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    Tidal Commerce

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    People searched for Financial Services 162 times last month within 15 miles of this business.

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    Inspira Financial - Inspira Financial is a corporate sanctioned Grift with excessive hold times for all inquiries!

    Inspira Financial

    (267 reviews)

    FINAL UPDATE: Billie Jean L. was incredible! I highly applaud her customer service and ownership of…read morethe issues. She did reach out and ensured she understood every issue I was facing while apologizing for my experience. She was very genuine and made sure that throughout the rest of the process I was informed and knew what to expect, both from a communication and process standpoint. This is what customer service should look like. Had I experienced service like this from the start, I would have stayed with Inspira. But at least for now, I finally received my check and the fees were removed due to the mountain of problems I faced. I hope her management understands how great she is in turning around such an awful situation. I have raised the review to 3 stars solely based on Billie Jean's performance! I have spent weeks jumping through hoops trying to get an account an old employer gave to Inspira rolled over to John Hancock. It is a joke! I am CONVINCED this is a scam designed to hold your money as long as possible and charge you every fee possible while they stonewall you from your money. I have no idea why they ask you to confirm your phone number every time you talk to someone as when they INEVITABLY disconnect your call after being on hold for 15 minutes, they don't call back! I did however have one CSR who stayed on the call until I was finished filling out a required form after the online version failed multiple times. UPDATE: I did receive a phone call back the 3rd time I spoke to someone when I was disconnected - SHOCKED! They said I chose the incorrect account type on their form even though I could not deselect it while filling it out with their agent. Either way, we'll see if they actually transfer the money this time.

    Do NOT hand over your hard-earned money to this company - you'll DEEPLY regret it…read more My father, who's a SENIOR CITIZEN, called to create an online account to review his recent account activity. He also needed to file a form with Inspira before he could file his taxes. Simple right? WRONG. You can only create an account if you have your CARD number. He doesn't have this info, so he called for assistance creating an online account. He provided his full name, address, the last 4 digits of his SSN, DOB, his employer's name, and the date and amount of the last contribution, but that wasn't good enough! They need a CARD number even though he provided PLENTY of other info to verify his identity. Mind you, it's HIS money, he doesn't have his card, and he needs to file his taxes by the tax deadline. The customer service rep said it would take 15 business days for a new card to arrive, denied him escalation to a supervisor, and asked "additional verification" questions that even the most HIPAA and FTI-compliant entities don't ask. What more do you need? Finger prints? A blood sample? The customer rep also told him he didn't need to see his account activity because he didn't need it to file his taxes. She clearly didn't know his individual tax situation, but she was very much wrong. Inspira Financial: You all should be ashamed of yourselves for scamming hardworking people of their hard-earned money, and creating phony, arbitrary, and burdensome verification processes that prevent people from accessing their own money and info. My father has filed a complaint with the Better Business Bureau. We'll also be filing a complaint with the Illinois Attorney General.

    Tidal Commerce - financialservices - Updated June 2026

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