........Just got a kitchen from them Erica is very friendly…read moreand knowledgeable !!!!!!!!!!!!!!!!!

We haven't had the countertops installed yet, but working through the sales the staff has been…read morefantastic; easy to work with, understood our wants and needs, and we're very courteous and confident in their knowledge.

2021 Install. We already have failing Plumbing and Caulking, Laurie Cariaga just gives you the run…read morearound. Do not do business with this company. Example of run around. Oct 24 to Dec 03 2024 No commitment what so ever to getting any of it fixed / resolved Just the run around statements: (Manifest below are responses AFTER I've Asked for a update again and again. Oct 25: Thank you I will share with Michael and be in touch. Oct 28: Good morning, sorry I was out of town for a wedding last week trying to get info from Michael. Thanks, and have a grateful blessed day. Nov 4: Michael is out of the office today, but I will ask him when he calls me. Nov 5: I am trying to coordinate Nov 6: Michael is basically solo and we are working on getting to you. Nov 11: Good morning and Happy Veterans Day! Michael is hoping to have laborers back this week which will allow to schedule. Nov 14: Good afternoon! Great news we have an installer returning on Monday and that will free up Michael to address service issues. I do have you on his list. Dec 3: No response to any communications for 2 weeks. I will update this post if they actually do something meaningful.

They did a decent job with our bath to bath remodel. Took them 8 months from signing contract to…read morecomplete the work due to "materials on order" and other personal excuses. There is a huge lack of communication so we knew nothing until I called consistently for updates the last few months and even then it was a lot of "I don't know, let me find out" then no response after that until I called again to follow up. The service window for work was really the window when they leave the warehouse not when they arrive to do the work so there was a 1-2 hour delay to get to us. How inconvenient! The work was one day demo & install and took approximately 8 hours. I feel like they have potential as a very good family owned business if they wouldn't take on more projects than they can handle.

A BAD EXPERIENCE. Their self described focus is quality. They took absolutely no interest in…read morequality on my bathroom remodel. They were replacing vanities for me with recessed medicine cabinets above. They removed the old, and stripped it down to the studs. Their framer started cutting out 2x4 studs on the bearing wall running down the center of my house to install the medicine cabinets. I pointed it out to the PM who brought in the owner. After several days of activity I looked at the remediation and FELT SICK. Apparently not only did the framer not understand bearing walls but the owner didn't either. They replaced the studs removed with 2x4s with 85% of the cross section removed to accommodate the drain lines. I calculated a 1500# design load distributed between 2 studs. They replaced them each with a remaining wood cross section of 1/2" x 1-1/2". The owner had never checked back, and apparently the PM was oblivious. I wonder how many of their clients have weakened walls? I ended up strengthening them over the weekend. It didn't stop there. The drywall guy, a sub, left gaps around 3/4s of the electrical boxes that all had to be repaired. He left gouges and 1/4" sharp bumps throughout the project. He just didn't seem to care. And the PM was oblivious to it. For example there was a large finger size hole beside the light switch entering the room. A VERY OBVIOUS issue, and the PM blew it off. She was more interested in who was paying for replacing the insulation their framer had pulled out. A 10 minute task. I should have demanded she be replaced then. The painters, another sub, were equally bad. One of their assignments was to paint some shelving. They ignored the fact it had been finished with a smooth coating many years ago. Rather than suggesting sanding and priming, they dove in with the top coat paint. It scraped off with the slightest effort. After they came back the 2nd day to fix various issues, I asked about the very rough paint runs that had dried on the shelf edges. You had to be careful about running your finer across them. Their response, SANDPAPER. This was after they were done. Who did they think was doing the sanding and repainting? I wouldn't let them come back another day. So to say they do quality work is a huge joke. They have poor so called crafts people and no one to check their work. WATCHOUT. They have a curious billing system. It's based on an ESTIMATE at the beginning of the job, with no details. They never disclose what labor and materials really cost, so if there are any changes, watch out. It's all their word what it costs. We replaced two $950 medicine cabinets with smaller $700 cabinets and got no credit. I attorney friend talked me out of taking them to court. He said I'd win, but I'd waste too much of my own time. I hired them because I had a good experience with them a year ago installing a small granite counter top. The guy they have that does their stone work is a good craftsman. Unfortunately they have surrounded him with much less cable workers.

CTM's quality of work and HONESTY is very poor. Just some of the problems are listed below:…read more - First and foremost, CTM tried to charge us for a slab of granite and labor (over $3,000.00) that was NOT installed in our home. - Asked to have old piece of granite buffed, resealed and re-caulked. The work was never done but attempted to charge us for it. -New slab of granite and backsplashes were installed. The caulking between the backsplash and granite was not done. -The sink was set but not sealed/caulked. -The caulking/glue used to adhere the back splashes to the wall bubbled out of the top of the backsplash causing damage to the paint and sheetrock upon removal. -Corner of backsplash was not flush with wall and was attempted to be filled in with black tar that was spread onto the wall. Paint and sheetrock were, yet again, damaged upon removal. -A straight edge razor blade was stuck in a 3"x 3" piece of cardboard (with some type of caulking on it) and left on our kitchen floor after they were done working. Thankfully, we found it before our 3 year old did. -The counter was not level/straight so a large amount of caulking was used to fill in the "space"- so much so, that when sitting at the bar you can look across and see the white caulking under the countertop. -There were a large number of "fissure" in the granite that you were able to stick your fingernail in and run along the fissure. -Estimate for 9 baseboard rounder's (which can be purchased for $2.50 each) was over $200.00. -and the list goes on... We spent countless hours negotiating with CTM about solving the problems. We did get some of the issues resolved but not without dishonesty, inconvenience, time wasted, and the pulling back of negotiations.

