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    Tidewater Home Improvement

    4.7 (7 reviews)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    Jorge D.

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    2 years ago

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    7 years ago

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    5 years ago

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    Bay Crawl Space and Foundation Repair

    Bay Crawl Space and Foundation Repair

    (5 reviews)

    We have an old house on the Eastern Shore that began shifting and showing gaps in our hardwood…read morefloors. we had two other companies do work that never solved the problem. we called Bay got a full evaluation and estimate. They installed jacks, beams and sistered cracked joist. they also let us know that part of the problem was the high humidity in our Crawlspace so they encapsulated the entire Crawlspace and installed two dehumidifiers. They did great follow up and after a lot of work seem to have stopped the problems from getting worse, which is all we could ask. Every crew they sent was incredible - professional, friendly, hard working and efficient. All the crew leaders let us know exactly what they were doing and Adian even found and fixed issues with our HVAC ducts and registers that we didn't know about. it took a long time and, to be honest, was not cheap, but Bay does great work and follow up. we would use them again.

    We had three quotes because our pump died and noticed water was standing in the crawl space. Other…read morequotes requested that we replace the whole crawl space while Bay came out showed pictures of crawl space and how well the prior services was still in very good condition. Quotes us for the work that was actually needed and explained why. Bay's quote was $18,000 less than the other two companies quotes. Please note that we went with Bay and the work they have done is excellent. I have been in my house for 10 years and I have never seen the pump work so good. Everyone gave us excellent customer services. The sales person was very thorough with his inspection and quote. The onsite manager and workers gave a timeline and was finished early. They also made sure that all areas where very clean. The office customer services made sure we where updated on scheduling. Ms. Amy in the accounting department is truly outstanding and gave us a wonderful experience thought  the whole process. Thank you Bay for all your hard work. Edward and Tangy Smith's

    JES Foundation Repair

    JES Foundation Repair

    (64 reviews)

    We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

    (I'm listed in San Francisco but I don't know why - I'm in Midlothian.) The communication at the…read moreMidlothian office is absolutely horrible. The foundation repair work was very good, except several items were left undone. I've been trying for two months to get someone out to look at a soft spot in my den floor and the separation between the front porch and the front door that occurred after the foundation was lifted. Rick Myers and Destany Bing took my calls until several weeks ago and now they just ignore me. I would recommend consumers go with another company.

    Tidewater Home Improvement - waterproofing - Updated June 2026

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