AVOID THEIR SALES!!! The cashier is very rude and all the workers make you feel uncomfortable. After waiting in line to check out on the discount day I noticed that everyone prior to myself received a discount but when it was my turn to check out she refused to give me any discount. Also there was a lot of inconsistency in pricing. Hope this helps someone not experience what I did. read more

Timesavers Estate Sales - Estate Liquidation Near Me - Naperville, Illinois

Went to an estate sale presented by Timesavers recently. Never again. Someone earlier said it best: "I think this company needs to remember they are not running an antique mall. No bargaining at all? Overpriced merchandise?" There were two other people aside from myself and the person I was with at the sale. We were treated like we had sh*t on our shoes. Aside from that, we attempted to purchase some items and were just astonished at the prices. We could get these items on ebay or etsy for cheaper. This lady believes she is a dealer and she's not--she's an estate liquidator and should act like one. Warm to her buyers and loyal to her sellers. I'd be embarrassed to work for or with her. I've put her on my radar and will not be attending anymore of her sales. read more

After what I heard and saw this week. Worth reading! Estate Sale Etiquette Few understand that an estate sale has a life of its own. It truly is a living, breathing social event that attendees and buyers look forward to all week long in hopes of finding an uncovered treasure and items they can collect. For some, it is their only social outing of the week and the bustling energy and 'Thrill of the Hunt' fuels them until the next weekend. For others, attending sales and buying is a way of life, a 'fix' for the estate sale bug that bit them long ago. Estate sales should be a fun experience. Everyone should exercise courtesy towards one another, making the experience as pleasant as possible for everyone involved: 1. You are a guest in someone else's home. Living or passed away, it does not matter. Always exercise kind and thoughtful behavior. Don't leave your Starbucks cup or water bottle on the furniture, don't mess up what the estate sale workers displayed nicely, be pleasant (even if others are not), etc. The same rules that apply in our mothers homes, should also extend to estate sale homes. 2. Be polite to the estate sale professional. He or she is the one who finds, creates, organizes, deals with a million details, and is the glue that holds the entire sale together for the client and soon-to-be buyers. They have worked tirelessly with their staff and prepared for this day. Be kind to them and be kind to their staff. Being curt is not advisable. Being downright rude, irritable, picking a fight, using profanities, switching price tags, theft, etc., is a good way to be escorted to the door or have a call placed to the police. Bad behavior makes for an unpleasant experience for others! Many estate sales are now using surveillance. 3. Do not speak disparagingly about the estate or its possessions. Family members may be at the sale and chances are they have already been through enough, with a recent death or illness of a loved one. 4. Never assume. Don't assume that because and item is missing a price tag or slightly damaged that it will be at a yard sale price. Always ask. If you happen to find an item that the liquidator or staff has not seen, give them a moment to look at it and make a decision if it is a family 'keeper' or can be sold. Find the decision maker and discuss your query with them. 5. Discounts: Each liquidator has a slightly different way of conducting their sale, and are under contract. Pointing out flaws and talking bad about the item to make it less valuable, will not work with most liquidators. They know the value, as well as any flaws. How you approach the liquidator is paramount. Be nice and kind. Consider saying, "I would like to have this item very much, but it is little more than I am able to spend. Is there room for negotiation?" A liquidator will be far more receptive to this approach verses, "this piece isn't worth anything. It has a stain here and coming unraveled there. I will GIVE you $50 for this $300 asking price." This response will only be met with, "Sorry, if it's really that bad, why would you even want it?" or "I cannot sell it that low." If the liquidator says these things, believe them. 6. It is not advisable to ask the same question repetitively. Asking "Will you take $10 for it?" ten times in ten minutes will only aggravate the liquidator. Some buyers think they can wear down the liquidator with this approach, but it will not work on a true professional. At some point, a no-nonsense estate sale professional will ask you to either buy it, or sell it to someone else. 7. Report to the liquidator if you see someone shoplifting. Easier said than done. You wouldn't want someone doing that at your mothers estate. 8. Indecisiveness to purchase or not. If you see an item and are thinking about buying it, DO NOT carry it around with you for an hour or two clinging onto it as though it were the Holy Grail, while trying to make a decision. If it's so special to you, buy it and lock it in your car. Hold on to it only long enough; let others the chance to buy it, if you don't want it. It's not fair to the estate, nor the liquidator, to miss out on the sale of an item because someone is not physically letting go of it. 9. Piles of Stuff: Do not accumulate a pile of items the size of a Beaver dam in the middle of an active estate sale. It is not courteous forcing the other buyers to go around it. Space is usually precious and your pile is a tripping hazard. Besides, other buyers, not aware that it is your pile, may start picking through it. It is the buyers responsibility to pay for that pile, safeguard the pile, pack that pile, and carry that pile to their car. Bring and open plastic sac so the staff can see inside it. 10. Waiting in line: Waiting in line is part of the estate sale experience. If you are angry because you went to another sale while waiting, or got up late and therefore find yourself at the end of the line, it is not the liquidators fault. Arrange to be read more

