Once you get past the front desk everything is great. But I swear to all things good they are the…read moreworst. Zero respect for personal space. Talking openly about patients. Making fun of patients who struggle with their kiosk check in system. Like I said the Dr are great but the front desk help is miserable

This was my first visit here, as I was trying to find an ophthalmologist closer to my home. I…read morewaited 25' past my appointment time to be called, & the resultant examination by the optician (I presumed) seemed cursory at best. After waiting another 10' or so, the ophthalmologist arrived and her examination couldn't have taken 5 minutes- she was trying to get out of that room like it was filling with poison gas or something. Very hurried, & not the level of care I have come to expect as normal. Also my last visit here...

I saw Dr. Riddle with my companion and he was very thorough and spent as much time as we needed…read moreanswering any questions. Recommend to anyone!!

They call it the Medical Eye center in ads but when you go there they emphasis eye "clinic". Nashua…read moreis a new location and I can understand growing pains but that tiny office is staffed with some unhappy people so if you go there make sure you keep smiling when, after be dilated immediately, you sit or possible stand in a crowded waiting room with no masks, for an hour. The money is in procedures so once you are stable you will be scheduled to meet their needs not yours.

Terrible communication when it comes to billing people. I've had contacts for the last 20yrs of my…read morelife, I've always gone in for an annual checkup every year so I can get contact lenses and my insurance always covers the visit. I ended up getting a bill in the mail weeks after my visit because I am a diabetic. I've never heard of such a thing. An extra $73! This is my second year with focused eye care and the first visit I never got that bill. I called and they said they had to charge me extra because it's "medical" and they waved the first year for me. I have literally never heard of that ever. They did literally nothing, it was a regular checkup. It's not like they did anything special because I'm a diabetic. So, don't go here if you are a diabetic, they'll charge you. Or atleast don't tell them ANY of your medical background when they ask because they'll hold it against you. So bizarre. My husband made an appointment for his annual checkup at this place before I got this bill in the mail...I made him cancel and go somewhere else. Terrible!

Be very careful with this group. Once upon a time they placed a priority on quality patient care,…read morebut now the focus is simply revenue. They will manufacture reasons and excuses to bill your Medical Insurance provider rather than your Vision Insurance provider. If I'm being billed a Medical fee, then I had better be treated by an Ophthalmologist rather than merely an Optometrist. Most disconcerting is the fact that when I consulted with an MD concerning the diagnosis made by Focused Eye Care, I was informed that I did NOT have that condition, nor any condition which would warrant billing a Medical fee instead of a Vision fee.

I decided to buy my Rayban eyeglasses at Lumen eye care back when it was called Illumineyes. Rather…read morethan buy them from a discount box store or chain store I paid a premium price thinking quality and customer service. I had to bring them back for an adjustment because the arm hinges became bent and they were adjusted. Earlier this year or late last year before they moved to their new location and changed their name, the hinges to the arms became misalign/bent again and they adjusted them a second time. This week I went to their new location and now called Lumen Eye Care because for a third time needed to be readjusted because again the hinges were bent/misaligned. This time when I checked in at the front desk and verified I bought these glasses there, a male person I think it was one of the doctors said I will help you. He asked what was the problem and I explained the issue and gave him the glasses. He took them out back and I was thinking like the previous visits he was adjusting them. Instead he was verifying I purchased them at the old location and name, when I bought them and knew I was backed at least once with this issue. He told me there was nothing he could do and it was a known issue with these Rayban glasses they don't even sell this particular frames anymore. So what changed from the last two times I been there.? They changed locations and name. If it was a known issue why didn't he tell me rather than fix them like the other two times? Didn't want to deal with products purchased at the old location and old name? I don't know the answer. I do know I will be getting a new prescription this summer and I do know I won't be buying them from Lumen Eye Care.

Went here to do eye exam for my mom... everything went well, and it's a nice eye exam. And they…read moreemail the prescription upon request. I'll recommend this practice.