As others have said - the employees are surly and stand around without waiting on customers. I've been here many times - sometimes it's ok but often, not. Love Tim Hortons coffee but not worth it in this location. read more

Friendly staff, came here often as my best friend is a regular here. The staff knows him by name, and the service was prompt and courteous each time I popped in, about 10-12 times in my 2.5 weeks there. Better of the two locations in town. read more

I've visited this store several times over the last year, and I know I'm not the only one who sees this: The owner sits in the customer area talking with locals, while he publicly demeans his employees, and then sits back to laugh about it. This is the most unprofessional display of "leadership," that I have ever seen. I will continue to visit this location, because I enjoy the employees, and I intend to keep my eye on him. I am within my legal rights to film him then next time I see this happen. He needs to be reported to corporate immediately, which I fully intend to do. read more

I only left one star because that's the only way I could write this review terrible terrible customer service pulled up to the drive thru was told be with you in a minute my names Eric how can I help you? Ordered my cafe latte pulled up to the window didn't get a total listen to him the whole time saying how something was pissing him off didn't say hi didn't say thank you did not get my receipt from using my debit card just a bad experience all around would not recommend to anyone will not be coming back again read more

Came to this location for ice cream and coffee, ended up leaving with a headache. All attendants stood around talking while we waited. Would've walked out had we not been determined to find a coldstone around. Employee got order wrong 4 times before we eventually gave up and just said fine we will take it. All employees were very young, unprofessional and even seemed to be working under the influence. Very clumsy and had glazed eyes. Audibly complaining about job and having to work. Will definitely not be returning to this location. read more

No complaints here in regards to the food or coffee, just the service. Yelling at each other in a store full of customers is unacceptable. While we didn't wait long for our food, it was handed over with no smile, no words, no customer service. Everyone appeared unhappy, annoyed, and rude... except for our cashier that seemed embarrassed by the behavior around her. Very disappointing read more

The best food in Olean, which isn't saying much but this place saved my life. Fresh broccoli soup, chicken sandwiches made with real breast meat. You could forget you were having fast food. I heart Horton. read more