Scheduled a last-minute massage at the Heavenly Spa after having great experiences at their spas in…read moreother locations -- and let me tell you, the massage itself absolutely delivered.
There was no availability online, so I called right when they opened at 10 AM and was able to snag an 11 AM appointment. Just something to note when booking: they held 70% of the service charge on my card and automatically added a 22% gratuity. I'm not sure if that's their standard policy or because it was a same-day appointment, but it's helpful to know upfront so there are no surprises.
I parked using the Westin valet (it's $5 for 5 hours when you get your ticket validated at the spa desk). Just a heads up: you do have to walk down to street level, and the spa is actually the next building over to the right. It's super close, but if you're expecting it to be inside the main hotel, this will save you a "wait... where am I going?" moment It's next to the Starbucks and there's a secured guest-key access door to enter. If you don't have a key (which you won't unless you're a guest), there's a phone right there that rings directly to the spa desk and they come let you in. Easy once you know.
I was shown to the changing area with secure coded lockers where you create your own code. I do wish the front desk attendant had explained how to actually set the locker code (push start enter your code push lock). Even when I asked a second time she kept saying just enter your code on the panel which didn't work for me after she left. I ended up asking the cleaning attendant, who was incredibly kind and helped me right away.
The spa amenities themselves are ok -- hot tub, sauna, steam room, and a relaxing lounge area that instantly sets the vibe. That said, the hot tub space is on the smaller side. The tub itself is compact, and with the accessible chair positioned in that area (which I absolutely appreciate -- kudos for prioritizing accessibility), it can feel a bit more crowded than expected. If you're looking for the sauna or steam room, just walk around the corner -- you'll find both the dry sauna and steam room tucked right there.
Now let's get to the star of the show
Andrea! My masseuse! FIVE STARS. NO NOTES.
Andrea came to get me shortly after, and off we went to a spacious treatment room (they have large rooms with double beds for couples, too). She started by asking thoughtful questions about my areas of concern and no-fly zones. I'm usually a "don't talk to me, just fix me" kind of girl during massages, and she only checked in once or twice to confirm pressure. I appreciated her attention to detail.
The massage table was perfectly warmed (not too hot, just cozy), the headrest was positioned just right, and the table even adjusted electronically to elevate my legs. Chef's kiss. Andrea worked out the knots in my shoulders with exactly the right balance of firm and gentle pressure. Fifty minutes of pure bliss. I got off that table feeling renewed, relaxed, and genuinely content -- exactly how a massage should leave you feeling.
Afterward, Andrea offered water or prosecco (say less ), and I headed to the relaxation room where they had infused spa water and chamomile tea to add to my prosecco. Because why choose just one? Lol
I skipped the sauna this time because I was in full relaxation mode, but I'll absolutely be back -- especially to indulge in some of their specialty treatments.
As I was leaving and walking back toward reception, I paused in the hallway to take a quick photo of a piece of wall art for my memories and this review. As I lifted my phone, one of the male therapists walked out of a nearby room and into the frame. I immediately lowered my phone, but he quickly snapped, "This is a no media area. You shouldn't be filming here." I wasn't filming -- just taking a photo of the artwork -- and I completely respect privacy policies in spa spaces. That said, the delivery felt abrupt and left a slightly sour note at the very end of an otherwise relaxing experience. As someone who works in customer service myself, I completely understand enforcing privacy policies. That said, a simple "Are you filming?" before jumping to a reprimand would likely have landed much better -- and in this case, wouldn't have even been necessary since I wasn't filming. I actually thought "thank God that wasnt my masseuse" - whole energy was off
Final verdict: The spa itself is nice, Andrea is phenomenal!!!!!!!! My experience once I got to her was 5 star - aside from the small check-in explanation hiccup and that brief hallway interaction. Book with Andrea if you can. Your shoulders will thank you.
