One star is way too generous for this establishment. On 10/23/23, service member Brittany informed us my 2019 Jeep needed a new transfer case. We gave her the go ahead to order it and she stated it would be new and coming from a Chrysler warehouse. Brittany stated she would go ahead and order it and let us know when the Jeep was ready to be picked up. We called for an update on 11/1 just to check in on their progress. Brittany stated the part was coming from New Jersey and hadn't came in yet. We asked what the time frame was, however she stated she would have to call back the next day with our tracking number. We continued being patient and called again on 11/6 since Brittany never called us back as she said she would. On this date we spoke with Joe, the service manager. Joe stated no one had ever ordered the part and that he was going to charge us an additional $500 for the part, despite us already agreeing on the price with Brittany in 10/23. We informed him on the agreement we had with Brittany, however she refused to talk with us on this date (we heard their conversation as Joe sat the phone down and didn't put us on hold.) So Brittany lied to us during our previous conversation when she told us she had ordered the part. Joe became quite rude and told us we could just go to New Jersey and pick up the part ourselves. He made it very clear that Tim Short does NOT value their customers. Joe stated he hadn't been at work and needed to sort this out and that he would call us back. After over an hour of no communication, we called again and Brittany answered. She stated she wasn't aware of the price change and that Joe gave her the go ahead to look for a used part instead. We stated we wanted the new part at the quote she originally provided on 10/23. Brittany stated she was told last week of the price change, however she never mentioned it to us and as previously stated, Brittany had stated on 11/1 that the part had already been ordered and enroute. We then requested to speak to her boss, which was Joe. Once again, Joe was rude and never apologized for what he claimed to be his employees error. When we asked why Brittany was looking for a used part, Joe stated there were no new parts available. We reminded Joe just an hr or so earlier he said there was a new one in New Jersey and now he's saying there isn't one. Joe then stated if we wanted to pay $500 more or go to New Jersey ourselves then yes we could get a new one. This all contradicts the original discussion with Brittany on 10/23. We then asked to speak with his supervisor, Gary Marcum(General Manager/Operating Partner Manager.) Our call was sent straight to voicemail and we have not received a call back. Tim Short Dealership has made it very clear that they are not only deceptive liars, but they do not care about their customers. **UPDATE** On 11/7, we went to the dealership to attempt to speak with Gary in person. While we were able to have a professional conversation with him, there was no resolve to the issue. While we had already caught Joe in several lies; after reviewing the paperwork they had on my Jeep, we caught him in another. He advised he was unaware of the original quote from Brittany, however I located the paperwork that showed the original quote. I also located an interesting sheet that broke down the costs they were going to charge me. The document showed they were going to charge me a $500 core fee. So this means they were going to gain $1000 from the repair ($500 from me and then $500 from the company when they return the core fee once receiving my used part.) In conclusion, I will never do business, nor recommend anyone conduct business with this dealership. read more

I purchased a 2022 Dodge Challenger R/T from Tim Short in December 2023. I'm really impressed with my car. Brad, my salesman, was so nice. He did my test drive because I was scared of all that power under the hood. Love this car and thank Brad so much for helping me obtain financing. Would also like to thank Tim Short service department for the exquisite care taken with the interior of my 2004 anniversary model Mustang. My cars go to Tim Short from now on. Cheryl A. read more

Just a word to the wise I wouldn't recommend buying a vehicle off of Tim Short Chrysler Dodge Jeep Ram Ford of Morehead I'll be posting reviews everyone I can find since apparently they do not care about their customers and especially the safety of their customers which highly upsets me since I haul Noah in the vehicle that they sold me which within two days breaks down in the middle of the road... Edit: bought a vehicle cash was told it didn't have any issues. Within two day's we drove it to TN where it completely stopped at every red light on the way to gatlinburg like legit shutoff. I would have to hold my foot on gas and brake at same time to keep it from going off. Replaced two sensors since the check engine light came on that same day and that's what it was reading. Worked fine and then we got it back to Morehead was going to get jarrett in west liberty and broke down at a red light thankfully my children wasn't in the car. We had to have it towed to Tim short they wouldn't do it. They said the dealership probably wouldn't cover it but give us a big discount which wasn't right in my opinion. They have had it a week now and I tried to call our sales guy cause he's supposed to be Sammys friend who wouldn't answer. I called the sales manager who ask me if I had spoke to service (mind you I had never once spoke to service) then they said well the service guy should be calling you. I asked when he said by tomorrow. So then I asked if they could tell me what it was ba she said he had no clue. So now a car I bought paid cash for that is supposed to be a good running car is going to cost me a bloody fortune. read more

