial quote on damage to my Hyundai Touscon. Jason has been so communicative every step of the way with both me and the adjuster. It has been such an easy and seamless process of getting my car fixed, and he also made sure that I was able to get a rental car covered by the driver's insurance the same day as dropping my car off. The Enterprise is located right next door to the shop (so it was super convenient and I didn't have to worry about getting a ride somewhere else to get the rental). I cannot recommend this business enough if you ever need to get a quote and labor done on your car due to damage from a car accident!

I scheduled an appointment for an estimate at the Cumming location. Not only did they get me in…read morequickly, but my estimate was done thoroughly and efficiently. They had me in and out on a Monday morning. The staff was polite and professional. The gentlemen that assisted me (Ryan) was kind, honest and very helpful. I had a slight issue with my door, and he not only treated me fairly and honestly but fixed it right there, as it wasn't as serious of an issue as I thought it was - he had the right tool for the job. It's very hard to find auto body shops with integrity. If I ever need an auto body service again - I will not hesitate to go back! Thank you, Ryan, for being so helpful!