I am very surprised this nail salon has five stars. I went there for the first time on 6-2-23 based…read moreon the good reviews here. I was disappointed.
The salon has a large parking lot and is conveniently located. My first impression was how ugly the weeds were out front.
Reviewers said that Kathy gave good pedicures and when I called, I spoke to her. I booked my spa pedi and gel mani with Kathy. That's why I made appointments ahead of time. I walked in, and another woman, Tracy came over to me. I didn't know it wasn't Kathy until after I sat down. Kathy was giving someone a manicure. Why did she double book herself and take a client who would overlap into my appointment? I think it's because it's a lower end, walk-in salon and they take turns with customers. It was annoying, so not off to a good start.
There was peaceful music playing and no TVs on so that was relaxing. I was the only person there at 1:00 on a Friday afternoon. The employees kept getting texts and phone calls and answering their phones though. That should not be allowed. Put your phone on silent and if it's an emergency, take the call in the back. I put my feet in the bowl to soak and the water was too hot so they adjusted it. The bowl looked clean. The pedi chair looked new and had the back massage function. Tracy proceeded with my spa pedicure which consisted of trimming and filing my toenails, trimming my cuticles, rubbing various creams, exfoliants, and lotions on my legs and feet. I didn't like that the exfoliating bar, brush, and other things she used on my feet, were rinsed off, then presumably used on the next person, which meant she had used them on someone else before me. Disgusting! I wonder how they clean the nail clippers? I didn't see an autoclave to disinfect them. That's unsanitary. She took her time going through the steps. Every application of cream, exfoliant, etc. came in a small plastic pouch so the right amount was used. She also used hot stones to rub my legs. Tracy was very meticulous about trimming my nails and adjusted the length when some were too long. The polish application was great. They looked very pretty. My big complaint was that even though she took her time, it wasn't as relaxing as it should have been, because she didn't rub my feet nearly hard enough and only for about two minutes. There was no luxurious foot massage, and that was the reason I got a spa pedi. She kept rubbing my lower shins. That was weird and a waste of time. I wanted a foot rub! Overall, the pedi looked pretty, but the relaxing foot massage I wanted, never happened, so I was disappointed.
With the gel manicure, she filed my nails, trimmed my cuticles, went through several applications of polish, and drying, and rubbed my hands a little bit. I didn't know what to expect, since I had never had one before. My nails were filed unevenly and the nail "fuzz" was not all removed from the tips. I asked her to adjust a few nails and used my own file on the tops to get rid of the fuzz. The nail polish seemed clumpy. It went on streaky and uneven. I was not happy with my nails. Today is Tuesday, so four days later, and it's already chipping. The gel seemed to make my nails softer, not harder, so that's odd. The manicure chairs were all beat up and ripped and the nail stations had a lot of wear and tear too.
The bathroom was not dirty but it could have been cleaner around the sink area and the floor. I paid and Kathy apologized that I didn't get her to do my pedi and mani but there was no explanation as to why. She was very nice though.
I paid $55 for the spa pedi and $28 for the gel mani. The pedicure was disappointing because the foot massage lasted about two minutes, if that. Kathy supposedly gives a good foot massage which is why I booked with her. I'll never know though, since I didn't get her. The manicure was disappointing because it looked bad and didn't last. The atmosphere was disappointing because the employees kept taking phone calls and getting texts, some of the equipment was beat up, and overall the salon could have been cleaner.
During my mani, three women came in to get pedis. Two were at the pedi stations and one was waiting by the window. They proceeded to have a loud conversation about their jobs and the people who work there. Every other word was like from all of them. The like, worst offender was, like, a 44 year-old, like, heavy-set, woman, who was sitting by the window, who was, like, so loud and like, annoying, I wanted to scream! It was excruciating to listen to them. That's what you get at lower end, walk-in nail salons.
I would not return to this salon. I would rather pay more money to go to a higher-end salon that's cleaner, newer, prettier, and does a proper massage with the spa pedicure, an overall better manicure that lasts, and where the employee that I booked my appointment with is who I get. I do not recommend this salon.