I feel like there should be a "0" star option... I attended a sale on 8/19/18, the items I wanted were not labeled and when I asked about them I had to go up and down stairs looking for the only person allowed to give a price on items. When getting ready to leave, the lady running this estate sale was rude, and talked down to my husband and I. When I followed her direction to set items on table she continued with her rude tone/behavior. Poor customer service, when I stood up for the horrible way I was treated I was asked to leave? Who loses out?-the home owner/person having the sale! I drove an hour for this sale and walked out purchasing NOTHING for how ignorant the help was, and how I was treated! I frequently go to Estate Sales and Auctions and will never attend one ran by this company again, I also will warn others of the negative atmosphere of sales ran by this company. read more

Their estate sale I went to was the most disorganized I've ever seen! Horribly set-up, incredibly long waits in line due to the very slow owner of the company being the only one with the authority to give a price on anything or check anyone out- and most things weren't priced. I waited in line for 20 minutes to have her accuse me of changing the price tag on an item as she said the price was incorrect. I still wanted to buy it but she wouldn't give me a price and told me I'd have to wait around until later when she could figure it out. Many other people waited forever just to be told she had to determine a price and didn't have time to do it then. Timesavers- more like timewasters! read more

After going to the sale in Elmhurst this weekend I will never go to another Timesavers sale again. This sale was poorly organized, the prices ridiculously high and the staff unprofessional. I have been going to estate sales for a long time and never once have I been to a sale that was as big of a disaster as this one. The amount of time people were kept waiting to get in was inexcusable. I have been to similar sales that were in small homes jam packed with stuff sure to draw a crowd but never once have I ever had to wait like I did at this one. If other estate sale companies can organize sales and keep them running smoothly then I don't understand why this company can't. Judging by other comments on here it seems like this is an ongoing issue the company should address. If Timesavers lacked the manpower to keep the sale running smoothly then perhaps they should either hire more staff or think long and hard about the jobs they take on. The prices they were asking were almost comical. People don't go to estate sales to pay retail for common or easily obtained items. It was clear the staff knew nothing about the items I was interested in purchasing and pulled prices out of thin air. Some basic research on the internet or even at local stores would have given them a good idea how to price things. Trying to explain this to the staff was futile and resulted in the staff being incredibly rude and unprofessional. I had cash in hand and was in buying mood but ended up only buying one small low priced item. The company and ultimately the family lost out on money because of the incompetent and inflexible staff. read more

