I've been coming to Coastal Family Practice for a number of years now. I've seen many of the…read moreFamily Nurse Practitioners here, past and present. Most of the time, I generally come about twice a year. Overall, I've had good experiences here. I've seen Dr. Miller once when he was the only one available that day when I got home from a trip from Florida, as I was fighting a cold and bronchitis. For most other occasions, I had been seeing Kay Wolff, FNP (she has since left the state, so she is no longer here). I've always had a good experience with her, along with the one I am now seeing there, Monica. There are a few procedural things that go on here, which is why I won't go above a three rating here. First, when you do come in for lab testing the week before the visit, you still have to pay your copay just to have blood drawn, which takes maybe one minute. The only other alternative to not paying that is to go directly to a LabCorp testing site instead (at least based on my insurance; all of their blood work testing is done by LabCorp). One other thing that has started recently is that they now have a opening file charge of $5 each time they have to open your file. If you have prescriptions sent to a pharmacy and need to move it to another one instead for whatever reason, make sure you work with the gaining pharmacy to have the prescription transferred instead. If you do it through this office, you'll be charged that opening file fee. It just seems there's more of this going on to get more money from patients and/or their insurance. Overall, the staff are friendly, nice, and professional. They do provide good care here. I've never had any problems getting an appointment here, even when it's been last minute. This is not a bad doctor's office to come to. You'll just want to be informed of all the possible fees that may be incurred on your visit, even if you do have medical insurance.

I've been seeing Dr Miller for almost 30 yrs and have never had a problem. He's been treating me…read morevery well as a patient. He takes his time to explain my health issues and I never felt rushed. He's had some rude receptionists over time but the medical staff has been top notch. Highly recommend!!!

I have been a patient at Princess Anne Family Medicine for 10-15 years. I was switched from Tracy…read moreLeonard to Tara Bedard. Uncertain if everyone there was hit in the head with a rock but...... My first appt. with Tara, she ended up being out sick or something and Tracy Leonard filled in for her, 6 months later (next appt.), I get a call and was told she won't be around and they have to change the appt. The nurse told me I wouldn't be charged for the canceled visit (Really? I hope not....). A week later I get a call to make sure I'm prepared for my televisit? I told the nurse "You and I spoke last week, you canceled the appt. and moved my lab and visit appt. Silence....."Oh......OK". Then my visit rolls around (did my labs previous to the visit). I usually get the call before the televisit, but no. I called the office....voice mail, three times. Received no follow-up, nothing. My records were alo requested. The person requesting them, had to repeatedly make the request due to no response. I called them and Tara Bedard's nurse must've been hit in the head again with the rock from before! It took them forever to finally send the records off. The nurse actually asked me how she should send them? I asked if she was given instructions DUH! I already found a new PCP. Having a few chronic health conditions, I try to surround myself with good, competent medical providers. Princess Anne Family Practice couldn't find water if they fell out of a boat. Stupidity and ignorance doesn't fly in my book when it comes to my health.

I had been a patient there over 15 years....it used to be an amazing practice with great health…read morecare....NOT ANYMORE ....over the past year all but one of the doctors left so you have no choice but to see a nurse practitioner...when I have ask for an appointment none are available for days...once my husband thought he had strep throat they offered an appointment in a week...they simple do not provide good or prompt medical care...my advice would be DO NOT GO HERE unless you enjoy waiting and poor medical care!

I'm on the fence about this SMG location and how to rate it. I've been coming here for probably…read moreabout 6 years as my primary care location but I've had a lot of trouble with continuity here. It started out great but had been pretty lackluster since my PA left 3-4 years ago. Ever since my PA left they've had numerous doctors and others but most leave over the course of a year or so. So I'm in the position of always seeing someone new, someone transient, or a nurse practitioner. I've had no stable PCP. Plus, I'm always being established as a new patient for someone in the office through no fault of my own. I have been asked to come for that new patient appointment a few times but seems they've waived or gone away from that which is good Bc it just results in additional charges when it's not my fault the staff have been leaving and I don't wanna pay for unnecessary visits to establish myself somewhere I've already been coming for years. They have a small onsite lab where you can have bloodwork drawn which is convenient if you're able to sneak in same day as your appointment or early AM but in the past the gals inside did not read all the ordered labs and I had to come twice to have a draw Bc if they weren't all under the same pull request they only read the top one instead of reviewing the entire order. So for fasting labs that is frustrating. Also, I had the NP I was seeing order a HUGE amount of labs and bloodwork last year that were redundant and resulted in almost $1000 in lab work that my insurance did not pay for Bc it wasn't labeled as a well or preventative. Which is annoying Bc, I was clear about wanting ALL the tests available to me, covered under a well visit for a healthy woman with no complaints. So, how did that happen? Also, in the past, I had a doctor who is no longer there bill me for a wellness visit and a normal office visit because she asked me about my obviously injured foot in an air cast while there for a physical and then billed for that saying it wasn't part of a wellness visit. Makes me not want to talk to them or trust them. Recently, I saw Dr. Lo who is new to the practice for my wellness visit and can hopefully be established under her as a long-term patient provided she stays. There is work to be done here for sure on training for staff, paying attention to details, and clarity between doctors but hopefully things are looking up.

