I am so happy I had to use this office!!! Everyone was perfect. I was greeted nice!…read moreTold how long wait was. Both times I actually waited less!!! Very respectful office! The entire staff was great and caring

I am deeply disappointed with the care I received at this urgent care. When my rapid strep throat…read moretest came back negative, the nurse practitioner immediately framed the situation as "it must be gonorrhea or chlamydia" and started me on STI treatment, presenting it as the only explanation. When I specifically asked if it could be something else, she essentially said no. This was not only inaccurate but also incredibly irresponsible. What should have been said was something like: "Because the rapid test is negative, I'll start you on antibiotics that cover different possibilities, including STIs, while we wait for the lab swab to come back. It may turn out to be another bacterial cause, such as tonsillitis, which won't show up on today's rapid test. Let's cover our bases until we know for sure." That would have been professional, accurate, and safe. Instead, I left the clinic believing I had an STI and accused my partner of giving it to me. This created serious and unnecessary distress and could have had lasting consequences for my relationship. Days later, I got my lab results back -- I do not have an STI. What I actually had was a severe case of tonsillitis caused by another bacterium. All of this happened while I was so ill that I hadn't eaten in two days and fainted in the exam room. For a provider to so confidently and incorrectly declare an STI, without caveats or confirmation, was not just careless -- it was unprofessional and potentially harmful. Clinicians have a responsibility to frame uncertain situations with caution and balance, especially when the social implications are so high. This experience fell far short of that standard.

LEAVE PAMF / SUTTER HEALTH as soon as you can !!! or you will die…read moreIn the last 5 years its completely ruined after Sutter Health bought it. There care quality and professionals have DETERIORATED badly Doctors are booked out for months and its impossible to even see your own PCP. And God Forbid if you need a specialty doctore, you are doomed. They have hired Nurse Practitioners (NP) and Physician Assistants (PA) who are NOT Medical Doctors. You are mostly thrown to the NP or PA who know nothing. They are just bodies to fill appointments. I have been with PAMF for over 10 years and my experience was really good up until 2019 when it was taken over by Sutter Health ! Its run like a business. The CEO is an ACCOUNTANT and other leadership team members are too. They have NO Medical experience therefore its just a number game for them. Because of them I landed in ER with a heart condition. LEAVE PAMF AND JOIN KEISER OR ANY OTHER MEDICAL HEALTH FACILITY WOULD BE BETTER.

Organized and efficient. I showed up for my scheduled blood draw 10 mins prior to check in. Greeted…read moreby a friendly receptionist, they called me at exactly the appointment time. Kristin was a spot of sunshine with a super attitude, when she inserted the needle I did not feel it at all. Altogether spent 15 minutes here and left with a smile.

My review is for the urgent care. I came here because I had a UTI and I also wanted to get a…read morescreening for STI's. Their system is that you come in and check in and come back hours later. I did so and that was fine. I got a message in my chart that said " good news!everything looks great!". However I saw that I was positive for a bacterial infection. I found that a little bit strange. The next thing that happened was that the pharmacy texted that they had medication ready for me. I looked at it and it said the medication has been approved by a doctor that Had retired 10 years ago! WTF? Then I looked at the notes and it said the doctor had prescribed 25 mg but the pharmacy said it didn't come in 25 mg so they were going to give me 45 mg. Again WTF? The pharmacy is prescribing the medication for me? I called to try to get some clarification on this but although the gal that I talked to was very nice (after holding for a long time to get her) She really had no answers for me. Just incompetence and poor customer service all the way around. I'm going to have to find another urgent care to go to.

Terrible Customer service. Yurie or however you spell it, just rude throughout the whole…read moreconversation. If one doesn't like have a front desk job at a medical office you shouldn't be there. Not once was i rude but instantly as soon as she picked up the phone it was sarcasm and just sounded annoyed. PAMF do better.

Went in on a Friday morning and didn't have to wait too long to be seen. The doctor who saw me took…read moretime with me to find out what was going on. Everyone was professional and kind. I was happy to be on my way in an hour of arrival. As I was leaving the waiting room was filling up though. There was plenty of free parking.

I just wanted to say thank you for all the great care I've received at Sutter's urgent care center…read more Their professional triage is quick and efficient and with just one exception, every single doctor I've seen has been a superb listener, great at diagnosis and kind. It's amazing how with constant overflow patients, every time I've felt my illnesses were a prior ity with these doctors. One doctor probably saved my life. Dr. Sawhney, for some reason at the last minute decided I needed an echocardiogram and it turned out I had Afib. Her action prevented a possible stroke. Everyone's great: the receptionists, the PA's. Fantastic service to all of us Santa Cruz sickies. Thank you so much!!!