Rude staff, overpriced merchandise, no flexibility on pricing, and get this: At this particular estate sale, prices for books were posted clearly on a sheet above the pile of books and magazines. The friend I was with decided to buy a few books, and took them to the person operating the checkout - and the entire sale. The woman, once she was done yakking on her cell phone, actually produced a price sticker, and wrote a price on the book. The price was five times that which was listed on the sign. My friend, astonished, asked the woman what she was doing. The woman said she reserved the right to price merchandise. My friend walked out. I have NEVER witnessed such rude, arrogant treatment. I will avoid this organization like the plague. They give estate sale operators a bad, bad name. read more

Just replying to the owner's reply. Really lady!!! Why waste your time replying to all the reviews? AS you can see all of the latest reviews are NEGATIVE! I repeat N-E-G-A-T-I-V-E! maybe you should look at your procedures and policies and make a few changes. Your reply to my review just made me laugh, when you commented on my degree of happiness I almost died laughing. Just for your info I hit 5 to 6 estate sales a week! I do not expect things for free, because I know they are there to make a profit for the client. I have had a few bad experiences, but nothing that would stop me from going to a companies future sales, well except for yours. I do tell people that in MY opinion your sales are unorganized and that you are rude, I stress that it is my opinion. Personally if I were you I would have just said that I was sorry you had such a bad experience and that I hope you would attend a future sale and have a better experience. That is what a professional would have said, instead of writing a long rambling reply to a review that EVERYONE can see. Wake up and smell the coffee! read more

This was one of the most disorganized sales I have ever been to. Not to mention the two women who were in charge were INCREDIBLY rude. The prices were so high, I'm not sure how they are going to make any money or get rid of the massive amounts of goods that were in the home. I would highly recommend anyone interested in using their services or attending one of their sales to reconsider. When arriving at the sale, there were a lot of people already waiting which was expected. What I was not expecting was a complete lack of organization. Not only did they "run out of numbers" to give to customers, they didn't even check people's numbers when they entered. I understand the house was packed with goods and only a certain amount of people could go in at a time, but they weren't even keeping track of how many people left or what number should enter next. After running out of numbers, they simply gave up... leaving a mass of angry customers. Thankfully a few nice customers tried to organize as much as they could. All in all, my time spent waiting to get into the sale was wasted because prices were SO high. I think this company needs to remember they are not running an antique mall. No bargaining at all? Overpriced merchandise? Unorganized staff? I feel really sorry for the family who trusted this company to run their estate. Timesavers = Timewasters. read more

Buyers Beware! You are dealing with two of the most uneducated estate conductors in the western suburbs. I purchased what I thought was an 8 x 10 framed collection of Riverview Park amusement park tickets. The frame was wrapped cellophane and was priced $30.00....I purchased it for 1/2 price since everything was 50% off. When I got it home, I unwrapped it and all it turned out to be just a Xerox print. I brought it back with the intention of retuning it and rather than ask for a refund, I was willing to apply the money to something else. I was immediately told NO! All sales are final.....I said you priced the item as authentic tickets not a print....they said too bad, you should have looked at them. They misrepresented the item proving they are scammers or don't know the business. They were both rude, ignorant, and totally unprofessional. I told them I will follow up with feedback and their reply was "I look forward to it". I am contacting Estate Sales.net, The city of Naperville, etc. This was the worst experience ever and their ERROR will cost them more than $15 read more

All the reviews were very helpful. I will never attend a Timesavers Estate Sale. I can't stand rude and arrogant people who never own up to the way they are. They always have an excuse and are always right. Most reviews were also for overpriced items. I read on their website they get paid on commission of the sale. This is why pricing is ridiculous. read more

Watch out for this lady. She doesn't price items until you bring them to her for pricing. Be advised to have her sign something with the price quoted as she will increase the price at checkout. Her employees are afraid to do anything without her approval. We were at a sale in late May in Aurora. Stay away from this business. read more

