Having purchased tires from another Kauffman store, I often use them for oil changes to get the…read morefree tire rotation. Having relocated, I was overdue for service, so I made a same-day appointment for a weekday afternoon. I arrived and was checked in promptly. After about 20+ minutes, they called me back to the counter to advise that I needed an alignment. The price wasn't outrageous and given the amount of driving I'd done (since any prior alignment), I agreed. Other customers came in and a trend developed. They seemed to be pushing alignments to almost everyone. It got so prevalent that another customer who was waiting walked back up to challenge them about it and whether he actually needed one. Again, I didn't feel like I was necessarily being taken advantage of, but it was increasingly suspect given the % of recommendations. OTOH, the truck's performance seemed better after the service. Their WiFi in the waiting area was fairly low-bandwidth, but I was able to get by with it. I wouldn't want to depend on it for many hours though (I had to wait about 90 minutes). For my next service appointment, I will probably shop around more and try out either a different Kauffman outlet or some independent garage for comparison.

I purchased some tires from the locations on highway 54 in Peachtree City, GA and they stripped…read morethe lug bolts on the right front and rear wheels. A few months later I took my car to the dealership to get my car serviced. I asked my advisor to perform a tire rotation. This is when they discovered my lug bolts on the right side of my car were damaged. I spoke with the store manager and upper management at Mavis and they reused to address this issue. Brian King has not address this issue of the technician damaging my auto. If I could give them a score of ZERO I would. I was a repeat for 9 years(NTB). I would not recommend Mavis under no circumstances.

On my first visit they didn't replace the filter with my oil change. I decided to go back and try…read moreagain. I had a 12:00 appointment, when I showed up at 11:50 I was told that I would have to wait an hour and a half. I won't be back.

I have a unique sized tire and I called everywhere looking for one. Antonio went above and beyond…read moreto go in the back and look for it. He found one and had us in and out in less than an hour. We are so thankful we were able to continue our vacation without more than a small stop. I cannot say enough about Antonio's customer service. Will definitely recommend Pep Boys to anyone in the area.

No nonsense service at a great price. I got a set of new Michelin tires and alignment, which was…read moreinstalled/aligned perfectly. When I accidentally got a nail in one of the tires a few weeks later, they took care of it quickly. Great company, nice staff.

Been taking my Tundra and my Wife's Miata here for years. Always satisfied with price and service…read moreand no reason to look elsewhere. Saves me a ton of time and aggravation, but go in the mornings because I go in the afternoon and I don't want to wait. Thanks.

If Negative Stars were an option...buckle up for this parade of horribles...this is my synopsis of…read moremy 5-page Word document of notes from this "experience". I brought my vehicle to this Mavis location on March 28 for four new tires. Less than half a mile after leaving the store, my entire wheel came off the vehicle while turning into traffic. There were no warning signs, and no lug nuts were found at the scene. Police were called, and the vehicle had to be towed back. While I was initially assured that Mavis would cover all damages and provide a rental car, the process that followed was extremely mismanaged and frustrating. I did have an assigned point of contact at the regional level (after they abruptly fired the store manager who was the only helpful person during this process); however, this did not lead to resolution. My contact, Marcus King, repeatedly provided inaccurate information, failed to follow through on commitments, and misrepresented the status of repairs and coordination efforts. While I generally knew where my vehicle was physically located during the process, no one -- at any level -- could clearly explain what work had actually been completed, what was still pending, or provide proper, itemized documentation of repairs. Additional issues included: Significant delays in rental car approval and coordination Rental payments being stopped without notice, resulting in charges to my personal card and the lack of ability to return said rental car for two days after dropping it off at Mavis, incurring further charges. My vehicle being moved between repair facilities without clear communication Inconsistent and, at times, contradictory information from staff Lack of any itemized or legible documentation for completed repairs until I demanded it and they made up some on a computer After nearly a month, I was told my vehicle was ready to be picked up at another location (Sharpsburg/Newnan) per my request. Within minutes of driving it, I experienced a loud metal grinding noise. The issue -- a bent back plate -- was identified almost immediately, indicating the car had not been properly test-driven, despite assurances that it had been. Also, when I left, they assured me the rental would be returned, which it wasn't for over two days, causing charges to be put on my card. The most concerning issue is Mavis's customer service structure. Customers cannot speak with anyone at the corporate level; the highest level of contact available is regional management. When a situation involves failures at that level -- or is directly caused by it -- there is no meaningful escalation path. This creates a complete lack of accountability for serious issues, including those involving safety. Plainly, there is no customer service to be had for you and those who are in "charge" have no desire to help because they simply don't have to. I have never encountered a customer service model like this. In a case involving a major safety failure caused by improper installation, there should be transparency, clear communication, proper documentation, and access to decision-makers. Instead, I experienced the opposite at nearly every step. I ultimately received compensation almost a month after the incident, but only after significant effort, repeated follow-ups, and escalation attempts on my part and demanding to never speak with Marcus King again - another regional manager was finally able to get me some compensation for this horrible experience. This entire situation was not just frustrating -- it was preventable and revealed serious gaps in both operational and customer service practices. I'm sure some chatbot will come on here and say "Oh we're sorry, please call us at XXXX Ext. 2" and that will do absolutely nothing. I just pray everything was actually done, as they said it was.

