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    Time To Escape

    5.0 (2 reviews)
    Closed 12:30 pm - 9:00 PM

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    10 years ago

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    8 years ago

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    Will To Escape - A new room is open.  Come play The Morgue

    Will To Escape

    4.2(61 reviews)
    49.7 mi
    Established in 2018
    Locally owned & operated

    This is a great escape room!! Super immersive and puzzles flowed nicely! It was easy to follow and…read morealthough we did need a few clues, we were VERY close to figuring it out so it was a good little push. They do change their rooms (not sure how often), but we did Blood in the Water and it was really fun and definitely had the thriller/suspense aspect. Really amazing job on putting this escape room together! As far as the business itself, they provide lockers so you can hold your personal items, even had phone chargers inside! Game masters were very nice and helpful! Definitely would recommend and I will be back for sure!

    Unfortunately, this will be our last visit to this particular escape room…read more We've been coming to Will to Escape in Abacoa for nearly four years, and our very first experience was fantastic. However, over the years we've noticed a steady decline in the customer service, and today's experience was the final straw. Due to an unexpected cancellation by our babysitter, we had to bring our children with us and arrived at 6:17 PM for a 6:15 PM reservation. We completely understand that escape rooms operate on a schedule and that there may be time restrictions, especially if rooms are booked back-to-back. However, what caught us off guard was the way we were greeted. Before even being welcomed or checked in, the employee immediately informed us that we would be losing 10 minutes of our game time because we were late. Again, we understand policies and scheduling constraints, but arriving just two minutes late on a weekday during a non-peak time would have warranted a little more understanding--or at the very least, a friendly and professional approach. Instead, the interaction felt unnecessarily confrontational from the start. When we mentioned that we might simply cancel if we were going to lose that much time, we were again met with an aggressive response and told that the booking was non-refundable due to the terms and conditions. Fortunately, another employee stepped in and helped de-escalate the situation, for which we were grateful. We ultimately decided to proceed and paid an additional $100 so our 5- and 7-year-old children could join us in the room. Sadly, this wasn't an isolated incident. Over our last few visits to this location, we've consistently encountered employees who seemed irritated and unfriendly, making what should be a fun experience feel uncomfortable. It's disappointing because we genuinely enjoy escape rooms and have many great memories here. That said, there are now several excellent escape room venues in the area that offer not only great games, but also welcoming and customer-focused service. Because of the repeated negative interactions with staff at this location, we will have to take our business elsewhere.

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