They have carpeted all 3 of my bedrooms and it looks amazing…read more Lowest quote too. Kelly is very nice and easy to work with.

I would absolutely hire this company for any project. I had a cracked sewer pipe that became a…read morenightmare to fix. I had originally started the floor repair with another company that was terrible. I contacted PFI and they responded immediately. Not only did they fix the mess that was left after the plumbing and flooring people, they went above and beyond to make everything was perfect. I can't speak highly enough about their professionalism and work. Top notch people and company.

Cannot recommend Corneliu highly enough! A seemingly minor window leak ended up being a much…read morebigger problem that required some major rehab work including repair of a deck that was very unsafe. While that was an unwelcome surprise, I felt extremely fortunate that Corneliu was the one who discovered and ultimately fixed the problem. This issue was neglected by another contractor who had done siding work previously for me. Corneliu fixed everything the RIGHT WAY at a very fair price and worked as late as 7:30pm, long after the sun had gone down, to ensure everything was done before the next storm rolled in. I'll be hiring Corneliu for a bathroom remodel later this year and anything else that may come up!

Corneliu did an absolutely amazing job. He was professional, kind, fast, and reasonably priced. He…read morecommunicated well throughout the project. We wanted a door installed in the interior of our home. Cornel arrived, measured the space, explained the different styles, asking what we'd like. Then he went to the hardware store himself, took photos of all of the options that fit our criteria, and texted us the options so we could choose, saving me time from having to go to the store myself. He also went above and beyond by offering to fix the opposite side of the door frame, which was ugly before the project started. We didn't even think it was an option to fix that. Cornel installed the door, painted it, and fixed the trim on both sides, on the same day. The final result is absolutely perfect. It's beautiful, and the quality is stellar. We will certainly be using Smart Construction again in the future for home projects that we can't do ourselves.

Sebastian and his team did an exceptional job restoring my garage - both its structural integrity…read moreand the finish - after a car plowed into it. They quickly prioritized the structural restoration within one day of visiting the site, planned the work to efficiently get everything done in a timely manner. Sebastian went the extra mile to get materials that were delayed and maintained his original estimate throughout. The team is thorough, does quality work, has high integrity (which for me is important) and cleans up after the job is done. I'd highly recommend this company!

0 STARS Not only did they not do the work contracted for,…read morethey sold our information and now we are getting 6-10 junk phone calls a day.

Kay is hands down the best contractor I've ever worked with. I completely remodeled my kitchen with…read morenew lighting, cabinets, countertop, flooring, the works. From the initial estimate to the project completion, Kay was always on time, and always went above and beyond to answer my questions, talk over options, and provide recommendations. I am beyond satisfied with the quality of the work. Kay paid incredible attention to details and made sure I was satisfied with every step as he checked in frequently throughout the job. There were no surprise extra charges and he finished on budget and within the promised timeframe, even though I had him do a completely unrelated garage window replacement in the middle of the job! I wouldn't hesitate to hire Kay again for any job big or small, and I will be recommending him to anyone who is looking to do a home project.

We chose to work with Kay Construction on a recommendation from my brother who Kay had done a…read morefantastic (and major!) remodel of his kitchen and floors, among other things. Kay did a renovation of our kitchen, office area, and butlers pantry after water damage had ruined much of our old kitchen. From start to finish Kay is far and away the best contractor I've worked with. He's always on time, reasonably promises but over delivers on quality and value, and quick to text/call back. He always had great suggestions and guidance throughout the process and the results show. I've already asked him to do more work, and recommend him to every friend who says they're doing anything on their house.

from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

TASK: Remove existing backsplash and countertop and install a new backsplash and countertop…read more PROBLEM 1: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE COUNTERTOPS. Nothing was covered. All contents of the drawers were contaminated by demolition materials. In addition, during the demolition, the underlayment of the countertops was damaged. As stated in the contract, this was not to be addressed by Granite and Marble Specialists (GMS). Once the island countertop was removed, you could see that a heavy layer of glue remained on the underlay. The installers said that that was not their responsibility. They installed the countertop over the uneven underlayment of the residual glue. This meant that there were up to 1/2 inch gaps between the counter and the underlayment, stretching a span of 108.5 inches. Over time, this will lead to instability and breakage of the stone. The installers forged ahead and installed the new countertop independent of the gaps. The installers were adamant that they had installed the island countertop to level. RESULT: We had to remove the new countertop and have the surface sanded to level before having them reinstall the countertop. PROBLEM 2: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE BLACKSPLASH AFTER DEMOLITION. This meant that it was the homeowner's responsibility to install drywall and to make sure that the backsplash was level. The backsplash was 1.5 inches unlevel from one end of the backsplash to the other. Thus, in addition to the provision of drywall because the existing drywall was damaged during demolition, we had to shim the drywall to ensure the backsplash was level for the backsplash installation. RESULT: We had to go buy wood, cut it to the specific dimensions and install the new underlayment for the backsplash. IN SUM: GMS provided what the contract stated, an installed countertop and backsplash. It was not stated in the contract that it be level or that it be level to the degree that it was level prior to the new installation. The installers showed it to be level because the countertop was 108.5 inches long X 46 inches wide X 3cm deep. So, BEWARE. If this is the type of installation you are looking for, this is the organization for you.