Everyone that I dealt with was very professional and nice. I was in the Hospital for three days and…read morehad many test, everyone was very nice,

I called the Lab this morning 07/10/2025 at 9:05 a.m. to simply ask which test I needed to be…read morefasting for and how long. The man who answered was so rude to me that I actually cried after hanging up. He also didn't give me any information without being so unprofessional that I told him, you're rude and I'll call back. I won't ever be using this place again.

I saw Dr. Hart, a pulmonologist, and he seems like a great doctor. I had about a 15 minute…read moreappointment with him while he checked my CPAP. I was stunned when I received a bill that my portion was $203 (after my insurance paid $165). At no time did his office tell me they were NOT in my network. They've since told me (the woman I spoke to in patient disputes was QUITE condescending) that it's my responsibility to contact my insurance carrier before I book an appointment. Maybe it's this office. In 20 years, however, I've never had a doctor's office not tell me this in advance. So...if it was just a rating for Dr. Hart, I'd give him 5 stars. Even though I still think $350+ for a visit to check my CPAP is excessive. So, my purpose and advice for this review is to do your best to confirm everything you can regarding insurance before you go. Do not trust that his office will do that for you. His office will be very careful to make sure they have YOUR information, but will not be upfront with your obligation. As the snotty woman told me this afternoon, "We bill your insurance as a courtesy." What? I would hope so! It's the 21st century!? The real courtesy would be to let your patients know Palo Alto MF is out of network. I have one of the biggest insurance carriers in the world, by the way, which makes this even more mystifying. My co-pay for this little office visit was more than what I had to co-pay for an endoscopy (at a hospital with anesthesia) I just had done, by the way.

Dr Ansari from the sleep center is absolutely outstanding. Listens to patients and knows how to…read moreget you back to safe sleeping! He understands the latest technologies and the fusion of technology with medical science etc. This place absolutely rocks, do not hesitate to use their services. I have had a great experience with them for over the last four years and and I'm happy with their professionalism in all regards.

Had KP as my medical and thought they were ok... at first…read more When talking with doctor at KP about symptoms, doctor chalked it to stress and to "... quit my job." So quit my job in a jobless economy whilst living in the most expensive county in the country? WTH? KP let me suffer needlessly for YEARS because arrogant doctor stuck to her wrong diagnosis.

I am beyond disappointed with my experience at Family Medicine. As a teacher, I had to arrange…read morecoverage for my classroom just to make this appointment to discuss a very sensitive medical matter, only to have my time completely devalued by the staff. The Check-In Failure: The upstairs office has no staff and requires phone check-in. The signage states that if you haven't been called 10 minutes after checking in, you should go downstairs. My appointment was at 2:50 PM; I was proactive and went downstairs at 2:54 PM to ensure everything was correct. The staff downstairs confirmed the digital system failed but said they "fixed it." Unprofessional Conduct (Evelynn H.): When I returned upstairs, a Medical Assistant named Evelynn H. called me from down the hall and walked far ahead of me. Instead of an exam room, she brought me into a tiny room with a curtain where I was essentially scolded. She told me that because I was "late," the doctor would have limited time or I would need to reschedule. When I explained I was on time and followed protocol, she was extremely rude and lacked any empathy, dismissively stating I was "late regardless" before snapping the curtain shut. When she finally brought me back to a room as one of the pre-questions for the doctor, she asked if there was spousal abuse at home--a shocking and jarring question (which I've never been asked before) be asked after such a hostile beginning which is strange when I was there specifically for pregnancy/fertility issues. The Result: Despite the lecture about the doctor being "busy," I sat alone for 25 minutes after my appointment start time. When I finally saw the doctor, she was nice enough, but after only 5 minutes, she told me that was all the information she had for me. It turns out that me being "late" didn't even matter for the length of the visit, making Evelynn's earlier rudeness even more unnecessary and hurtful. I left in tears.

Doctor Rodems is an excellent Primary Practice Physician …read more She uses up to date research ,and every test needed to decide on an accurate ,and helpful care plan. She is informative ,friendly and never rushed .State of the art . Office staff is equally wonderful . So glad to find this level of care in Santa Cruz

Dr. Rodems in great. Smart, listens and responds in a non-hurried manner, and extremely pleasant…read more Note that her practice is now in Los Gatos.