Deceitful and extremely rude. I find much irony in the fact they call themselves 'Timesavers'. They lie about the products they sell (they told people they're selling iPhone 4 for a ridiculous price when it was only an iPhone 3... can someone say 'due diligence'?) and gave my wife a shopping bag only to later accuse her of trying to steal the phone when she put it in the bag. A day following the purchase of a bookcase, they called and claimed that we damaged a wall in the basement. Of course this was based on their hard evidence that 1) the furniture was heavy, 2) we were careless and walked near cars before putting the bookcase on our own car (we actually walked across the lawn), 3) one of the people that was moving the bookcase happened to be a older gentleman, and 4) our family, in their words, "came to this country to take advantage of their [Americans'] good life". I've read about people like this before, but didn't know they existed outside of books about nineteenth century immigrant Scaremongering. Heed the other reviews and stay far, far, away - there are much better estate sales companies in the Chicago suburbs, all with more than one star. read more

I recently went to a sale by this company and was pleasantly surprised by the pricing of the merchandise and help that was provided. I had bought several pieces of furniture and they were very nice to help me get them to my car. I have been to other estate sales before and I know that it isn't the companies Problem to help me move the things that I buy. I normally have my husband with me but not this time. I would definitely go back to their sales. Good prices and pleasant help. I read the other reviews and don't know what the other people are talking about. They must not go to estate sales. They are different from garage sales just to let you know! read more

I have just attended a Timesavers Estate sale and I cannot believe how awesome it was!!! This company knows its stuff. Very knowledgeable, helpful and professional!!! Enjoyed thoroughly shopping with Timesavers!! I received some awesome deals. Not sure what the complaints are about, in earlier posts. Maybe those people should stick to garage sales!!! I can't wait for the next sale!! Woot woot!!! read more

I just attended a Timesavers sale and I can't believe how unprofessional this company is. After bringing my items to the checkout, the person running the sale informed me that the price of an item I selected could not be sold at 1/2 price, even though everything else was being sold at half off because it was the second day of the sale and this is standard operating procedure in the business,because the item was priced wrong ( in other words too cheap) by her inexperienced staff, her exact words, not mine. So how many other items were mispriced by this staff member and sold at the ticketed price without any discrepancy. If this item was so great, then why wasn't it purchased the first day of the sale, at full cost. Also, why does she allow inexperieced staffers to price goods, isn't any body supervising them!!! I questioned her about the pricing because in the retail market an item in a store has to be sold at the marked price regardless of the reason. She told me this was not a retail business and if I didn't want the item I could leave without it. This was only after several people checking out while I was had commented on what a good deal I had found and were interested in purchasing the item. She claimed she could'nt possibly sell me the item because she was looking out for the interests of her client and attempting to get them top dollar for all the items she sold. She made no mention of the fact that she gets a percentage of those sales so it is in her best interest to maximize the dollars. She then procedeeded to overcharge me for my other items and when I told her the math was wrong, she started to argue with me about the total cost of the goods and how she was correct because she obviously doesnt make mistakes. Very unprofessional and very unpleasant and since all the other reviews have the same to say about this company I think I am on the right track. Tonia L. must be an employee who submitted her review to bring up the average! read more

Horrible estate sale company. The most rude women I have ever seen. Also- they had not priced some items and refused to sell them even thorough the items were sitting out. Avoid their sales!!!! Have never seems such a poorly run sale- simply awful sale and awful people working!!!!! read more

I recently used Timesavers after I sold my home. I CANNOT recommend. They caused more work for me, including damage repair to a stairwell and a very long wait for payment, sold things they were told not to sell. read more

My husband and I go to many estate sales, but we are done going to any sales by Timesavers. The items are ridiculously overpriced and the people running them are extremely snippy, rude, and unorganized. As with another reviewer, I too have experienced getting a price quoted that was considerably higher than their posted sign. Even on the 1/2 price days it is possible to find many items at their sales that you could go to a store and buy brand new for less. The checkout process is horrendously slow, and be sure to check your change! I've been shorted and had to ask for the rest of the money I should have gotten back. Instead of apologizing for the error, I got a nasty attitude with the balance of what I was owed. We would give 0 stars if we were allowed to. read more

