The staff at this Hoquiam branch was INCREDIBLY rude to me. They were extremely condescending to…read moreme and even hinted they believed I might be money laundering, all because I was attempting to withdraw $5000 from my account while not being a member of their bank for a full year...I was only a few days away. The money was for down payment on a car. I was treated incredibly bad. I really wish I would have gotten the tellers' names and made some calls. I hope I never have to go back in again.

Never had better service at a bank…read more As I tend to need money at midnight and I also tend to not really want human interaction as much as other humans, I had been banking with this bank for quite a while before I migrated from the outside ATM to the inside of the bank. The bank tellers have always been friendly and quick. They don't talk too much or too little. They're always at their little counters waiting. I never have to wait in a line. They don't obnoxiously chew bubble gum or do any of those annoying little things that really shouldn't matter but stick in your head. All pleasant experiences.

I've been bank with TwinStar in Hoquiam for quite a few years and they are always great. Very…read morehelpful, very friendly, always prompt with service. Awesome job!

Rude rude rude! I went into this office for the first time this morning was not even treated to a…read morehello just rude blank stares until one of the girls finally decided to help me although nobody except me was in line, super poor service and attitude.

I am not usually one to complain about customer service issues, but when it comes to banking, the…read morelast thing I expected in a non-trusted industry was to be treated so terribly. I called in to inquire on some information on starting a relationship and was almost yelled at by the woman who answered the phone. I understand that we all have bad days now and again, but the tone of voice she took with me was condescending, and her snappy responses did not impress me to want to do anything with this bank. If you want to acquire new customers and solid banking relationships, learning how to be professional and courteous on the phone is a start. Unfortunately the saying that bad customer service does damage that multiplies it the truth. Had I been treated with respect on the phone, I would not be yelping, and if asked, I will rehash this occurrence.

I had some terrible tragedy last year and was not well for a long time. I kept making payments on…read moremy car loan. Then there were more issues and I ended up being two months behind. Then I resumed making payments, but those two were still outstanding. The car had not been on the road for 8 months - I wasn't able to take it out. Instead of being contacted by the bank I received an email from a Alexander Ramos from Woodside Credit in Newport Beach, CA - (800) 717-5180. I replied immediately saying I will be caught up within 2 weeks. The reply I received from Ramos and "copies" of emails sent to a Paul, also of Woodside Credit, accusing me of "hiding" the car and that they were in the process of "repossesing" the car. Their language was rude, insulting, threatening, and bore no relation to the facts. If these morons were actually looking for the car they might have figured out it was where it had always been for 8 months. The registration had been paid as well as the smog check - but the checking had not been completed. They accused me of resuming my payments with a check "that had already been returned for NSF." I checked with my bank and the "bad" check had cleared. The funds to bring the account current has already been sent in. I thought well of Bank of the Pacific until Alexander Ramos, and "Paul," entered the picture. There is no reason to treat a customer the way I've been treated. I was not well, but I don't hide cars from repossession and I don't pay bills with bad checks. Decency, kindness, and a willingness to talk to a good customer if something seems wrong should be the first step taken. I would gladly have explained everything and tried to work out a temporary solution. Using idiots who mock a customer who responds immediately should have created a positive response from Bank of the Pacific - not rudeness and insults.

I have worked with GNWFCU for over 20 years I'm indirect lending. They've always been GREAT! So…read moremuch so that I transferred all of my personal banking to them last year and I couldn't be more pleased. Their customer service is outstanding! I would recommend them to anyone!

I really wanted to to let Robin know that she did an amazing job For both me and my mother! My…read moremother had currently opened an account with Great Northwest and I had picked he up and told her that we could get the money out here in Seattle, not knowing that to do branch sharing you'd have to your account open for a minimum of 30 days!! Just wanted to say thank you Robin and the management at Great Northwest Credit Union for lifting the restriction saved me 5hrs of driving l!!!! Your the Greatest Robin!!!

