If I could give 10 STARS I would! Since moving to the community January 2022, Ocean Shores Timberland Bank customer service has been BEYOND outstanding! Disabled husband with wife still working, getting by week to week watching every penny a bad actor somewhere tried to steal every thing from us. No, we are not part of the "elite entitled rich upperclass" paycheck to paycheck is more accurate. Timberland stepped up and handled this B.S. in 1 day! Thank you, sincerely, to the entire Team at Timberland. read more

I received my final statement from Timberland in the mail and the information contained on it was pathetic. This was supposed to be my March statement. I would say about 3/4 of the account interactions were not listed on my statement. Fortunately, my new bank captured the transactions. When I banked with Umpqua, I had access to my closed account to download statements for a couple of months after closure. The same with American Express. These people closed my internet access THE DAY I closed my account. I was not able to download my statements or anything else. When asked, I was told that it was "fraud prevention". What BS. Over the year that I have had an account with them, I found these people condescending and rude. Customer Service is of secondary concern to them. The March statement I received only confirms that. After interacting with them over the past year, I am sure others feel the same. Happy to be rid of Timberland. If I could give them no stars, I would. read more

My wife and I have banked with Timberland Band for 4 years since we moved form Texas and have had no problems at all very good service Bob and Carol Sutton read more

my timberland bank in ocean shores washington state are the most awesome place i have ever met!!! all the ladies and mr. nick are my most favorite people in the world period!!!!! great job you folks. trust you with my life !!!!!!!!!!!!!!!! I can not express enough thankfulness to my bank. Sincerely BIGGS!! read more

After and hour on the phone late Saturday evening, trying to cancel our debit card. Mind you there is only one card to our checking account. I was told that I need to contact the bank Monday to cancel the card. So we are suppose to just let the card possibly be used and empty our account because the bank does not manage there own cards after hours. Will definitely be filing complaints with the Federal Reserve and the Consumer Finacial Protection Bureau Monday. Stay away if security is your concern because it's not there's. I only gave them one star because I had to to file this. read more

I have had nothing but problems with this bank, I found out from my T.V. provider (sling) that my bank card had been compromised and should get ahold of my financial institution. Someone had used my card and created an account with an entirely different email address, that's why I had been double charged that month. I called my bank and the lady went over my statement with me, there were 2 charges on there that I knew I didn't make and she told me that with the gas station across the street, people had been making cards and I needed to come in. I went in the nxt day. When I looked at my statement, there was a charge from a smoke shop for $42.50 that is down the street and there was a $50.00 charge from Seattle, Lake Sammamish. Looked at the date on the Seattle date, I get chemo infusions in Seattle, but knew I hadn't made many charges to my card yet since getting paid. The Seattle charge was for the day after my chemotherapy infusion. I told her that, showed her my appointment schedule. She was the same lady I had spoken to the same day prior. She told me that if I went ahead and perused these charges bcuz 1 of them looked like it was from an ATM, she would prosecute me to the furthest extent of the law! She sent me home with the statement to look over. I called the main branch the nxt day and spoke to the manager and told her what had happened, she said she would call me back. 2 mins later, the lady from my branch called, apologized, said must be some confusion and to come in. I signed the papers to get the fraud charges taken care of. The nxt day, she called me back saying on the 1 close by, I needed to get a police report. She was rude and saying there is no way someone cld hv had my pin for an ATM. 2 days before, she told me that they were making cards at the gas station across the street from their location. As far as the Seattle charges, or any other charges go...they did nothing..they are the worst bank EVER! I'm on social security disability and as soon as I'm feeling better I'm going to go sit at social security and change banks to change my direct deposit. That lady knows I am in chemo, am I'll and threatened me with prosecution over something my cable company caught. You hv to wait 7-10 business days for your card to come, not like BECU, where you get same day. Am going back there read more

This is a community bank and it has all the environment and atmosphere of one. Nice people and if you need a home contractor loan, they have it. If you want to open a small business account.. no fees and no limit. read more

