I showed up for a surgery 3 mos in the planning at 6:15am this morning after 8+ hrs of fasting etc…read more only to find that the surgery had been cancelled. Ultimately it was because they did not have a qualified surgery tech (one broke their elbow). Neither the center or the Dr's office called me to inform me of the cancellation. The difference was that when I called the Dr's office they didn't return my call and hours later blamed the surgery center 100%. When I called the surgery center, they transferred me immediately to the Director, Glenda, who transparently explained the situation, apologized profusely and took accountability (as opposed to my doctor's office who has the bottom line responsibility to do so). Better to have qualified people helping than to put me at risk in the OR. In general I find organizations with direct, transparent leaders like Glenda who take accountability and don't evade the hard discussion to more likely provide good service and take care of their patients/customers.

The staff provided EXCELLANT care and service. From registration through discharge I was met with…read morepeople who smiled, were friendly and very professional. Each person was knowledgeable, and their main goal was to meet the needs of the customer.

I was in the IOP (Intensive Outpatient Program) for about 14 total weeks. I started virtual, then…read morelost insurance and had to put a pause on the program. When I came back I completed the full 12 week program. This is the best program by far that I have done. I have been in and out of VB psych for years, but this program has done a world of justice for me. While in the program I got help with my job options because they have an academic/vocational advisor to talk to. I also got to participate in family groups, which no other program has offered for me. My family got to come with me to learn how they can be a support, but also to dig deeper into how up bringing plays a large role into mental health and coping skills. When searching for a place to go I wanted a place where I didnt have to see their med doctor because to many cooks in the kitchen is not a good thing. Sandstone allowed me to get just what I needed, which was therapy because I have a med doctor already and a therapist; however, I needed more therapy then just individual. Never have I considered that childhood plays a vital role in my current ways of coping, and this program helped me dive into that. They have been supportive all the way. Never was I ignored or went unheard. I got individual therapy as well during this besides just group and family. The best part is after I graduate there is an alumni program. The care doesnt stop at outpatient. The care continues for support with Sandstone family through the app where there are support groups, game nights, check ins, and a community who has been there and done that. When I say Sandstone is the absolute best care I have had, I mean it. I could not express my gratitude and amazement. I have bragged about them to everyone I know. The therapists actually care and are not there for just a check. My post does not even express how much they have done for me, but its amazing that they have so many programs. Its unheard of having a young adult group, and that was perfect for me. Everything from adolescent to adult is covered here. The young adult group provided such insight for me and relativity with people my own age.

The office is very open, bright, and clean. their staff is happy to provide tours and discuss…read moretreatment options, and their care hours are really helpful. I like that the care is age-appropriate, because they serve 13-17 and 18-30 separately.

This is the worst doctor I have ever been to. The place is dirty and has an elevator with broken…read morebuttons. I had to wait for over an hour past my appointment time. The doctor was a young guy and needs to learn compassion. He was rude and talked down to me. They treat you like cattle with no respect. Please find another place to go. I will drive to Norfolk. These guys are not the best choice. Did I mention that it's very dirty !!

The other day I ran out of asthma meds. A great gal, Gina, went out of her way to get a doctor to…read morefill the prescription. Thank you oh so much!!!

I have had nothing but great experiences here! Everyone who works there that I have come in contact…read morewith was very helpful and caring

As a medical professional myself I am extremely picky when it comes to doctors offices , this…read moreoffice is superb ! extremely clean all the staff is wonderful and they have good access to care I can get an appointment same day! I changed my other office due to poor access and it got to be more like a Cattlecall this office is very friendly and treats you like you are part of a family! wonderful practice and I love my new PA!!

