I want to know how Duanda is still employed at the office. She is the rudest, most immature and condescending person I have ever dealt with. She wouldn't give me her name over the phone. I had to get it in person. She hung up on me when I stated that the people working there don't know what they're doing. I have received wrong information from others, but of course she made me out to be a liar. She also called me "you people". She needs to be fired! read more

I have lived in Timberlake for 6 years and can't wait to move. I tried calling the office today and of course no one is there and you cant leave a message. Not like they would call back anyway. We pay their ridiculous salaries for them to do what I don't know. Need to lodge a complaint about my neighbors property (not that it will do any good because last time I was told to call the city) but can't because get ready for it..........no one is in the office and no voicemail is available!!! Such a sorry HOA!!!!! read more

This is the last straw. We've lived here 15 years and today my daughter and niece were refused entrance into the pool we pay for every month. My daughter passed the swim test as required when she was 10 years old so she can go to the pool with a buddy. Someone other than a parent, 13+, their rule. She is 12 now and I dropped them off at the pool and they were sent away. Of course new set of lifeguards who are saying she has to be 13 to go to the pool alone and 18 to bring a guest. Of course he could not show me where in the rules it was written and my luck the office is closed. We need to get a group together and confront the office ( board) about all of these things we are not going to continue putting up with. I'm about to stop paying the HO fee. read more

It's a shame this center does not care about their facility or their members. Great location but it ends there. To rent the center you have to provide $300 of which $150 is a refundable deposit. You are also required to clean when you are done. I think this is pretty normal - I've done several rentals in different locations. However when we arrived on the day of the party we had to clean the entire space prior to being able to use it. There was crushed food on the floor, the counter tops were sticky and the smell inside is not great. Those things would not have been a huge issue. But the condition of the bathrooms were so disgusting and beyond dirty I will not even put in writing what we saw. It was a disgrace!!! If you can imagine it - then believe it!!!! We shut the doors and refused to let anyone use them - because I REFUSED TO CLEAN THEM!! I left a very detailed letter regarding the condition of the site and requested a PARTIAL refund if the rental fee. I didn't request the full refund because I did use the space - just not the bathrooms. We left the space in MUCH cleaner conditions than what we found so I thought this was a reasonable request. But the property manager, Phil Massa, declined our request. I would highly recommend you keep on looking if you are considering use of this space. We were extremely disappointed in the space and the outcome!! read more