I've purchased my last 3 jeeps from these guys and they are always a joy to work with . Such a fun friendly atmosphere

This auto dealer took advantage of my teenage granddaughter who went alone to purchase a car there. When she went back five weeks later, realizing she'd made a mistake, we were hoping that they would allow her to return the car. We weren't expecting a full payoff at all but we were hoping that they work with us. Instead they were rude and unwilling to help. The only offer if you wanna call it that was they'd take it back if she would write them a check for $9000! I was told "no one held a gun to her head" and "no one twisted her arm." No they didn't but to allow a teenager to finance a car at 15% interest (and then try to tell me that that was a good rate) is not good business, at least not for the buyer. Today I was told she should have bought something less expensive. You think? Why didn't you suggest that the first time? read more

Good dealership!! Brad Banks is top notch!! Awesome time!!!

I was told that the truck I wanted to look at was on the lot, in fact 4, for that price listed on Friday. Spoke multiple times to the lady on the phone working out features. Drive 2 hrs just to be sat down and told that they were fleet and all sold on Thursday. read more

I saw a vehicle on their website I was interested in. Called before I made the hour drive to look at the car. Was told by the internet sales person it was available. She transferred me to Rob. Was told the vehicle was there. Told Rob it was an hour drive so we set an appointment for the next morning. Got a call 5 minutes later saying vehicle had sold a few day before. He blamed it on cars.com but the vehicle was on timshortcdjr.com. Don't keep vehicles on your website that have been sold for days? At least he called. Good luck. read more

Literally Shook Hands and agreed on a price. I am home on leave from the Navy so I informed them I would need the weekend to have a check mailed to me from my Navy Federal Bank. Was passed to a new salesman 2 days later. Sent in my promissory and even haggled on the price of the warranty Due to the check already being cut. When finalizing the paperwork was informed that price was no longer valid and that I would need to pay $2,500.00 more than the agreed price. Was told it was due to the salesman being fired and that price never being approved. Spent a total of 6 hours in travel time and 4 hours in the dealership I will not get back. They wouldn't even meet me halfway and waive the dealership "stocking" fee. The way this dealership handled this unfortunate situation was ultimately why I had to walk away, not the petty $2500 they were trying to up the price. read more

If I could choose 0 stars, I would. Walked around inside and out for twenty minutes before we could get a salesman to talk to us (they were not busy). Drove over two hours just to be highly disappointed by their service. They showed no initiative to try and make a sell whatsoever. Lowballed on a trade in value by several grand and didn't even try to get our business. Would NOT recommend. read more