I went to an estate sale on Saturday hosted by Timesavers Estate Liquidators. Charlene is downright rude and nasty. She is clearly in the wrong profession. She yells rude comments as her customers are trying to shop and she does not have enough help. She treats you as if you were a bum coming off the street. All I can say is she is totally unprofessional and appears to hate the work she is doing. (You can also see this behavior by her rude responses to others on Yelp.) There is no way I would first of all let her in my home as she clearly has no interest or respect for the homeowners estate. In my opinion her sales would be far more successful if she knew how to treat people, kept her comments to herself, had enough people to properly run an estate sale and actually knew how to price. (Ridiculously high pricing) I have met some very nice people running estate sales but this is not the case with Timesavers and I would highly recommend you avoid their sales. Definitely not worth your time, money, or her verbal abuse. MZ read more

Stay away from Timesavers Estate Sales! My family finished working with them and believe they have cheated us out of several hundred dollars. Charlene (owner) has an attitude and has no problem lying to her customers. We were dissatisfied with her customer service and have yet to come to any resolution with her. They are NOT accredited with the better business bureau, either. They have had several complaints filed against them and are about to receive another from me. We caught Charlene lying about prices she sold items for (our relatives bought items at one price and she told us they sold for a lesser price so that we got shorted on the money). STAY AWAY from Charlene and Timesavers Estate Sales! read more

My family and I went to an estate sale Sat. October 4th hosted by Timesavers and were just blown away by the great deals we found. We also can't express enough how helpful and accommodating Donna was. She was able to meet us during her off hours so that we can pick up our merchandise. She went above and beyond to make sure we had a great experience and were able to get all our items. I recommend their estate sales and look forward to attending another. Thank you Donna for the great experience and we plan on going to more of Timesavers Estate Sales!! Zoey A. read more

I believe and agree with the other poster. This woman is plain angry. No wait, she's angry AND rude. Don't waste your money or time.

Not sure where my review went that I posted a few weeks ago.... It should not have been removed, but it will do to say that I had the same experience as Sharon M. The exact same. I would give this business zero stars if I could. read more

In all my years of attending estate sales, I have NEVER come across one as overpriced as this one; the staff was extremely rude and refused to accept any offers on the final day of the sale. It's no wonder they had so much left in the home. The sale was also messy and disorganized......items were priced with torn off pieces of blue painters tape. Seriously, it looked more like a garage sale than an estate sale. Will never again attend another sale run by Timesavers. I would give them zero stars, but don't have that option! read more

Timesavers? More like Timewasters! This was insane and a total waste of mine and many others day! It started with a "watched list" that was rigged... I have seen this "favorite" of timesavers start lists before and put all of his pals names on it, so no matter what time you arrive, your going to be way down at the bottom. Then, these "favorites" go in first with their yellow tubs marked "SOLD" and stay in the house for over an hour while everyone else is waiting outside. There was a huge commotion about it outside and everyone was beyond upset that this list was unfair! The leader of this team also runs estate sales and was inside this sale yelling at customers. So, not only were the staff of timesavers rude and crabby, but we also had to deal with this putz. Droves of people left and the staff said they did not care. (I am sure their clients would have loved knowing that!). Lots of fighting between staff and customers through the door! This sale had a lot of musical instruments and the staff had no idea about the pricing. The majority of the items were unpriced which I have seen before, but the cluelessness of the staff led to crazy overpricing on the items that many people had to "dig" for. This was the estate of a person who fixed these instruments and many of them had identification inside as to who owned them! There was no mention as to why these instruments had not been returned to their rightful owners? I feel for the people that hired this company and the potential customers who waited outside in vain for hours on end. I have been going to estate sales for many, many years and this was inexcusable. This is an ongoing problem with this company and one I would avoid in the future as a customer or a client! read more