Warning- do not trust this practice with your health…read more I have been a patient of this practice for 5 years and everything about them has gone downhill. I have seen two doctors and two physician assistants at this practice, and all of them have since left. This kind of turnover is a huge red flag, and their remaining doctors are just poor quality- no bedside manner, more concerned about billing than about patients' health, etc. Unfortunately, I had an urgent health issue arise before I could establish care with a new practice, so I had to return here for the issue. I am immunocompromised and very rarely leave my house, so naturally I was nervous to go to the doctor's office- this was my first visit to this office since the pandemic began. When I arrived to the office, my information was taken and I was told to have a seat and that the doctor would see me shortly. While in the waiting room, I observed that social distancing was not encouraged, as patients were sitting right next to each other. My temperature was not taken and several pharmaceutical reps entered and remained in the waiting room talking to staff for almost 10 minutes, and their temperature was not taken. There was a coughing patient in the waiting room who was not isolated from the other patients, and she continued to cough for 15 minutes until taken back. She removed her mask several times to use a tissue. The staff was not sanitizing their hands after handling patients credit cards. I also overheard the receptionists talking about a patient by name and making fun of him for feeling uncomfortable giving them his date of birth when requested and making fun of the way he spoke. This all made me very uncomfortable. After waiting 30 minutes, I was told that there had been a mistake with my appointment and the doctor could not see me as I would need a longer time slot appointment for them to be able to bill me properly. I was point blank told that money was important but my health was not. Being immunocompromised, I am furious that I had to risk exposure to a crowded waiting room where basic covid precautions were not being taken, for no reason. I never received a phone call or a message through mychart that my appointment was canceled. Upon leaving, the receptionist told me that she was able to make me an appointment for the end of this month (4 weeks from my original appointment date for an urgent problem). However, an hour later, I received notification of my new appointment through mychart, showing the appointment to be at the end of next month, 9 weeks away. Needless to say, I have canceled that appointment and will never return to this office. To summarize, this practice used to have some good quality practitioners, but I cannot say the same now. The doctors only care about their money, not their patients. The staff is rude and incompetent. Covid precautions taken are minimal and it is scary to be in that office right now. Do yourself a favor, and stay away from this place.

I woukd not take my dog to this office. He seems nice enough but in 3 appointments, he never…read moretouched me. Just sat at his computer. The front office is rude and incompetent. They made an awful mistake in reapproval of a necessary med that took me 2 months to remedy with my insurance carrier. Stay away

I was forced to give my entire credit card information or they wouldn't make an appointment for me…read moreeven though I have been a patient for 5 years. This is "in case I don't show up" they can charge me $50 . I have never missed an appointment and I'm not comfortable leaving my credit card info open to anyone anywhere. I was forced or no appointment . I will be looking for a new office where I can see an actual dr from time to time and not just a nurse practitioner and where I am valued for more than my credit card.

The Best Physician ever. Thank you soo much Dr. Sun for taking care of my family. You are so…read morecompassionate at what you do. Thank you.

Dr. Sun and his staff have become family over the years. My family have been patients of Dr. Sun's…read morefor over 30 years now and I will certainly cry the day he is no longer our pcp. He is so wonderful with my children and really takes the time to make sure you understand what's going on. He is the main reason we have decided to stay within driving distance of his office. In my opinion, there is no better family practice. Thank you!

I was seen yesterday with a high fever and BPM. Dr. Fermil and the nurse took outstanding care of…read moreme and were so polite. they went out of their way to stay after hours to make sure my BPM went down. they did every test possible to make sure I got the right care for my flu.

Heather called my daughter back to have her vital signs taken. At that time, I was blowing my nose…read more When I finished, I looked around and realized they had already walked away, so another nurse had to direct me to the correct room. When I arrived, Heather abruptly told me to "have a seat" in a tone that I found rude and unprofessional. Throughout the interaction, she was short with me, displayed a noticeable attitude, and came across as disrespectful. Her demeanor made the experience uncomfortable and left me feeling that I was not treated with courtesy or respect.