I have worked with the Ralph Hayward Agency for numerous years. Everything from normal Home/Auto…read moreinsurance to Life Insurance and even Small Business Insurance. They have been nothing but kind, attentive and have shown patience with me. I would recommend these wonderful people to anyone who needs insurance help.

I'm newly divorced, and agent Sue Carter at Ralph Hayward was wonderful! She wrote up a…read moremulti-policy for my new home and new (used) car. It's a small relaxed office, in downtown Vicksburg. The process was painless. I HATE forms! Sue asked me questions on the phone, and SHE filled out the forms! I just proofread them and signed. What a blessing! Trying to find insurance online was a nightmare- all the sites give your phone number out! I was getting calls day and night, from companies that I hadn't even contacted. The Ralph Hayward office is a setting that feels comfortable and folks are non-judgmental. My monthly payment is lower than I thought it would be, also. *UPDATE* This company let me drive without insurance, due to my bank locking up funds and not allowing an auto payment to go through. They gave me no phone call or text. They claim they sent an email- but it's probably not true. It's all rectified now, but I felt very let down that the situation wasn't urgent enough for them to lift a finger to dial me. Thankfully, I had no collision during the 2-3 weeks that my policy was cancelled!!!

this has been the best insurance team I have ever worked with! Miriam McKim and Dale Somers are…read morethe best, they have helped me through so much over the years. They are quick to respond and I have felt that they are always looking out for me. Looking for more years of protection!

Shopping for insurance is a pain in the you know what. Mary Beth made it simple and quick. So happy…read moreI called her to help me out. She found us a better rate than what we previously had and spent the time we needed to teach us terms etc. If you want that old fashioned customer service that you don't get with the online giants, give her a call!

Kate did a great job going over my policy and got me a great rate on two vehicles. She was very…read morefriendly and informative.

If you're needing to get back on your feet in regards to insurance, these folks have you covered. I…read morebroke my back a few years back and wound up going without insurance for over six months (I wasn't driving so I took coverage off my vehicle for about a year). When I got back to driving, MAN did I get a rude awakening. Every place I called was quoting me around 400 a MONTH for PLPD (mind you, I have a clean driving record. This was solely from being considered "high risk" for my lapse in insurance) Ted Kieslings office got me insured for about 150.00 a month and it has since gone down to 120.00. The office staff is PHENOMENAL and are very in touch with their clients. They also are very adept at explaining complex insurance issues; when the new liability coverage came out in July, they helped dissect what that meant for me personally (I did NOT have decent healthcare at the time and they informed me that reducing my liability coverage for short term savings [like ten bucks a month] could really come back to bite me in the butt if I were to injure myself or someone else further down the road). Overall, wonderful service. Not sure if the staff has changed or if there was more to the story for the older review, but honestly I recommend my insurance agent to everyone I know and I've never heard anything negative this far.

Wish I could give LESS than one star... this office is the worst. Should have been tipped off by…read morethe totally unprofessional appearance of the office (a basement room in a dilapidated building, with dollar bills inexplicably thumbtacked to the ceiling) but decided to give them the benefit of a doubt. I could ignore the high rates and bad coverage (that was my bad for not shopping around I guess) but they lost me as a customer when, after I totaled my car in a pileup, they not only failed to file a mini tort claim on my behalf but LIED to me about it (told me they had put it in, and that they would "call me if there were any issues!"). It was a pretty rude awakening when I had to call the other insurance company myself, AND no claim had been filed... annoying AND embarrassing (AND a lot of money at stake). Bottom line: insurance is expensive and you spend a lot of money for it. THESE PEOPLE WORK FOR YOU, so they should WORK for YOU. This is not the experience you will get with Ted Kiesling... I would definitely go online. to one of the online brokers where you will not have to deal with any 'human error' or just lazy unprofessional folks not doing their job. Save your money and time!

Keep scrolling, don't even consider it. I think most of the reviews are friends. They made so many…read moreerrors on my policy, admitted it, but refused to credit my account back. Customer service is non existent. Losing a customer over their $32 mistake? I had "Jake" from State Farm cute . At first. All the way up to Lance Greer, incompetent. I found the errors and I had to fix them. Or tried to. "My Bad" was the excuse they gave me for their errors, really? State Farm? " MY BAD". I will be filing a complaint with BBB and the State. Also I will post this across social media so people are warned of how this agency operates. More to come. No responses from this office please I can't listen to anymore excuses. Be a professional. It's extremely unfortunate that they can get away with this. But I will make sure that potential customers have a chance to read the review and how they operate.

I've been with State Farm for over two years now, and again, I have to tell how great the customer…read moreservice is. My agent Logan is always so easy and wonderful to work with, every detail I need changed or every other type of insurance I need to add to my plan is bullet pointed on what I have covered and he ALWAYS keeps me at an affordable price. Everything from my vehicle, renters, to my newly started small business. I always reccommend this particular State Farm to all my friends family and colleagues.

These individuals are known liars and criminals. They commit deliberate insurance fraud.read more

Dishonest and untrustworthy group of criminals. They work…read moretogether to play games with claims. I advise against providing them with any of your money.

Have done business with Ostermann for almost Thirty years…read more They have always done a great job for our family. They are always professional and friendly. would recommend them to anyone. Rick Blanchard

I have been using Ostermann Tax Service for several years. I have never had an issue that another…read moreYelper mentioned. Yes, the staff is busy during tax season and for good reason. Their pricing is fair and their service excellent.