Tim's took care of my vehicle in a very timely manner. Staff answered my questions and the car looked good when I got it back. No complaints. read more

The last wreck I had was in 1977 on Highway 59 south of Atlanta, Texas. I had not had a wreck of any kind until last month when, for some strange reason, I thought it would be just a great idea to back my vehicle into a dumpster in a parking lot. Still not sure why it happened, but it did. (The dumpster is fine by the way...and yes, the insurance company did ask me about the dumpster). So, having no idea where to go to get my car repaired, the insurance company gave me a list of their approved repair shops. Tim's Paint and Collision was on the list with a bunch of other folks. Well, that narrowed it down. So I asked two friends of mine if they had a recommendation. Both said (separately and not knowing that I was or had asked someone else), "take it to Tim's"! With those two recommendations, I did indeed take it to Tim's and I am I very glad I did! First of all, they were glad I was there. Not many businesses act that way anymore. But they did. They seemed genuinely pleased that I had come to them and they were happy to have my business. It wasn't like they didn't have anything to do either...they were extremely busy. Tim did a careful inspection of the car, submitted the claim to my insurance company and it was approved the next day. I took the car back to Tim's and he said it would be ready in five business days. And I got it exactly when he said! And it looked brand new! I could not believe what a great job was done, how the paint matched...it is a fantastic job! And it was at exactly the amount he quoted me...no surprises with any additional cost. So, if you need paint or body work...."Take It To Tim's"! read more

I've debated long and hard about doing a review before posting this. We've used this body shop twice now. Once when our car was backed into (not once but twice), and once for hail damage repair. Can I just say, that the only "personable" person there is Tim himself. The other's seriously lack people skills, especially the "lady" he has working as his receptionist, smh, she is the WORST. However, that aside, my true complaint comes from not necessarily the body work itself, it's the "putting back together" after the fact. The first time our car went to this place it had front end damage from being backed into. We dealt directly with Tim Causey himself, who is very nice and makes you feel very welcome and comfortable, he assured us things would be taken care of, fixed correctly etc, etc. This was paid for by the other person's Insurance. After the car was fixed and we were called to come pick it up, we went to pick it up on Friday only find out they were technically CLOSED, we just happened upon someone still there (but leaving for the day, Tim was out of town). It looked great, however, a few days later I started noticing my head light fogging up (which has never happened before), I also noticed one of my fog lights were out. My husband took the car back to Tim's just to ask about the head light situation (as this never happened before) and Tim told us that it just happens sometimes with that type of headlight, no big deal, and he replaced the head light. We took the car back home and my husband went to replace my fog light that had gone out, however, it hadn't gone out, they had not hooked it back up when they replaced my front bumper...took it back to Tim's, the hooked it back up. Go back home and noticed that a piece of plastic was still hanging under my car that was supposed to be fixed while in the shop, took it back to Tim's, they snapped it back on and this guy proceeds to tell me that I CAUSED that, that I ran over something and popped it off.... ummm, NO SIR, I didn't. The second time it went to Tim's for repairs was just here recently for hail damage. We were paying "cash" (or I guess I should have specified CHECK). After the car was fixed by paintless dent repair (and another area fixed, due to being backed into AGAIN), we were called to come pick up our car (by the NOT so personable receptionist) at 3:00 or 4:00 pm on a Friday (they close at 5:00). It looked great, no dents, no scratches, no scuffs. I ask the receptionist what the total is and she proceeds to tell me she has no idea... HUH? I told her Tim said it would be 4900.00 total since we were paying cash (again, I should have specified CHECK). She then tells me, "ok, then, if that's what Tim said, then that's what it is". Really? I begin writing the CHECK for $4900.00 (cashed the following Tues w/NO problems) and she gets SO RUDE, "Um you can't do that, that's not GREEN MONEY, if you want the 4900.00 it's going to have to be GREEN MONEY, that's a check, not green money, we can't run a CHECK through the company account and take cash out". Ok, I didn't ask you to !!! She then tells me I can make it directly out to him, Tim Causey JR that would be ok.... I did that. I say nothing further to this lovely lady and get in my car, it won't crank LOL. My husband goes back inside gets someone and asks them if they had to unhook the battery for any reason and they guy said NO, LOL. He comes out, jiggles my cables and the car cranks (smh). My clock is HOURS off and all my radio stations are white noise, yet they didn't unhook the battery keep in mind (for PAINTLESS DENT REPAIR). We leave, I try to wash my window, no washer fluid, ok, park the car for a few days (we have 2 vehicles). Days later, we run to the store to get windshield wiper fluid, put it in my car in the parking lot, which is less than 1/2 a mile from our house. Leave the parking lot, wipe the windows, NO fluid comes out, get home, HALF the fluid has ran out. THEY DIDN'T REHOOK my windshield wiper whatever it's called, take the care to Tim's. "Oops I'm sorry" is what we got and they rehooked whatever was NOT reconnected the first time. A few days later driving the car down the road, my sun visor FALLS OFF in my lap !!!! Back to Tim's we go, "must be a spring broken", replaced the visor. NOW, MY CAR IS LITERALLY FALLING APART !!!! The plastic trim/panel around the windshield keeps popping off, I have to keep popping it back on. But, get this... I walk out of the grocery store the other day, walk to the back of my car to put groceries in and LOW AND BEHOLD the trim has POPPED OFF from around the back windshield (all of this ONLY ON THE DRIVERS SIDE.... visor, trim/panel). I am Furious. The halfbutt work that these people do should put them out of business. Unless we are the only ones that this has or is happening to. Thanks to these people I will NEVER be able to get a decent trade in. Our Lariat is going elsewhere for hail damage repair for sure. read more