Rates go up every year. Customer Service won't offer any options. Once Allo is in my neighborhood. I am switching. read more

This service is horrible!!! Cannot connect to the internet unless it is 3:00am... Overpriced for lousy quality... Going to use Starlink. read more

My bill for basic cable TV and internet is now close to $300. WTF? I was on hold for two hours to cancel my TV. Customer service arguing with me the entire time. No prorated bills, so must pay entire bill even though I'm 2 days into billing cycle. Terrible customer service. Because I canceled my tv service, they raised my internet cost. I will definitely be switching internet service to completely break away from spectrum. People there are far better alternatives now, drop spectrum! read more

Worse lines than the dmv or social security office. Don't even bother showing up unless you have several hours to wait.

I'm in Yuma and it's a choppy service that's very weak. Even the terrible CenturyLink is better. I'm ethernet connected and the Spectrum service can't handle a livestream without breaking up and losing frames. That's not the totality of my observed issues, but it's the one that is affecting my workflow presently. Allo is hugely expensive and apparently not quite finished being installed in my neighborhood. There's no quality services in the area. Cable should be able to handle a livestream. Spectrum doesn't provide the service they claim, and they have no business charging for something that fails. Their customer service phone staff has a real bad attitude and are rude. Nothing they do merits the arrogance. The guy who initially came to my door a few years back lied, telling me that since Spectrum moved away from Time Warner that it was so much better, and like a brand new company. I had never heard anything but horror stories about Spectrum from NY to San Diego, but CenturyLink's constant issues made me want to believe that was in the past. 3+ years deep, and I can attest to the fact that it still is of very low quality, and the people you reach on the phone deny there's ever a problem, so basically their standard is extremely low by their assertion. read more

The employees are cool, the service is cheeks. Non reliable and always have it going down. Hopefully other providers come to town to make spectrum actually want to work correctly. read more

Tried to buy a phone and they told me the account is fraud locked. Funny when I called spectrum they told me the account t was fine and they had no idea what was going on. I went back to the "spectrum" store and told them and they said well there is nothing we can do. I said aren't you a spectrum store? They refused to help me or even offer to call the actual spectrum to help resolve the issue. The lady was rude and useless. I got more customer service from the 10 minute phone call than in the store. I also waited over an hour and a half to get told I can't buy a phone. Avoid this place at all cost they will not help you even if you need it. They have ZERO customer service skills. Call spectrum or go anywhere else.​ read more

Worst provider in Yuma. Store wait times exceeds 1 hour. Customer representative left position and was gone over 15 minutes to the back. Only 3 employees in the store and 14 people waiting. A oid Spectrum at all costs. They really stink. read more

Nothing but technical issues. First with the cable box. Intermittent TV service which couldn't be fixed even after 4 visits by various levels of technicians visiting the house. So I switched to Spectrum streaming TV service. Now intermittent internet service. 2 technicians came by and found nothing wrong. Finally spoke to a senior technical supervisor who diagnosed the problem with a "known issue" with my router and who will stop by tomorrow to install the new router. I asked if any technician could stop by and install the proper router and was told no, that it is a "special order". Really????? Why do you-Spectrum- even stock and use bad routers that need to be replaced by special order routers? And why don't your technicians know about these "known issues" with routers you provide?? Calling in to reach customer service is a Rube Goldberg special. Follow prompt after prompt before reching a CSR who can't diagnose nada. read more

i signed up for internet and was told the first bill would be $49.99 plus $20.00 installation. when i got the bill it is for $49.99 plus $59.99 for installation, this is bait and switch. read more

Dear Spectrum, Since you do not allow email communication....here it is.......This company is falling apart. I cannot tell you how many mistakes they have made and how many times I've had to call them. They have a lot in place to be great. The home service guys are great, the folks at the local office are great..... The auto phone service is great for internet or TV support....but when you need help from Costumer Service.....it sounds good on the phone....but after all your effort to go through their menu and wait....it doesn't work out in the long run....they mess up. That's where they are falling apart. The Costumer Service department. The latest mistake, they let my tenant turn on my internet account when she made it clear she wanted her own account. NOW THEY WON'T LET HER TURN IT OFF UNLESS WE CALL THEM. Oh yeah, turn it on with out our permission, but NO, don't turn it off, unless I CALL YOU AGAIN.... umpteenth time, thank you! read more

