If I could rate zero stars I would. I did not originally contract Timmons & Carroll Roofing, but I purchased a home where they installed a new roof in 2020. Just four months after moving in, I started noticing leaks around the nails going through the roof deck--an issue that should not be happening on a 4.5-year-old roof. Fortunately, the previous homeowner informed me that the roof came with a 10-year, one-time, non-prorated transferable warranty on both materials and labor, which is also publicly advertised on their website. Thinking this would be a straightforward warranty claim, I called Timmons & Carroll Roofing and spoke with Amber on a Wednesday. She assured me that a crew would come out Friday at 7 AM to inspect and address the issue. So, I took off work to be available--only for no one to show up and no call to reschedule. At 8:30 AM, after hearing nothing, I called again. Amber said she was trying to get ahold of the crew, but no updates were provided. I then requested a call from the owner, which is when I was contacted by John, the new owner of the company. His attitude was completely unprofessional and dismissive. He told me outright that he's not responsible for honoring warranties issued before he took over the business--which is absolutely false. When you buy a business, you inherit both its assets and its obligations, including warranties. When I pointed out that their own website still advertises this warranty, he dismissed it and reluctantly said he'd send someone later that day. Shockingly, no one ever showed up, and my calls have since been ignored. At this point, it's not just about the roof--it's about principle and integrity. If this is how they handle warranty claims, I strongly caution anyone considering hiring them. Expect broken promises, poor workmanship, and zero accountability. If you've had a similar experience, I highly recommend filing complaints with the county, attorney general's office, and the Federal Trade Commission for false advertising and failure to honor written agreements. Avoid this company at all costs. read more

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This is to respond to owners response for a review I made 7 months ago. Made an appointment with him and he was a no show with no courtesy call to let me know he wasn't coming. This was after me calling him twice to get a time and him giving me a 3:00 pm time only too not show. When I first scheduled with him he said he couldn't give me a specific time. I wasted a full day. He made the comment this was a last minute appointment and that it rained all day. Absolutely was not a last minute appointment. Appointment was made at least a week earlier. Also, I do not remember any rain that Friday. He stated he was glad we did not meet! Well I second that motion...His lack of professionalism lost him a job. After reading his response I am glad he was a no show. Also, his comment about my reviews is false. If he would have really taken the time to look at my other reviews on several sites, he would have seen many good reviews with only a few deserving lower reviews. He said he should have called to let me know he wasn't coming. Totally agree...7 months later he still has never called to apologize or reschedule. I do wish him well thought. I understand he does good work. Hopefully my issue in a one time deal and he has great success with his business. His comments make me believe he has me mixed up with another customer. read more

I was referred by a previous customer of Timmons And Carroll Roofing. They had the most reasonable price out of five different companies. They finish the job in a timely manner, They clean as they go and even came back for a second clean to rerun the magnet to insure they got all the nails from the tear off. The crew was very respectful. They did a great job. I am very pleased and would most definitely recommend Timmons and Carroll Roofing. read more