My latest visit to Brock Cancer Center was for routines bloodwork. Normally I have Bloodwork done…read moreat Sentara Leigh. When we parked at Leigh it was obvious that something was wrong. There were a large number of First Atlantic Restoration vans parked in close proximity to the entrance. Allowed to go through security screening I was surprised to be turned away and sent to Brock Cancer Center, Turning into Brock Center from Kempsville Road I discovered a convenient side entrance with much closer parking than entering through the beautiful front lobby. The side entrance opened to the hall that has the entrance to Outpatient Check in, which included Bloodwork, Imaging & the Breast Center. There I learned that the problems at Leigh were caused by water pipe breaks. Many of the Leigh employees had been sent to Brock to handle the patients being sent there. I've been a fan of the Brock Imaging Center for some time. Since fewer people realize there's an Imaging Center there, appointments are more readily available. I've had MRI's, Catscans and Bone Density Scans done at Brock. The equipment is state of the art and the employees are friendly. I'll continue to have my Imaging done at Brock with an added benefit of having discovered the more convenient Kempsville side entrance.

A beautiful facility for cancer treatment. Parking is ample and it has a small area up front for…read morecurb side drop off with numerous wheelchairs directly inside for those who need assistance. As you enter the building you will be greeted with a gentle and friendly smile by someone at the front desk. The Brock Center also has a cafe in the first floor with smoothies, sandwiches, etc.

Currently been frequenting this practice for the past four months. Decor is nice and calming. The…read morefront desk and back office staff are always very nice and courteous. The nurses are experienced and I can see they enjoy their profession. I've seen two doctors and one Certified Nurse Midwife and I have no complaints. I don't spend very long with the doctors in the appointments but they are available and will stay and answer any questions I may have. Wait time in the back isn't all that long either. All in all, very professional and welcoming environment.

Fort Norfolk Medical Plaza is a one stop shop for most of your medical needs. There are many…read morehealthcare services available in the building including primary care physicians and a variety of specialties. Besides clinical services there is also a full-service laboratory and diagnostic center. The building is located next to Plum Point Park on the Elizabeth River so there are wonderful scenic views from offices on the east side of the building as well as the attached parking garage. The building is always clean and well maintained. Restrooms are always clean and properly stocked and the elevators always operate correctly. I appreciate the attached parking garage which affords ample parking to access the building as well as shelter from foul weather. I have always been able to easily find available parking. Access to the garage is controlled by automated gates. Parking is free for the first two hours. If you plan to be in the building for longer than that make sure to get your parking ticket validated so you don't have to pay. I get my ticket validated in my doctor's office or the diagnostic center which are both located on the eighth floor. I have been very satisfied with my visits to this building over the years. I enjoy the convenience of getting to the plaza by car but it is also accessible by The Tide light rail system.

Fort Norfolk Medical Plaza, across Brambleton Avenue from the Sentara Norfolk…read moreGeneral/EVMS/CHKD/Sentara Heart Hospital complex, is a great location for doctors, labs & clinics. There are a number of buildings, including what must be EVMS housing. Not only is it less crowded & easier to navigate than the labyrinth of the "across the street" complex, the main building that houses most of the patient related offices is very patient friendly. The above describes building has an attached parking garage with an easy to access elevator opening to each floor's small lobby. There are handicapped parking spaces directly adjacent to the glass enclosed elevator. For evening appointments, a security guard is stationed in the elevator area. Walking is at a minimum, which is perfect for me. My Cardiology Practice is located in the building as is the Sentara Sleep Center, which I've also visited numerous times. If your doctor orders lab work, you only have to take the elevator to the Sentara Fort Norfolk Diagnostic Center. Fort Norfolk Medical Plaza is easy to access, not just from Norfolk, but also Virginia Beach, Portsmouth, Suffolk & Western Branch. It is very near the spot where Brambleton forks into the Midtown Tunnel & Hampton Boulevard. There is a Light Rail stop at Fort Norfolk for those who don't like to drive, Coming from Virginia Beach, one can make an easy trip via I-264 taking the best route through Waterside to Bousch to Brambleton. I usually make the return trip on the surface streets ending up on Princess Ann/Northhampton. Do you know why it's called Fort Norfolk? Guarding the Norfolk side of the Elizabeth River & Harbor is the fully restored War of 1812 era Fort Norfolk. It is currently only manned by ghosts of the past. But if you're lucky enough to secure a tour you can experience 21st century men re-enacting their 19th century forebears. Learning the history of Fort Norfolk will make you happy to be treading on historical footprints, if only for a doctors appointment.