I don't even know how they have two stars... 20 people in line... 2 people working the desk... I see five people who just need to turn in equipment.... when I moved from San Diego I walked in dropped off the box and walked out in under 5 minutes... been sitting here for about 15 now... and I'm planning on may be 45 minutes at this rate... at least the phone call with their corporate rep went well... 90000 plus people in this town.... one office... ah time Warner you are truly awful Oh look another 5 minutes have passed four people have lost hope and bailed.. and now we are standing at one attendant working the other one is busy organizing her desk and not helping customers... meanwhile poor lost souls continue up to roll into this butcher of time.... I feel my sanity slowly melting away giving into the crazy burning fury inside me as I watch the one attendant walk away from her desk abandoning our now 20 strong collective hopes for a quick exit... cancel the dinner plans folks we are in it for the long haul read more

Thank you Jason for the exceptional service you provided me today I really appreciate all you did and your friendly professionalism. You helped keep me as a customer as I was ready to disconnect service after only one week with all the issues I had your boss should give you a raise you deserve one. Thank you again Jason!!!! read more

When will this place get less than a star or negative stars. This place should be Yelp's reason for such a change. Two receptionists from opening at 7am til around 10 with more than two hands full of customers waiting. Three more receptionists show up but go immediately on break. Terrible attention to customers. Show up here as soon as they open. I showed up at 9 and was 14 people behind the next person. Ridiculous. If you plan on installing it yourself after picking up the equipment to save the $40 installation fee, you should know that you still have to wait 48hrs after setting it up to actually have your service activated by a visiting technician. By the looks of this place and other reviews, it will probably be 72hrs or more. The sad thing is this is probably your best option. We'll see how my service goes and will update then. Not a good first impression. *Update* Decided to return my cable boxes. Not worth the poor quality of service, not HD very poor digital service. HIGHLY RECOMMEND EVERYONE GET INTERNET AND BECOME A CORD CUTTER WITH PLAYSTATION VUE OR SLING TV! NO CONTRACTS, NO WAITING, CANCEL ANYTIME FROM HOME, ALL THE FAVORITE CHANNELS FOR HALF THE PRICE! ADD AN ANTENNA AND YOUR GOLDEN! read more

I used TWC for about a year only because their internet is probably the best in the yuma area. The service was ok as far as cable went, I had my cable out for about a month and they did nothing to reimburse me or to fix the problem so I canceled that service. The Internet was good for the time I had it. I give this company one star because they make me feel like an unimportant person waiting at the DMV. Why would I pay for a service that makes me feel that way? I'm in the "store" right now and have been waiting for well over an hour to just drop off a stupid internet modem. Seriously? Never again will I approach this company for further services. read more

Every week they have a problem, not reliable, expensive and lazy as a corporation, I would lose my job if I had to rely on spectrum services. My hotspot is far superior to spectrum!! SMH read more

Worst experience we ever had and we have been with Spectrum for years. They couldn't even hook up a TV, and they wrecked all the wires, terrible!!!!! read more

The worst company I have ever had to deal with. The internet works fine but the customer service is absolutely horrible and they have many shady business practices including hidden fees and bait and switch tactics. Do whatever you have to do to stay away from this joke of a company read more

My review is for the Yuma area. Their front-line employees are nice, but the company seems to have a BIG problem with follow-through and taking care of its customers. I put the blame on upper management, particularly the CEO. The Board of Directors needs to fire the CEO and put in someone who displays a top-down customer service/results oriented organizational culture. Why does it take so long to get through on the phone? This has been going on for a very long time. They should have hired more employees a long time ago. When I finally did get through, they assured me someone would be calling me back the next morning to set up an appointment to resolve my issue, but no one did (This happened twice). Again, the people I have come into direct contact with have been very nice, but what good are nice employees if they cannot get my cable/wifi problem resolved...If a rep comes on here to reply to my post, instead of apologizing, it would be more appreciated if you talked to your upper management about my post. read more

Very slow internet for very high prices. Unfortunately they have somewhat of a monopoly on internet services here in Yuma, which is probably why they feel like they can get away with ripping people off read more

I don't know why all the reviews are so negative. Stopped in today to set up Wi-Fi for my house. Everyone was friendly and helpful, in and out in 10 minutes. read more

Amazed that this company values new customers more than loyal customers. Paid $200 a month for service that never worked. Going to the Yuma office is like hanging out in a bus station. Long wait times and rude staff. The woman who waited on me could not add even with a calculator. My wifi didn't work for 3 months and they gave me a lousy $9 credit. They now have a security guard who did nothing but sit behind a desk and play games on his cell phone. I switched to Direct TV and Pay $86 a month now. Avoid them at all costs. read more