TERRIBLE!! I have been with this bank for over 2 1/2 decades! They have screwed me up and screwed…read moreme over several times and today was the last straw!! They won't cash a cashier's check, they won't verify funds with one easy phone call! They've forced me to be on the road all day due to stupid unfair policies, even after I've been a customer literally through thick and thin and they treat me like crap! I'm done! My wife and I are done! We will be closing our account as soon as possible and we strongly warn anyone who does banking through 1st Security to NOT TRUST THEM!! I could tell other stories about other instances in the past, but I'm just sick to death of being treated like crap!

I have been banking with Anchor Bank for 14 years and have always had top notch service. I have had…read morethe opportunity to deal with several branches and each time I have been fully satisfied with the services offered.

"Were open until 6" *closes two hours early*…read more As many local banks as there are, give this one a hard pass. Find one where the people who work there actually know the hours of operation

I should have made a formal review 18 months ago - the first time they violated my privacy. I was…read moretoo stunned and overwhelmed but today I'm not letting It pass. This bank is hands down THE most unprofessional, unethical and horrible bank I've ever hand The nightmare to experience. I moved in December 2016 and coincidently my account was compromised. I quickly reopened at another institution and this account went dormant. Heads up folks ... when you have Ebills at one bank you Can't sign up for the ebills at another bank without releasing from bank one. This caused a stall at bank two. When I realized this, several months later, I called online banking and asked for assistance. When done, realizing I needed to close this and eliminate confusion I asked for my balances and wrote them a letter asking for my accounts To be closed. I saw on my online banking Access my three accounts that were about what I thought. So I wrote the letter - listed the Info she provided me and asked for my accounts to be closed. A Week later I get one check for the three accounts. No statement - no withdrawal slip Nd no reference to accounts. I didn't think twice till I got a call from a service organization asking why I closed the 501c3 account I was one of two signer on, opened with its own EIN number, articles of incorporation and meeting minutes. The president of said organization proceeds to read me a copy of my personal letter she was given, and was able to produce other documents given to them related to my personal banking accounts and having nothing to do with the 501c3. Of Course, the accusation was embezzlement! I called the bank this morning and was out through the ringer to identify who I was to speak to ... which was ironic since that didn't seem to matter when strangers are being Given private banking Information at the counter ! Their position being that since my letter had the last four digits of the service orgs account number (which they have me on the phone ) they were within their rights to follow my instructions and send their Money to me and then give my private correspondence to the other signer, despite the fact that two of the accounts did not have her signing. In hindsight - it appears they gave me the 501c3 number when I thought I had my business account number. Nevertheless - the error began with them. I'm livid they placed me in this position. I explain This to the girl on the phone and she stammers and stumbles the best she can and says she's going to look into it. Which resulted in the branch manager calling Me and again taking me through the same story (my time is worth nothing to them!). And then she reprimands ME for making the first girl cry. Really ? What about my tears ? My reputation ? My integrity ? You give me incorrect information leading me to believe you are providing Me personal banking information and I find out later it was a non profit Account I signed on. Then when the error was discovered no consideration was given to the possibilities they issue copies Of my private banking Transactions to the public because they asked and no consideration was given st the phone Call inquiry level, that started this, the letter request Jon my personal accounts closed (this was not personal - perhaps double check?) or when it was questioned. Three places I see where the professional bank could have questioned their role. Nope. It Was my fault. And I was a bad person for making her girl cry. Donor have anything To do with this bank. They suck. They are unprofessional and they will never take Accountability for anything they do. If I could give them -5 stars I would. For frequency errors And frequent poor customer assistance. They

I would like to rate this bank I hate before and so did my mom and sister who also decided to end…read morethere credit cards and debit there. when you call or come in about a issue they act like they know what they're are doing but don't do it correctly because then on our bank accounts and gmail the same issue would appear just like if we went didn't just go in and talked to them about it and they said they got it done for us ! The only one that try to do his job is lanI/lany.

The level of professionalism in this branch is unparalleled. I travel for my business and am in 5…read morecities/key banks per week. By far this has the best most friendly environment. Every asset from what I see makes sure that guests are informed, comfortable and just happy. From a human perspective when some one is driving through I-5 traffic most the day and when I finally can get out of my car and have to stop at the bank. It's a breath of fresh air to be met with smiles(every time!!) And a friendly attitude, it makes the world of difference. I hope they are taken care of or I'll start offering positions to them hahaha. Seriously much appreciated!