Do not. Under any circumstance go have anything done here. Nothing. They said they had fixed…read moremy brakes. I drive off and bring my car back a few months later and they said my previous new brake job wasn't in their computer system. So they did an inspection and said its all original parts. They flat out lied. Said the repair would be $2510. Dont lie. They are not a good shop. Another local shop repaired it under $800. Yep. Unethical is Mavis

I had a used engine installed took my car back three times less than a month after and everytime…read moreI'd bring it in they would add something wrong to car like rac o pinion tyrods etc three t I took it back cause steering wheel was cracked and car left me stranded they said charging system was fine less than three months later my car back in shop repalacing all those parts and I find out why I'm having add oil the engine they installed has leaky oil pan now and when I returned to shop three times they said charging system was fine instead I find at a shop that the connector to starter they also replaced at crossroads is broken I spent 7000 almost and had oil and plugs in my back seat they charged me for more and now I'm paying have oil pan gasket replaced and tyrods rac o pinion and brakes and rotors when they coulda just inspected the car when I brought it in said I needed all this I could have bought another car for less never trust these people they all about making the money and do crappy job while they in there and communication stinks....they made me feel like I did something wrong when I trusted them in first place to do a great job and they did not at all

I've come here a couple times now for service inspection as well as a recent tune up on Subaru. Got…read moreswindled into paying over 2k for said tune up. I've been told now by 3 different people who have said the new management at Crossroads is sketchy and dishonest. I only wish I had heard this prior to coming and giving them my money.

Brought my car here because it was overheating and the brakes had locked up... and this was close…read moreby once I got off the highway. Upon arrival I noticed on the big sign about the desk they work on brakes , master cylinders, brake hydraulic services... but the guy at the front desk refused to work on my car "because its a classic " his words... also " because it's hard to find parts .. if they put it on the rack and they have to order a part online they have a rack down for nothing for a week" so basically I'm not worth the time and it's too complicated for them because "if they can pick up the part from autozone or somewhere close by " Thanks for nothing .. what are they teaching mechanics these days?!? Computers do all the work these days these guys don't know a thing if they can't hook it up to a computer Had to call a tow truck to tow my car elsewhere since they couldn't touch my brakes

Our van started to develop apparent battery issues on a Tuesday evening prior to a long holiday…read moreweekend. On Wednesday, we called around to a few places to see whether we could get an appointment for service. One highly-rated place was backed up through the following week, so they were out. Kedron Tire said we could bring in the vehicle for same-day service. Another advantage they have is that it is within easy golf cart driving and we could even walk it one-way for drop off or pick up, if necessary. We dropped it off at lunchtime and asked for an oil change, tire rotation, and a battery check. They provided an estimate for a new battery in case it was needed. Around 3:30 p.m. they called to say that the vehicle was ready for pick-up. We stopped by just before 5 p.m. They confirmed that the battery was, in fact, almost dead and provided some diagnostic stats to justify the replacement. Pricing wasn't unreasonable. I appreciated the ease and promptness of the whole service experience here.

Will give it one star if I could. I paid for a diagnostic and told them what I needed…read more The came back and told me I needed something else.After I left,the check engine light came on with a code that corresponded with what I told them I asked for my money back and was treated rather rudely from someone in the complaint dept. and was blown off and basically told me to bad Stay away and use someone other than Meineke

I brought my Chrysler 300 into Meineke 1957, Peachtree City, GA for a simple job; replace oil…read moregasket cover. When I received the car back, my thermostat was damaged -- running hot on all selected cycles and there was all sorts of grinding, clicking and tapping noises coming from my dash. I paid $750 for this job and now my car appears to not even be road worthy. I returned to the shop to have these issues corrected and Meineke tried to stiff me for another $761. I refused to pay and pulled my car from service. Now my car is damaged and I'm out of $750 plus over $80 in transportation fees back and forth. This was the worse decision that I have ever made in my entire life.