The agent is quite efficient, clear, and responsive. They handle tasks professionally and…read morecommunicate promptly, creating a satisfying experience.​​​​​​​​​​​​​​​​

Have never done this but was asked by Agent. I set up insurance (including a Life Insurace Policy),…read morewas a bit higher than anticipated or wanted to pay, so asked to bring insurance to PLPD which only lowered payment by less than 100$..I asked (all done via text) agent why such low reduction moving from Full Coverage to PLPD? His answer: I don't know that's what the computer told me. (?!).. what happened to Agent(s) working for best rate and policy for Client? Answer was upsurd and when I indicated as much.. nothing changed. To just plug in numbers? Insurance is already over the top expensive but to simply "type in" and so no searching for better rate or to answer client? I still got insurance from Agent because I don't know if this is now it operates but if that's all it takes seems anyone can do this job and another indicator how little customer service matters anymore

Keep scrolling, don't even consider it. I think most of the reviews are friends. They made so many…read moreerrors on my policy, admitted it, but refused to credit my account back. Customer service is non existent. Losing a customer over their $32 mistake? I had "Jake" from State Farm cute . At first. All the way up to Lance Greer, incompetent. I found the errors and I had to fix them. Or tried to. "My Bad" was the excuse they gave me for their errors, really? State Farm? " MY BAD". I will be filing a complaint with BBB and the State. Also I will post this across social media so people are warned of how this agency operates. More to come. No responses from this office please I can't listen to anymore excuses. Be a professional. It's extremely unfortunate that they can get away with this. But I will make sure that potential customers have a chance to read the review and how they operate.

I've been with State Farm for over two years now, and again, I have to tell how great the customer…read moreservice is. My agent Logan is always so easy and wonderful to work with, every detail I need changed or every other type of insurance I need to add to my plan is bullet pointed on what I have covered and he ALWAYS keeps me at an affordable price. Everything from my vehicle, renters, to my newly started small business. I always reccommend this particular State Farm to all my friends family and colleagues.

Shopping for insurance is a pain in the you know what. Mary Beth made it simple and quick. So happy…read moreI called her to help me out. She found us a better rate than what we previously had and spent the time we needed to teach us terms etc. If you want that old fashioned customer service that you don't get with the online giants, give her a call!

I spent a substantial amount of time on the phone with Dan today changing my homeowners and auto…read moreinsurance to State Farm. He was very patient,thorough and best of all saved me money. Highly recommend Dan!

Thanks Dan Leslie for working so hard at getting us the best coverage at the best rates! Appreciate…read moreall the time you spent going over all our questions. I'm sure we will be with State Farm a long time!

I have never went thru an insurance business that goes above and beyond to find consumers the BEST…read morePRICE AVAILABLE !! I HIGHLY recommend this company to ANY and EVERYBODY looking for the cheapest rates . They are all kind and on top of it when I've called or messaged. I was blessed to have found them JP is the man all day, but love you all Thank you so much !! JC

Kate did a great job going over my policy and got me a great rate on two vehicles. She was very…read morefriendly and informative.

If you're needing to get back on your feet in regards to insurance, these folks have you covered. I…read morebroke my back a few years back and wound up going without insurance for over six months (I wasn't driving so I took coverage off my vehicle for about a year). When I got back to driving, MAN did I get a rude awakening. Every place I called was quoting me around 400 a MONTH for PLPD (mind you, I have a clean driving record. This was solely from being considered "high risk" for my lapse in insurance) Ted Kieslings office got me insured for about 150.00 a month and it has since gone down to 120.00. The office staff is PHENOMENAL and are very in touch with their clients. They also are very adept at explaining complex insurance issues; when the new liability coverage came out in July, they helped dissect what that meant for me personally (I did NOT have decent healthcare at the time and they informed me that reducing my liability coverage for short term savings [like ten bucks a month] could really come back to bite me in the butt if I were to injure myself or someone else further down the road). Overall, wonderful service. Not sure if the staff has changed or if there was more to the story for the older review, but honestly I recommend my insurance agent to everyone I know and I've never heard anything negative this far.

Wish I could give LESS than one star... this office is the worst. Should have been tipped off by…read morethe totally unprofessional appearance of the office (a basement room in a dilapidated building, with dollar bills inexplicably thumbtacked to the ceiling) but decided to give them the benefit of a doubt. I could ignore the high rates and bad coverage (that was my bad for not shopping around I guess) but they lost me as a customer when, after I totaled my car in a pileup, they not only failed to file a mini tort claim on my behalf but LIED to me about it (told me they had put it in, and that they would "call me if there were any issues!"). It was a pretty rude awakening when I had to call the other insurance company myself, AND no claim had been filed... annoying AND embarrassing (AND a lot of money at stake). Bottom line: insurance is expensive and you spend a lot of money for it. THESE PEOPLE WORK FOR YOU, so they should WORK for YOU. This is not the experience you will get with Ted Kiesling... I would definitely go online. to one of the online brokers where you will not have to deal with any 'human error' or just lazy unprofessional folks not doing their job. Save your money and time!

2024-We had a wonderful experience with Amee. Kind and helpful service…read more 2025- An update, my kiddo unfortunately had a small fender bender. State Farm and Jordon with Ken Rose's office have been AMAZING throughout the entire claims process! They have followed up every step of the way, recognize my voice when they reach out and have expressed kindness and care each time I have spoken with them. Wow, to be treated with kindness and humanity in this day and age is such a positive experience apart from other insurance companies. I'm truly impressed and extremely happy with my choice in working with this agency! Thank you for your outstanding care!

After moving from California to the Kalamazoo area, I needed a new car and motorcycle insurance for…read moremy family. Justin W. from Ken Rose State Farm is absolutely the best! He was very patient and sounded like he LOVED HIS JOB! I think I can say that most customers are more willing to hire a company when they hear a happy and energized agent who is making the sale. Unlike most agents you hear over the phone who sounds like they just want to go home. He patiently talked me through all my options and helped me select the policy that fit me the best. Best experience ever!