I called Main Street Flowers today and spoke to a lady regarding a few wilted flowers in my bouqet…read morethat I received yesterday for Valentine's Day.
After answering a few of her questions regarding the wilted flowers, she said to bring them to the shop. I carefully packed them up and traveled there.
Inside the shop, an older "gentleman," I will assume an owner came out from the back. Immediately, I could see in his demeanor that he didn't appear "happy" about me bringing the flowers back. He stood there and didn't say anything to me until I asked him if he was the person who would be helping me. Arrogantly, he said I am. I stated I had called a short time ago regarding a few of the flowers in the bouqet that are wilted, I just received them yesterday.
Instantly, this man starts berating me by stating the flowers are not dead. I replied, "I never said they were dead. I said a few are wilted. He replied, "Only this one is wilted." I corrected him and said, "And these other ones are as well." He stated "no they are not. Those flowers are supposed to be like that." I said, "They're supposed to be wilted with brown petals?" I tried to point out the brown coloring on the flowers to him, but he forcefully pulled the bouqet away from me so I could not show him.
I was in such disbelief at this point that a business owner would treat a customer so harshly and be so unprofessional.
Arrogantly, he says, "Don't worry, I'll give you your money back." I said, "I didn't come in to get money back, I just expected to replace the wilted flowers." Rudely, he states, "Well, we don't have any, I'm giving you your money back."
By this point, I am just so upset that a grown adult is behaving in such a poor manner.
I replied back, "I truly didn't come here for the money back. I came in to simply have the wilted flowers replaced, but with the way you're treating me and how rude you are, I'll take back the money my boyfriend spent and never give you business again. "
I turned and walked out with such disgust that was directed towards me from this business.
I have never dealt with such ignorance over a simple issue that could have been easily resolved with BOTH parties being satisfied.
There are a few points I am adding below regarding the "grey area" of this review.
I noticed the wilted flowers as soon as I got home on Valentine's Day, which was 1 hour after he got them in store, not a pre-order.
I didn't say anything to my boyfriend immediately because I didn't want to hurt his feelings or complain on a special day, especially when he went out of his way to do something very nice for me.
Come to find out from my boyfriend, he didn't choose the flowers as i thought he did. The florist built the bouquet. So she knew exactly how the quality of each of the flowers looked as she put them together and wrapped them.
The only expectation I had was quality for the amount of money my boyfriend paid. Is that so wrong to expect?
I'm not one to provide poor reviews at all unless it's completely justified, and in this case, I most certainly think it is justified.
I only did so for the simple fact that no business should ever handle situations so ineffectively. It's very poor business etiquette and quite classless.
In no way am I trying to sway anyone from this business. I am hoping that with my honest and very detailed review, the owners use this to better handle any future discrepancies they may encounter.