What a waste. $30 the best wash you could buy and please see the pictures. You might as well just use a gas station car wash. Also after the wash you have to do the vacuuming yourself, we pulled up to do the vacuuming and couldn't get the vacuum cleaner on there were other customers also confused. I searched out an employee and was told only the left side was working. Great info to be told before the wash is what I said to which she replied have a great night. Definitely do NOT RECOMMEND read more

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After originally posting a 5-star review when this wash first opened, it's clear the trained crew they started with is long gone. Unfortunately, I've had to update my review to reflect the consistently poor service. Over the last six months, I've had multiple issues. Without boring you with details just know your car mayor may not get cleaned, they don't care and it's obvious. We will be canceling multiple memberships for our family unless they decide to take action and train their employees to be kind and use a pressure wand as a pre rinse and get off their phones/ AirPods. read more

I never leave bad reviews but I've been a loyal customer for a long time and they obviously don't care. These people close early whenever they feel like it and sometimes randomly throughout the day. It's a 50/50 shot they're open during their posted hours. Paid their subscription for way too long after being promised multiple times they would hire halfway decent employees. If you have no work schedule and have the time to try multiple times throughout the day to wash your car, this is the perfect place. I've given this place every benefit of the doubt but I showed up at 6:50 on a Saturday (they close at 8) and waited 20min just for some long haired teenager to walk out of the back room and tell me he had to close for "cleanup" and "short staffing." This makes 6/8 times this month I've shown up for a car wash and they've closed either over an hour early or randomly throughout the day. If you have a subscription with clear hours of operation and don't care enough to even stay open, I would say that's false advertisement.. read more

We love having a clean car, and pay a ton of money for a membership at Tidal Wave. Unfortunately, this place is never open! The posted hours of operation are until 8:00 pm every night. We have stopped at 7:00 multiple times to find it closed. That is super frustrating when we are paying so much for this service. Unhappy customer!! read more

Other cars looked clean but my Jeep Wrangler is maybe 60% clean. The rear doesn't even look like it was touched. Great customer service and efficiency tho. read more

Absolutely unacceptable experience at the Bozeman, MT location! After their wash took paint off the passenger-side mirror of our 2017 4Runner, my husband reported it immediately. Instead of taking any responsibility, the employee accused him of lying, which is not only wrong, it's insulting. We have video proof from that same morning, taken at our home, clearly showing the mirror was in perfect condition before entering their wash. Worse, when my husband called to follow up, he was spoken to with total disrespect. The employee told him, "You're not going to take us to court over $40." Not only is that disgustingly arrogant, it's also dead wrong. The repair estimate from Ressler Toyota is $300, and we will absolutely take this to small claims court if necessary. It's also telling that this same employee suddenly became more polite when my husband showed up in person. If you're going to be a jerk over the phone, don't try to play nice and fake later to save face, that's cowardly. Tidal Wave of Bozeman isn't just losing our business, they're losing our entire extended family, all of whom are native to Bozeman. Word of mouth matters in a tight-knit community, and this company just showed us exactly who they are. We will be reporting them to the BBB, from what we've found online this is how they operate. And we will be taking them to court. read more

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Very helpful. They pointed out where everything was, the vacuums were great, the space was clean and safe.

I don't need to go to a place where I get an eye roll and a head shake by the owner because I didn't manage my N and D the way he wanted, as he unhelpfully guided me into the wash bay.....I assume he is the owner, maybe not, gray hair and ball cap, but if he is... he's a dumb owner. I am canceling my monthly membership and going elsewhere. What an A hole...Go elsewhere for a car wash. It's not that hard to be kind to your customers. Kind of a basic ask. read more

Noah is amazing and made our day He was very attentive, helpful and going out of his way.

Washer beware! This place absolutely beat and scratched my car something awful. They would refund the money I paid for a pass even though there was damage. Don't go here unless you are open to scratches and more. read more

I want to start by saying that my truck is 2008, so maybe newer vehicles may have more luck than I did. Today, my wash at Tidal Wave caused more damage to my truck than I have ever seen caused by a car wash. It's a brand new place, and at the price of $30, I had very high hopes. The people were friendly enough. The car wash was thorough, but I noticed the damage as I vacuumed and dried my truck. The top piece of my grill was ripped off. Other crome was peeled, and small paint chips turned into huge paint chips. On top of that, there are new paint chips and scratches. I understand it is not a touchless wash, and there is some assumed risk with the brushes, but it was much more damaging than I could have thought. I was looking forward to the results of a $30 car wash, the most expensive car wash I have ever seen. Little did I know it would turn into an extremely expensive wash. I asked if they could retrieve the ripped off piece of my grill, and it was handed back to me with no apology. I hope you guys enjoy my $30. I am now shopping for a new grill. read more

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The keep charging me a subscription fee even though I have repeatedly cancelled it. They are crooks.

Great place for a great car wash. Amanda is always helpful. A bit more expensive than the competition, but well worth it.

Closed an hour before posted hours. Watched 10 vehicles in and turn around n the time it took me to re download yelp and write this.

very expensive, workers on closing shift on 10/11/24 were very rude and called us dumb. also vacuums would not turn on. i was very turned off by this experience. read more