It has been more than a year since Tim Moss and Sons finally left my home. For a home remodeling project estimated to take 12 weeks by Tim Moss it only took 78 weeks. By reading the other complaints about Tim Moss and sons, I am sure his response would be that my remodeling project was harder than expected, permits had not been pulled, or it took more work to bring the project up to code. These would be reasonable comments if the work took twice as long as predicted or if the company doing the remodeling work were new to the business and did not advertise as "experts." The issues with Tim Moss and sons are multiple. They present themselves as able to handle all types of home issues. Tim Moss designed a replacement heating and air system for my home with a former employee. The system does not work correctly and one of the units placed was lower efficiency than one quoted. I was not told they were going to substitute lesser equipment but discovered it by accident. Additionally, Tim described the furnace installation as "turn-key" yet there are still areas of brickwork and painting left undone. The subcontractor hired by Tim has been kind enough to come back several times (although as of my last contact with the subcontractor, he had not been paid by Tim for his work) but as of this date because of the faulty initial design by Tim and his employee, my system is not functioning correctly. The heating and air issues became apparent this year and involved a risk of carbon monoxide poisoning. The NC HVAC board is investigating. Most of the framing work was done fairly well. However, upon inspection much of the drywall work and painting are of limited quality. Additionally, areas of insulation were left undone. Walls in a downstairs shower are not square and so when the drop ceiling was installed, it was very poor in appearance. Tim's son explained that the poor appearance was due to the drop ceiling being at right angles to the wall. I appreciated his painfully poor attempt at explanation because it pointed to their lack of pride in their craftsmanship. As part of their work, Tim Moss and sons damaged the ceiling in my home office with water and by stepping through it. The repair of hole was very poor and is easily visible. The water damage was not repaired. A faucet in a bathroom was broken and was only repaired when I bought a new one for them to install. It was only partially installed. It appeared to me that they were hunting subcontractors to try to finish the work as inexpensively as they could. There was one tile subcontractor who did an amazing job but he never returned to finish the final shower. The next subcontractor placed a niche at an angle. My daughter noticed that one. They did do an adequate job of removing that and replacing it. However, the over ordering of materials for each of the tile jobs has left me with a closet full of unused tile (which I was charged for). The painters, Tim Moss hired, broke a $1000 shutter and an exercise machine. I did not ask Moss and sons to reimburse me for these, but include them in the letter as an indicator of the issues involved with the company. My word of warning for anyone wishing to use this company is to have absolutely every last detail explained and written down. Additionally, do not pay ahead of the schedule of payments and definitely hold the last third until every single item on the list is complete. You should also expect if you present a list of uncompleted jobs that Tim will either threaten you that he will take legal action against you for breach of contract (I am sure his lawyer would cringe if he knew Tim was doing that) or he will say you are trying to get work done that you did not pay for. The above items are only a few of the many issues that developed as a result of this project. Many of the others on their own are not as important but reflect a lack of attention to detail. The purpose of this letter is to hopefully protect other people from these practices. I am sending a copy to the Better Business Bureau, Tim Moss, and WPTI (the radio station that Tim Moss advertises on). At this point, between what I do myself and what I hire done, I will have to spend an additional $30000 on a $135,000 remodeling project just to get it to completion. I will not let them step foot in my house again. I have tried to talk myself out of writing this letter for almost a year, but every time I hear their commercial on WPTI it is a painful reminder of the mistake I made hiring them. I have pictures of all of the issues noted above. If you have listened to the commercial on WPTI, then you will appreciate the picture of the back of the "pickup" truck of one of Tim's sons. The bed of his truck is overfilled with tools and various materials to the point that it makes a landfill look organized. read more

Tim Moss & Sons is an excellent contractor. They provide quality work at a fair price. I have had them help me on several projects and found the work to be of excellent quality and they pay strict attention to detail. I have also found Tim to be very honest in his evaluation of the work that needs to be done. He handles the unexpected which happens on most jobs quickly and fairly. There is an outstanding knowledge base which is very important when hidden obstacles arise. I trust Tim Moss and Sons and would highly recommend them to anyone. read more