I found a used 2019 Elantra that was at the Morehead lot and told the sales rep that it would be a week before I could come look at it since I was out of town due to a military deployment. I texted & emailed on Saturday, that I would like to come look at it Monday morning. On Monday morning, I texted to say I was on my way, driving over an hour from WV and was given a thumbs up. I arrived at the dealership, and I sit down in an office, in which the rep began asking what I was looking for in a used vehicle. This is the same person I have been emailing and talking to for a week about the 2019 Hyundai Elantra (Blue). I said I'm here to look at the Elantra we spoke about. He then proceeded to tell me he sold it on Saturday. I contacted him multiple times about a specific vehicle and drove over an hour to see it, and was not told it wasn't available until I arrived at the lot. Even texted him that very morning. He then looked to see what was available and saw a similar vehicle on the Maysville lot. He said he would have someone drive it down if we wanted to get some lunch. I said I would just drive there and look at it; he had the nerve to mention he wouldn't get his commission if we did that. I guess he noticed the dumbfounded look on my face, because he quickly changed his tune and said he would call the lot to see if it was still available so we didn't waste the trip. We arrived at the Maysville lot and looked at a few of the Hyundai Elantra models. The 2 SEL models were a nice, but had some dings outside and some stains on the interior seats. We chose a the 2019 GT, which was sold AS-IS. I quickly looked it over and saw that the coolant was below the low level, one tire had a chunk missing on the sidewall, and the front brakes were needing a replacement soon. One of the other tires was a different brand. I asked if it had any known mechanical problems, which are required to be disclosed, even if sold AS-IS. I was told that the dealer wasn't aware of any known mechanical problems. We decided to get it, which we were charged an extra $500 above cost because we were paying cash instead of the dealer financed credit (which required at least 6 payments before paying it off without penalty). Then the dealer added a $649 document fee. I asked why it was so much knowing that the document fee in WV is capped at $175. He said they are actually competitive and lower than other dealers document fees in Kentucky. A quick search on the internet showed that $649 was almost the highest in KY and the average is around $315. So that kind of rubbed me the wrong way and I almost started to just walk away. The great deal turned out to be just an average deal, still slightly cheaper/more than others. So we purchased it and drove off. On the way home, I noticed the front right tire pressure was lower than the others by 5 PSI on the digital display, still above the Mfg recommended pressure of 33. The next morning I went out and the front right tire was flat at 11 PSI. We didn't run over anything or expect we damaged the tire. This wasn't even the tire with a chunk missing or the odd brand tire. I filled it back up with air and drove the vehicle during the day. It slowly lost pressure over a 5 hour period, starting at 35PSI and ending at 29PSI. I took it to Firestone and decided to replace all 4 tires. No damage was found on the tire leaking air, so it was suspected it was leaking through the TPMS seal. The dealer would have had to known this and filled up the tire ever so often, but this wasn't disclosed. This could have easily been a 5-star experience. Be honest with people and if they are coming to look at specific vehicle, tell them the vehicle isn't available anymore before they drive an hour each way (2 hours) to look at it. Don't lie and say the document fee is competitive, when it is on par with the highest fee around. Lastly, I'm really giving them the benefit of the doubt that they didn't know about the tire leaking air. There is no way for me to prove they knew about this one; however, the previous two issues leads me to believe they did. read more

In my opinion these guys are CROOKS! You would be a fool to buy or even get service from this dealership. We traveled 7 hours to buy a BRAND NEW 2020 ProMaster City mini van. It was supposed to have 22 miles on it. BRAND NEW like I said. I already cancelled another deal from another state very close in price. So after 7 hours in the car and putting down the money and working through most of the paperwork they slip a mileage agreement that said it had 659 miles on it. Everybody there knew we were being cheated but no one did or said anything. They LIED LIED LIED. How can you ever buy from a dealer like this. And how can you even get your car serviced from a dealer who has an internal ethos of CHEATING THE CUSTOMER. I received very standard follow up from the Tim Short group looking for a good rating but when I told them what happened they dropped me like a hot potato. GO ELSEWHERE. This place is crooked. read more

Drove from Madison, IN to pick up a 2017 Dodge Charger. My salesman was Michael Blevins and he was awesome! Such a pleasure to work with, down to earth and got me a great deal. If you're looking to get a vehicle from them, don't even hesitate. read more

called this dealer about a camaro I live about 3 hours away so I wanted to try and get details worked out in advance a had a pre approval letter in hand from cap 1 bank, after them calling me all day at work for info they never called back to tell me anything about if I was approved not approved nothing.so I called them no return calls until a text at 11pm from a third sales manager apologizing and saying he would call me first thing in the morning, he then text me at 1145 and wanted something, I told him I just needed price before I drove down. the listed price was 33,000 he gave me a price out the door of 33,063, typical car dealer bait and switch as described in a previous yelp comment. when I told him that was too high I never got another message text nothing, very inconsiderate people at this dealership that I never have seen just communicated with. very nice up front then when they find out I didnt want car for there price, no more conversation. if they dont want to deal long distance then dont advertise on line. if they would of called and pursued more they would of known I was willing to buy this car outright from my wifes 401k. bot I will take my business elsewhere. very disappointed customer in Greencastle!!! read more

worst place ever to trying buy a car me n my finacee was so insulted by a salesman at this dealership the guy tried jacking up the price 4000$ from asking price which was s displayed on internet when that failed he decided to come back down to asking price n said I may b able to get it down 500$ off the asking price we literally had check n hand just to buy that specific car came within 300$ of the deal and the salesman says have fun at the auction y'all r to country he says I felt discriminated against for sure the dealership is n morehead KY most of everyone thay buys a car there is country this was so uncalled for and I will b reaching out to someone over these people cause nobody should b treated the way this man treated us specially after going to two other dealerships bfor I found the right car I wanted those guys were amazing at helping me nothing and I mean nothing like this place that's for sure not to mention left a reviews on Google and it has been taken down I will continue to leave my review and my experience in hopes others don't make same mistake I did read more