It would be nice if they actually updated there hours on Yelp or the Internet. You know I don't have an hour to waste to wait till they open. read more

When the internet works it's great but it kicks off all the time. Good luck getting a tec out to fix it... I'm going on 3 days with no internet. I teleconference for work and have been unable to work all week they say they have sent out a tec but I wasn't home... funny part of that is I have a ring video doorbell so I would know if anyone came to my door. They are liars and cheats stay clear of this fake company! read more

So I paid my bill at Walmart. Walmart told me that it takes 3 to 4 business days for it to process. I walked into Spectrum cause it's still not working and I told that it takes 10 days for Walmart to clear. She would turn it on but that it might turn off again if the bill doesn't go thru ( which I paid on the 31st). So... don't pay bills at Walmart stay away from the convenience of groceries as bill pay. Plus internet only cost $16 monthly hmm ... bye bye cable hello YouTube tv read more

I noted with irony today that Spectrum included an advertisement for the Winter Olympics on NBC in the bill I received today, weeks after Spectrum blocked NBC for all of Yuma and other areas. Great customer relations, Spectrum!! I hope the City of Yuma prevails in their legal actions against this arrogant and capricious company. read more

Continually increases prices by increasing "fees, Charges and Other charges" that they control and are not controlled by their contract with the County. "Broadcast TV Fee" increased by another $2.95 this month. "Small" increases have amounted to an approx. $30.00 increase in the past 12-18 months. Yuma County needs a competitive alternative cable company. read more

I'm disappointed, it's my first time here and I hope I never have to come back. Under staffed, super outdated, and the customer service is 0. I'm thinking to switch after my contract is over. read more

Spectrum - The benches are super hard, if the want us to wait over an hour for service they should invest in more comfortable chairs. - Television Service Providers Near Me - Yuma, Arizona

Paid up for service until 19 November. Cable shut off a week early even though paid so they could offer reactivation fee and new cable deal for 38.00. no refund, no prorated. No apologies, just the way it is. Been cable customer for few decades never done dirty like this. Still love the internet from Spectrum. Like the professional people you talk to. Just wishing integrity and credibility a part of their business still. Will return all cable boxes and equipment. Remember if you change services it happens the day you call or day after. No matter what the representative tells you. read more

I was fine when I had time warner, the customer service was great. Now that it's spectrum the customer service is CRAP! I was supposed to receive my internet and cable box today, Saturday March, 4th. Then hey change the date to Tuesday March 7th. The gentleman that I spoke to to get cable and internet for my new home guaranteed me that it was he cheapest and fastest way to get my internet on at home. He told me that if I had the cable men come out they would be able to come till next week. (I called to have this done Wednesday, March 1st). Spectrum has already charged me for internet and cable for the month. They said they would only give me $20 of next months bill which I this is absolutely absurd since I will now be a week without cable and internet. Yet I already paid for a full month. Spectrum is CRAP! read more

My mom has spectrum and her cable/internet was giving her problems. A tech came out to fix it. When he was done he told her he disconnected about 5 of the cable outlets we had and just left 3 hooked up. So now only one if the 3 bedrooms has cable. She called and spoke to a supervisor, who told her they'd come back out and hook them back up at no charge. When the tech came back he refused to do the work and said if we moved the tvs to another room they'd hook them up but they'd charge a fee. The tech was very smug and not helpful. It seems like spectrums policy is to disconnect your outlets and charge a ransom to restore them to working order. Spectrum was not the ones who hooked up the cable originally and had no right to do the changes they did without consent. My mom called spectrum again and encountered a woman who had an attitude and basically told my mom that's their policy and it's their service. read more

Internet goes down everyday. And cuts in and out throughout the day. I had an online class and needed reliable internet to take tests. Couldn't rely on spectrum. read more

Wish I could give a "0" but I can't. I've been without phone service for 4 days and have had nothing but a run around. We started with them mid December, and were assigned a phone number. A day or so later we had no phone service. When we called their customer service, they said oops! That number was assigned to someone else. Ok...they got us a new phone number . We waited on the line and she called us back and sure enough we had service. Yay!!! Less than a week later we called a business and they asked to call us back....but the number on their call display was entirely different than what we were given (yes this happen to be the 3rd phone number). Well last week we had no phone servixe...it's been 4 days now and we have a family emergency. The technician came list last night and got the same run around we did. He's allowed 1 hour and his hour was up so he left and said "call the 800 number". And I said...how do we call without a phone???? My cell phone doesn't have international calling. Well he opened yet another ticket and perhaps this will be resolved in a few days, or maybe a week, or perhaps not! He wasn't sure and it wasn't his problem any more? Stay away from these guys! read more

