If you want a doctor's office with rude & incompetent staff, this is the one for you. My husband &…read moreI were patients of Catheryne's for decades. We watched her children grow up from diapers to young adults. However, we finally gave up with her as our doctor due to the incompetence of her front office staff. They could never spell my last name. NEVER...not in all of the years that we went there. Then, there was the fact that they were extremely rude. And good luck with scheduling appointments! Whenever we called to schedule an appointment, they sounded as if they were half asleep. ASLEEP AT THE WHEEL. Plus, sleepy-time staff couldn't or wouldn't listen. In fact, they refused to listen at all. Each & every time it was the exact same scenario of the office staff being half asleep and/or unable to listen to the patient. Listening is a skill. If the front office staff cannot listen to the patient, they cannot do their job properly. I would try to use humor to jolt them back to reality with a comment about their needing another cup of coffee in order to wake up and they would simply hang up the phone in my face! After they hang up like teen-aged mean girls, I would have to call back...but, at least they sounded awake. But, you still had to force them to listen. ARE YOU LISTENING? I would ask. There were multiple phone calls to make one appointment. It was almost as if it were a test of wills to get them to do their job which entailed looking at a calendar & picking a time. That simple task was beyond their capabilities. I have made appts with hairdressers who could schedule appointments with more ease. How many aggies does it take to screw in a light bulb? 3! It takes four "ladies" of the front office staff to schedule an appt for Zavodny! FOUR! All four "ladies" of the front office staff have a bad attitude towards senior citizens. I am a senior citizen & I was afraid to go to this office alone. It became so bad that my husband began going with me so that the front office staff would be respectful. THEY WERE ALL RUDE WITH MAJOR ATTITUDE! ESPECIALLY BARBARA! Also, I waited two weeks just to get the doctor's medical assistant, Jennifer, to call me back with my test results. I called and left messages but, she was extremely lax in returning calls. Don't worry about your insurance being filed quickly. That is the #1 priority of the front office staff. They are quick to charge your insurance & get paid asap...but, they are slow to give you the medical information that you require in exchange for that payment. Their turn-around time was too long. RIDICULOUS! Maybe it was nap time again? The straw that broke the camel's back was when I was prescribed an anti-biotic by Zavodny's associate, Dr. Sun, without my test results coming back and without the results being read by a doctor. You don't give a prescription for anti-biotics without the test results first! INCOMPETENCE!!! Additionally, my husband called the front office staff to get information about a specialist that Zavodny had recommended. The front office staff told my husband, "I'M BUSY!" Can you believe it!!! Too busy to do their job!!! He tried to explain to the lazy "lady" on the phone that Dr. Zavodny wanted him to see this particular specialist. SHE DIDN'T CARE! She told my husband, "I'll call you back tomorrow." SHE NEVER CALLED HIM BACK!!!!!!! I know that the front office staff covers for each other and keeps much of their unprofessional behavior hidden. If you request to share customer feedback directly with Dr. Zavodny, the front office staff won't allow it. They have already "circled the wagons" to protect themselves. They care more about protecting their jobs than in doing the right thing for the patient. My husband left a message for Donna who is Dr. Z's new assistant. Barbara called my husband back!!! Apparently, Barbara had already deleted the message for Donna. When my husband asked to speak with Dr. Z or Donna, Barbara refused!!!! Barbara doesn't want Dr. Z to find out what's really going on behind her back. Are they liars on top of everything else? How do they explain to the doctors why the patients are leaving this practice? They must be keeping their rudeness & incompetence hidden away from the doctors' notice. Patients aren't allowed to give ANY FEEDBACK directly to the doctor. Dr. Zavodny must be unaware of her front office staff sabotaging her practice b/c the front office staff is running the show! They cover for each other's bad behavior. The front office staff is in control of all information with zero oversight. The doctors don't have a clear picture of their own business b/c I can't imagine that any doctor would approve of the manipulations by the front office staff. I AM ALSO VERY BUSY. I have worked very hard to find another clinic for my husband and myself to go to without all of the irresponsible actions of Dr. Z's front office staff. I suggest that you do the same.

Dr Zavodny is hands-down the best physician I've seen in my long 38 years. I started seeing her in…read moreOctober 2007 and now my husband sees her as well. She's very attentive, personable, double checks medication interactions before prescribing something new, and never rushes me through a visit. She's very thorough and makes sure no stone goes unturned. I would highly recommend her to anyone who needs a more comprehensive approach to medicine as opposed to a family practitioner.