We have only been in the area for less than 1 year. We don't have a lot of options for banking because of where we live, so after a little bit of comparing accounts, we chose Timberland. BIG MISTAKE!! This bank is the worst when it comes to servicing their customers. No third party checks, could not open an account for our older son, who lives at home, unless he can verify his address with a utility bill!?!?!? He is 18, he is not on the utility bill because he doesn't pay the utilities!!! Duh! Our younger son, received some birthday money in the form of a check, after a call to the head office, I was told they would cash it this one time, but that I would have to sign the back as well as him in case the check bounced it would come out of my account?!?!?! I set up our bill pay for our account, but with having so many issues with this bank, decided to instead transfer the money into our other bank and pay bills from there. Last week, I received an email stating that they have closed my bill pay use because I have not used it in awhile?!?! REALLY!! I cringed every time I need to go to the bank as it is always something with them. What good is a bank that you can't do banking at??? Look forward to finding a "new" bank where they take care of their customers. read more

This bank is such a joke. Not only are the tellers in Puyallup RUDE but l'm not sure why the 20 questions when I take a check that I wrote and want to deposit it into my boyfriend's account. It's MY money!! I should be able to deposit it wherever I want without hassle. Not only that but they have a $3 overdraft protection if you sign up for it...which only charges you $3 and pulls money from your savings to cover any overdrafts. HOWEVER what they didn't tell us was that if you go below $5 in your savings at any time, that negates the overdraft protection and disables your savings account from covering the drafts even if you have money in it at the time. With that said, my boyfriend got charged thousands in overdraft fees having had plenty of money in his savings. Timberland also has messed up his bank account multiple times by not showing transfers right away, instead taking 3-4 days to show up in his account giving him the false idea that he had money in his account that was no longer there. Thanks Timberland...we'll be changing banks TOMORROW! read more

We been here for several years. They haven't been "spectacular" by any means. But they haven't motivated me to leave either.

Joke bank stay away it's like pulling teeth to get anywhere. I dislike this bank and I have tried them all pretty much.

Never After 5 years doing business with them or more I've had one overdraft fee even though the money was in the bank to cover it in the night deposit they would not refund the overdraft fee even the big corporate Banks refund the overdraft fees will not be doing business here any longer will look for a new bank read more

Please don't waste your time with timberland bank they are horrible at refinancing loans wasted 3 and 1/2 months of my time cost me close to 13k dollars and still only want to pay a portion of my old loan off and wanted my old lender to carry a subordinate note they are crooks they want to make money but don't want to assume the risk perfect DTE ratio perfect LTV ratio and stellar credit just don't play ball above board total MICKEY mouse outfit. read more

No stars for this terrible bank!! When I went through the drive-through there was already a car there and continue to stay after the transaction. another car soon pulled up and apparently everyone knew each other because they started yelling back-and-forth to each other for about 10 minutes visiting. They saw me sitting there and laughed and continue to talk and when I got up to the window The lady had the guts to say thank you for your patience. Terrible terrible service! This isn't the first time something like this has happened read more

Do not use Timberland Bank for a home loan. They screwed things up for the buyers of our home. I learned that they do not have their own in-house underwriting, used an appraiser that made too many mistakes and won't consider an amended appraisal to correct his mistake even though the appraiser agreed to correct it, and waited until days before closing to decide not to fund the loan; causing our buyers to have to start over with another institution that does their own in-house underwriting and will take an amended/corrected appraisal. read more

Website was down and could not make a transfer, this affected me because I needed to get money into the account so this would not be hit with an NSF fee. Got a screen shot of the of the error, and explained my problem. They still would not refund any NFS's that happened as a result of website being down. I will be closing all of my account with Timberland Bank ASAP. read more

We got a construction loan from timberland bank. Before construction they apraised our plans. We completed the house in 9 months and did so with more than 20% sweat equity. They then reapraised before finalizing the loan, only this time came back almost 30% lower, stating that the economy had tanked and the house was only worth what it cost to build, and we would now need an additional 100k down to get our low interest rate. We didnt have it but couldnt walk from the family home we had just built and invested in. I will add that we did more to the house than was planned at our expense and did alot of labor ourselves. So we signed the bad loan and our payments went up 1200 more per month. We roughed it for almost 2 years before we had to walk away, never missing a payment, as they refused to give us the rate we agreed upon origionaly. We luckily qualified for a second home before we walked away. But now they refuse to accept or reject offers weve had on the house in order to come after us in spite. Not a polite or reasonable person in that bank. Next time i get a construction loan i will use a reputable bank. read more