I had a excellent experience here. I came in with a cracked wheel and I was able to get it back…read morerepaired the same day at an affordable price! The service here is fast, efficiently and the staff really know what they are doing. It's not easy to find a shop you can trust but this is one of them! Highly recommend

I have a Tesla model 3 and went around to 3 different tire shops to try and get a plug on a single…read moretire, they helped me as soon as I pulled in. The service was quick and the customer service is great they take care of you so well. I'll not go anywhere else!

I usually go to the Chico location but happened to be in Yuba City and needed a rotation--most…read moreincompetent staff and assistant manager, who lets people he knows cut the lines while others have been waiting for near hours for a simple rotation. I waited at least 25 minutes to even speak to someone because the manager couldn't bother to get off the phone with a buddy. Extremely time consuming and unprofessional! Look elsewhere.

These guys were great. Friendly, efficient and quick. A+ and thank you, James…read more I took both my Audi sports car and my truck in for tire rotations. They took both vehicles in at the appointment times and both vehicles were returned to me within the estimated times. It was very nice doing business with them.

I just want to share a huge thank-you to Queen Penny Tires. I got a flat and was stuck on the side…read moreof the road, and one of their employees stopped to help me and put my spare tire on. That kind of kindness and willingness to help someone in a tough spot really stood out. I'm incredibly grateful--thank you for going above and beyond! I highly recommend them as they must be good people.

Fast service and they had the tires I needed. The price was great! Thank you! My Tire Pressure…read morelight started flashing on 1/13/26, a day after I bought tires. I brought my car back and the mechanics found that my tire pressure sensors were bad. They offered me an amazing price to get this fixed. I spent like 4plus hours at the shop because my car had to be test driven to make sure everything was working correctly. Overall, I'm satisfied with the dedication and time that was taken to get my car back to normal. Thanks to everyone at Queen Penny. I definitely will come back should I have any more problems.

I highly recommend this shop to all my friends and family, and I send people their way whenever…read moresomeone asks for a good tire shop. The team is friendly, professional, and trustworthy. I'd especially ask for Cooper. He's extremely knowledgeable about tires, and I hope he gets promoted! They carry a wide selection of tires and can order anything they don't have in stock. The technician who worked on my car had my tires done in no time. Tip: try to arrive around 8 a.m., since it can get busy. Totally worth the trip!

Very quick service! I went there with in the past week or two and picked up 4 New Good Year tires…read moreand had them balanced and installed in about 45 minutes, I thought that was pretty quick! Thank you Neil and crew!

I had a very disappointing experience with the owner of Romero's Tire Shop…read more My 2022 Toyota Tacoma was recently rear-ended and declared a total loss. It had brand-new tires with only 470 miles on them, and my insurance adjuster recommended swapping them with inexpensive used tires before surrendering the truck. Several larger tire retailers told me they often sell their used tires to Romero's, so I called and later visited the shop for help. During my phone call, I explained that my truck was not drivable and asked if he sells any used tires and whether it would be better to buy just used tires or tires with wheels since my car is non-operational. Instead of answering my question, the owner replied, "What do you want, man?" Feeling that we weren't communicating well, I decided to visit the shop in person. When I arrived, the owner immediately said, "Oh, so you're the guy that called me." As I tried to explain what I needed, he became increasingly dismissive. When I wasn't certain of one part of the tire size, I asked if we could look it up on his computer. He responded, "You need to do more research before you come ask me," followed by, "If I search your car on my computer, it's not going to come up the same." Feeling frustrated, I told him I need tires in 265/65/16. He immediately said he didn't have those tires without even checking or recommending something else. I came to the shop seeking advice from a tire professional because my situation was unusual. Instead of receiving helpful customer service, I was treated with impatience and condescension. I wasn't expecting special treatment--just basic courtesy and a willingness to help. Unfortunately, based on the way I was treated, I cannot recommend this business.

Super fast and honest. Only took 15-20 mins to get 4 new tires. Highly recommend this business to…read moreothers

Fast service, Friendly…read more Knowledgeable. Been other places, You don't get any of that anymore but here. This is the smog shop to go to.

These guy were very rude and condescending! Thankfully I found a cheaper smog shop down the street…read moreand passed with no issues.

Lastly done my tires, amazing service, excellent prices, he took care of my car, and did great job…read moreon alignment.