They need to get more employees up in this place. I'm over here trying to pick up a modem and it's taking more than an hour. 2 employees working behind the counter and I checked their website to see if they are hiring, because they better and they're not. Get your branch together and hire more people. read more

So, what good is fast internet if it only works part of the time?? Been a cable customer since Adelphia, TW & now Spectrum. We have autopay & pay $141.26/mo for TV & internet. Spectrum being the worst. STILL NO channel 11 & 13 since before the Superbowl & they are the 2 main local stations in Yuma. We are 79 & have to return equipment to their very busy office in town. We are using reliable DISH TV & my Verizon Smartphone hotspot for internet. Wish we had DSL here. read more

Will update as the weeks progress. We had TWC back in California and the service was awful, of course. But I'm reviewing the TWC in Yuma so here goes. We set up an appointment on Tuesday the 12th from 8-10 in the morning. I woke up early in case they came early and 3 hours later I received no phone call and no one came. Irritated, we called TWC and they claimed we set the appointment up on Friday. Never did the rep ever tell us Friday. The appointment was clearly set up for the morning on a Tuesday, but the person over the phone probably told us that to cover up some lazy no-show tech. Then he babbled on about how we matter and our satisfaction is their guarantee and set us up with an appointment for Wednesday after being on hold for half an hour. Lo and behold, someone showed up. He was courteous and very nice and ended up having to climb around in the attic to take out the 30 year old cords and replace them with new cords. The set up was quick (as quick as that can be) and tidy and a whole lot better than our last set up in California. We also got an Ubee modem over our old one from California, which is a huge improvement, not sure why we got a new one in Arizona but an old, crappy one in California. No doubt it contributed to our poor internet service. All is well so far, we have 57mb even though we pay for the ultimate package that guarantees 50mb. The trend is you'll have fast internet speeds for the first week and then it drops to zilch for the remainder of your contract with TWC. We'll see. I will mention we live in an apartment complex and we're 1 of 2 people in the entire place that have internet, and the houses around us aren't internet capable, which is what the tech told me. So that ought to mean we shouldn't experience downtime or slow internet. My words, not the tech's. You'll have terrible internet speeds if you live in an apartment complex or in a neighborhood where everyone else uses the same ISP. read more

Probably the most garbage customer service ever. Started by calling to get a new modem. Only to learn the order was never put through. Once again I called and made sure the order was placed. They said it would be shipped to my house, but apparently I have to go in their store. First off it's loud AF in here and I see two people working the desk. Ten minutes till close time and all I have to do is pick up a damned modem. Thanks Time Warner. You suck. read more

They have the fastest internet in Yuma. Please someone who knows people at Google have them run high speed fiber. The got two stars because the guy showed up on time to hook up the modem but only two stars because he couldn't figure it out and it was on their approved modem list. I showed up from work right as my roommate was about to give up and have them come back after I had a different modem. I.e. The one the rent you. They can suck it with that none sense. read more

Worst customer service ever. Forces customers to use old problematic equipment while charging top dollar for it . When often fails you have to bring it in and wait in line for hours to get another substandard piece of equipment to replace it. Forces customers to frequently choose substandatd service for all tv options then jacks up prices to maintain it. The removes options and further increases prices. read more

This is about corporate not knowing where the cables are run. We winter in Yuma and decided to have the cable run from the street to our home. When I called, several calls, I was told that the cable was not in my neighborhood. What? My neighbors have it. They don't show service to our address. Of course not, we've never had it connected down here. Finally after several calls I got someone that offered to send someone out for a walk out verification that would take 7 to 10 days before anyone could be here. I was told that they would schedule and send an email with the date they would be here. Welll, it's been 48 hours and no email. I figure they may be out after Christmas. When I went down to the office in town I was told that they could do nothing for me, since they had "procedures" they had to follow. I understand procedures, but come on folks, your field service people know where they have run the cable and connected it to other homes how about using their knowledge. UPDATE: I finally cornered a installation person that was in the neighborhood. He came over and verified that YES WE HAVE SERVICE. I had been working with the call center both on the phone and with facebook since 11/27/15 ( it is now 12/10/15) and all their records showed we did not have service in our area. Trying to get someone out here to verify is next to impossible. The installation person took our information and stated that he would give to one of the installation supervisors at the local office. Hopefully we will have internet service prior to us leaving in April 2016. Time Warner you need to do some house cleaning and make sure your records are updated!! read more