Both my kids and I have been seeing Dr. Conoley for 8 years. We love her. I trust her medical…read moreexpertise, and she has a bedside manner that can make even the most apprehensive of patients feel safe and comfortable. Whether you need routine medical care or something more urgent, Dr. Conoley will treat you with compassion and respect. She does not rush you, and you always leave with all questions answered and a plan of action. We have to drive a good distance to get to her office, but it is a small price to pay for such great care. She is the best!

I've been going to Dr Cook for 27 years and he's the best very conscientious and personable he…read moreknows what he's doing and his staff is wonderful

Dr.Roufeh has been my pcp for years and is The Best! He…read morespends time with you, listening, reviewing your records & giving you the best medical care. He is straight forward and funny! Followed him from Denton to Plano years ago. The staff is awesome too!

One of his staff violated my HIPAA rights when I was a young adult by disclosing the details of my…read morevisit to a family member without my consent. I was naive of my rights back then and it's been far too long for me to sue now, but I urge people to not trust this office and look elsewhere

I'm not sure if all the negative reviews but I have been seeing Dr Medina for a long time. He and…read morehis staff have always been respectful and most of all honest. He doesn't give meds just to give them and he will make you come in if you need a refill, depending on the meds. He is one of the best Dr's I have had. He knows the specialist and doesn't send unless needed. I will continue to use him.

Please do not use Dr. Eva service. With my personal experience she is unethical when it came to…read morebilling my insurance company & myself. She doubled billed both of us & will not admit to the mistake. That is how she is trying to make extra money. She also tried to hard sale me on products that were not medical related. Very weird experience. Save yourself headache.... Stay away.

I have known and gone to Dr Klima for 15 years! I love seeing her because she is personal and…read moretakes her time talking to me! I don't feel like I am just someone to make money on. She's friendly, compassionate and up to date on procedures and medicines! If it involves someone in a particular area that calls for a specialist, she gets you to the best place! I would highly recommend going to Dr Klima!

Dr. Desai is a good man, and a right fighter for his patients. He went out of his way to help my…read morefather when he needed it the most. I truly couldn't believe we found this old-fashioned doctor right here in the big city. He truly cares about his patients. They are lucky to have him.

I would have given them 5 stars. I am very satisfied with my care. I have been going here for…read morethe past 6 years. I was extremely disappointed in the manner in which I was talked to by a front desk staff employee today. It was as if she thought I was trying to escape without paying a large bill. She needs some customer service training in communicating with the the customer. Her tone was loud and abrasive . After having Dr Desai and Danielle as my primary care team for the past 6 years, I don't want to change doctors due to rudeness by support staff. Patricia Hunter

Doctor Adam was good and very easy to talk to, however his office wanted to charge me over a $100…read morefor a follow up visit (the initial annual checkup visit was 2 months before that and I already paid $600 something). the follow up was a 10 min video call because they were renovating their office. I asked them twice before and after the visit if I have to pay anything they said no. then I got hit with that bill, they said I havent met the deductible. well why didnt you tell me that it will cost that much and it will go through insurance first. they also asked me to re-do blood works all over again because my tests were "irregular" and I believe i have to pay for it again. Even though I read the reviews and ppl warned about them asking for money but I fell for it. I should have asked more. pls be careful

I wish every dr I see would be as caring and competent as Dr. Kaplan. He is very thorough and…read morecompassionate. Since they don't herd you like cattle like they do at other doctors' office, expect the wait to be long... it is so worth the wait though. My whole family, including my 6 yo daughter uses him as our family doctor. I am so glad and thankful we found him!!!

Shoutout to Dr Nguyen and her staff! Local community heroes that really help make patients feel…read moresafe and well attended! I love the use of the Patient Portal app because it works perfectly to make communication with my providers easy peasy and timely. I have a lot of confidence in the care of Dr Nguyen, because she lets me provide my subjective input and adds her objective assessment to come up with a effective plan of care. I like being able to have a voice in my healthcare and Dr Nguyen helps facilitate this feeling of well balanced care. I have been here a year now and I have been connected with several excellent specialist under the care of Dr Nguyen. She helps me by knowing that she has good communication with her consulting physicians. She is my safety net and I am truly thankful for her excellence!! God bless this wonderful staff!!!

I came here from a recommendation of our kids' doctor. The…read moreattention to the patients is great. This is because the practice is fairly new and they have few patients. For us this is a great way to start with a new doctor and stay for a very long time. The staff is very friendly. The wait time is minimal due to the few patients. Dr. Davalos and Evelyn (nurse) speak Spanish which is a plus for my wife. I don't know if the rest if the staff does, but I'm sure they can direct you with someone that does. Dr. Davalos is very detailed and explains everything so that you can understand it. I am very happy that we came here. I hope the service level stays the same for years to come.