The gals over at Hannegan branch are some of the most deceitful I have ever had to interact with…read more They are only out to collect as many fees as possible. They are not caring, friendly or helpful.

I love small town banks and this one is right up there in my favorites. They are friendly,…read morecourteous, CARING, and always willing to work with us. More than anything, they are our neighbors, and that means a lot to me.

Stopped here for cash. Not where I bank, but the clerk was exceptionally kind and genuinely helpful.read more

Megan Osbekoff was so helpful getting our home equity loan…read more Thank you Twin Star for your excellant customer service.

I LOVE this bank. I…read moremoved from Timberland bank after years because their employees seemed to change on a monthly basis. Timberland never knew who I was .... Met me with indifference and seemed to think they were more in charge of MY money than I was! When I moved to 1st Security.... It was still Anchor Bank. Huge difference. For years it stayed the same employees....they all knew my name when I walked in the door. I have seen changes recently..... it seems to be turning into my Timberland experience.... I really hope not. Ppl come and go .... I get it - but when they leave all at once ..... it's usually an upper management suit screwing up the harmony. I hope that's not the case ....

Usually deposit checks from Canada in my credit union account 1000 miles away with no riduclas fee…read moreto process a deposit. Not here! Ripped me $15 processing fee because they are a "small bank". Guess we are to close to Canada here. Looking for a bigger bank that doesn't skim deposits from customers.

If I could give 10 STARS I would! Since moving to the…read morecommunity January 2022, Ocean Shores Timberland Bank customer service has been BEYOND outstanding! Disabled husband with wife still working, getting by week to week watching every penny a bad actor somewhere tried to steal every thing from us. No, we are not part of the "elite entitled rich upperclass" paycheck to paycheck is more accurate. Timberland stepped up and handled this B.S. in 1 day! Thank you, sincerely, to the entire Team at Timberland.

I received my final statement from Timberland in the mail and the information contained on it was…read morepathetic. This was supposed to be my March statement. I would say about 3/4 of the account interactions were not listed on my statement. Fortunately, my new bank captured the transactions. When I banked with Umpqua, I had access to my closed account to download statements for a couple of months after closure. The same with American Express. These people closed my internet access THE DAY I closed my account. I was not able to download my statements or anything else. When asked, I was told that it was "fraud prevention". What BS. Over the year that I have had an account with them, I found these people condescending and rude. Customer Service is of secondary concern to them. The March statement I received only confirms that. After interacting with them over the past year, I am sure others feel the same. Happy to be rid of Timberland. If I could give them no stars, I would.

The staff at this Hoquiam branch was INCREDIBLY rude to me. They were extremely condescending to…read moreme and even hinted they believed I might be money laundering, all because I was attempting to withdraw $5000 from my account while not being a member of their bank for a full year...I was only a few days away. The money was for down payment on a car. I was treated incredibly bad. I really wish I would have gotten the tellers' names and made some calls. I hope I never have to go back in again.

Never had better service at a bank…read more As I tend to need money at midnight and I also tend to not really want human interaction as much as other humans, I had been banking with this bank for quite a while before I migrated from the outside ATM to the inside of the bank. The bank tellers have always been friendly and quick. They don't talk too much or too little. They're always at their little counters waiting. I never have to wait in a line. They don't obnoxiously chew bubble gum or do any of those annoying little things that really shouldn't matter but stick in your head. All pleasant experiences.

Dropped the big name banks and went to this credit union, never have any issues with anything…read moresince, never looked back AND never regretted it, in fact, these guys have gone above and beyond to help us, and other customers also. Note to so called banks ... your on the way out, credit unions are the only way to go as they offer the same services as banks and the customer services people USE to get from banks years ago, remember that?, back before the uber banks started eating the smaller banks up and adding them to their conglomerate? Tell your big name bank to stick it and Go Credit Unions, you'll never regret the move.

From the owner: Our Community Credit Union is a full service financial institution. We offer competitive loan and…read moresavings rates in addition to Mortgage and Investment services. We are a member owned, not-for-profit financial cooperative. * Savings and Investments * Checking and VISA Debit Cards * Loans and Mortgage Services * OCCU Rewards VISA Credit Card * eServices such as Online Banking, Mobile Banking, eStatements, FinanceWorks, Online bill payer and Direct Deposit.

I am not usually one to complain about customer service issues, but when it comes to banking, the…read morelast thing I expected in a non-trusted industry was to be treated so terribly. I called in to inquire on some information on starting a relationship and was almost yelled at by the woman who answered the phone. I understand that we all have bad days now and again, but the tone of voice she took with me was condescending, and her snappy responses did not impress me to want to do anything with this bank. If you want to acquire new customers and solid banking relationships, learning how to be professional and courteous on the phone is a start. Unfortunately the saying that bad customer service does damage that multiplies it the truth. Had I been treated with respect on the phone, I would not be yelping, and if asked, I will rehash this occurrence.

I had some terrible tragedy last year and was not well for a long time. I kept making payments on…read moremy car loan. Then there were more issues and I ended up being two months behind. Then I resumed making payments, but those two were still outstanding. The car had not been on the road for 8 months - I wasn't able to take it out. Instead of being contacted by the bank I received an email from a Alexander Ramos from Woodside Credit in Newport Beach, CA - (800) 717-5180. I replied immediately saying I will be caught up within 2 weeks. The reply I received from Ramos and "copies" of emails sent to a Paul, also of Woodside Credit, accusing me of "hiding" the car and that they were in the process of "repossesing" the car. Their language was rude, insulting, threatening, and bore no relation to the facts. If these morons were actually looking for the car they might have figured out it was where it had always been for 8 months. The registration had been paid as well as the smog check - but the checking had not been completed. They accused me of resuming my payments with a check "that had already been returned for NSF." I checked with my bank and the "bad" check had cleared. The funds to bring the account current has already been sent in. I thought well of Bank of the Pacific until Alexander Ramos, and "Paul," entered the picture. There is no reason to treat a customer the way I've been treated. I was not well, but I don't hide cars from repossession and I don't pay bills with bad checks. Decency, kindness, and a willingness to talk to a good customer if something seems wrong should be the first step taken. I would gladly have explained everything and tried to work out a temporary solution. Using idiots who mock a customer who responds immediately should have created a positive response from Bank of the Pacific - not rudeness and insults.