From the owner: Services ▪️Lifting/leveling Kits…read more▪️Lowering Kits ▪️Running Boards/Power steps ▪️Alignments ▪️Wheels ▪️Tires ▪️Breaks ▪️Suspension Work ▪️Powder Coating ▪️Lights Financing options available ▪️Snap finance ▪️ American first finance ▪️Acima

Quick Response to my automotive questions. Availability was…read moreflexible to my schedule. Service was explained and very quick.

I dropped in for a smog check. Nobody was available to do my service. The next week I called ahead…read moreto make sure the smog check could be done. I got an appointment for later that morning. They took me promptly and quickly did the smog check. The reason I am giving him four stars is because I had to return.

Well this is a rare 5 star rating. Basically it is because in the auto repair industry it is very…read moredifficult to find a company that can give you honest pricing with straight forward talk. Nas and Chevy do just that.. they take care of you and are honest and fair.. we have replaced engines and transmissions, from brakes to tires they take care of you.. we have been though a lot together but in the end it is summed up by the fact they are a group of people that will tell you what is the truth and be fair with what the cost are.. it is rare and I almost don't want to post this because they are so great more people will come to the business.. but they are such great people how can I not tell more people.. come here if you need some work done on your vehicle.

Very disappointing experience, mainly because of the lack of communication and how my vehicle was…read morereturned. I dropped my car off Thursday because I had arranged my schedule around picking it up Friday. I was later told it would need to stay until Monday because of an emergency, which I understood. However, I did not receive a call or message letting me know when the diagnostic was completed. I called Monday and was told that the diagnostic was done. During that conversation, I was given financing options, which I understood to be options in case I decided I wanted to move forward with repairing the issues found during the diagnostic. At no point was I told that I needed to specifically notify them that I was coming to pick up my vehicle. I therefore assumed that if the diagnostic was completed, my vehicle was ready for me to pick up. I arranged a ride to avoid having to pay for a tow because I needed my car back. When I arrived, however, my vehicle was returned to me partially disassembled, with interior panels and components left removed, as shown in the photos. When I questioned why my car had not been put back together, I was made to feel as though this was somehow my fault because I hadn't communicated that I was picking it up. What makes this even more frustrating is that I was later told that putting everything back together would only take 15-20 minutes. If it only required 15-20 minutes, I don't understand why the vehicle wasn't put back together before I arrived to pick it up in the first place. I was also told that my "lack of communication" was the problem, despite the fact that I was never contacted to tell me the diagnostic was completed or that I needed to arrange a pickup time. I was the one who had to call to find out what was happening with my vehicle. I was understandably frustrated after having my car for several days, arranging my schedule around getting it back, and then showing up to find it in this condition. Instead of simply addressing my concerns, I also did not appreciate being told that my personal problems were somehow deflecting onto this situation when my frustration was specifically about my vehicle and how the situation was handled. I understand that emergencies happen and that delays happen. My frustration comes from the lack of clear communication and then being blamed for something I was never told I needed to communicate. If a customer is expected to schedule a specific pickup time, that needs to be clearly communicated. And if a vehicle is being returned to the customer, it should be returned properly reassembled especially when the shop says putting it back together only takes 15-20 minutes. Overall, this was a frustrating experience and I would not return based on how this situation was handled. To be fair, I am not leaving this review because I believe they do bad mechanical work. I have not actually had any repairs done by this shop, so I cannot speak to the quality of their repair work My issue with this experience is specifically the communication, handling of my vehicle, and customer service

Love this location. Haley is awesome and so knowledgeable. Always friendly and upfront with cost…read moreand time.

Les Les Schwab corporate reached out by responding to my original review suggesting I reach out to…read morethe management of that location unfortunately, as of today, I have still not been able to get in touch with any leadership or management from that location unfortunately, just this just reinforces my opinion that they do not care about their customers, but it's only selling tires and moving on. I still have a hard time getting over the fact that despite having all of the paperwork for the warranty and servicing my tires and purchasing them from Les Schwab, they still refuse to even attempt to warranty them out, but required I pay cash for a new set. I strongly recommend big O tires or even Walmart in Yuba City for better customer service. Big O even confirmed they will repair flats for free even if you did not buy tires from them. When I called to Les Schwab Yuba City, their response was " it is covered in our tire warranty when you purchase from us." I didn't get a clear answer so I don't know if you showed up with a nail in a tire if they'd fix it for free or not but big O was clear and honest about the fact they do offer free flat repair in hopes that