Went today for loan and ms. Linda jones was very courteous and helpful with the process would…read morerecommend this place to others

Ms. Linda was AMAZING! Friendly service! & Ms. Linda was very knowledgeable about how the system…read moreworks! I can't wait to visit this location again! Thank you Ms. Linda!

Terrible customer service. I have paid my car loan every month. Three weeks prior the payment being…read moredue and paying basically double on the loan to pay it off early. I get a notice in the mail saying my payment is late. Excuse me! How the f is my payment late when I basically pay double every month and have been paying it three weeks before it's due. Plus I am paid up almost 2.5 yrs on the loan. If your people actually looked at the date the loan was taken out, the amount left on it, and when the loan matures they would see I am not behind on payments. I only owe $2k and the loan is not due to mature/be paid off for another 2.5 yrs. Your math ain't nothing! So it's my fault you applied the last five payments incorrectly. BS. I made you back them out to fix them, remove the additional interest, remove the late fee. Because of this I paid the loan off right that moment. This better not have affected my perfect credit as NO ONE I MEAN NO ONE F's with my credit. Trust me I will be checking and if it has you will fix it after your third ass chewing. I have been through hell and back, lived through hard times, sacrificed to make sure my bills have always been paid on time before I ate to keep my credit good. I can get a loan anywhere if I need one! I do not recommend this credit union at all. I have had now three terrible interactions there. I'd give a negative ten instead of a one star if I could!

Terrible service. Ridiculous I can't put storage on my 17 Impala that I do not drive in the winter…read more I have and can prove I have a Chevy Equinox that I drive in the winter. I don't want salt and snow on my Impala because I want to keep it nice. The insurance department says it's an ineligible vehicle to put storage insurance on. Why should I pay for all the insurance on my vehicle when I don't drive it for three months in the winter. Flipping stupid. Guess I will just pay it off when I get my bonus and say F U Trustone. You'll make less money off of me. I will never do business with you again nor will I ever recommend you to anyone.

The prior reviewer's comments I think are unfair and unrepresentative. When Southport merged with…read moreFirst American, I was worried that my relationship would change. But it did not. My new bankers treated me just as before. Maybe there were new procedures but my dealings continue to be fair and helpful, just as in the past. If anything, First American has helped me in ways that Southport Bank could not, especially by reason of its presence throughout the Chicago area.

Avoid this Stone Age bank at all cost. They purchased my auto loan and have no idea how to service…read moreit. 1) can not make auto payments on their app 2) can not make auto payments online unless you have an account with them 3) when taking payments over the phone they charge them as "cash advances" on your credit card. Which results in fees from credit card company. 4) snail mail to set up reoccurring payments had its own issues 5) did not receive emails back regarding reoccurring payments 6) They were unable to contact Geico to confirm I have full coverage (no idea why) Please don't purchase loans you don't have the capacity or trained staff to service.

A great bank but a terrible branch. Shortly after my wife and I were married, we came to this…read morebranch to open our joint account. Although we had all paperwork detailing her name change and our new address, they would not open the account because her physical social security card and new driver's license were not in hand. We had the government-issued temporary documents, but we're still turned away. Since then, they've put in a "business deposit only" lane that not only takes priority, but even when the bank is empty the teller will make you back up and use another lane if you happen to pull into the poorly marked stage. There is another branch about a mile up the road. I suggest you use it if you're a US Bank customer. Much more friendly and helpful staff.

If I could give a negative star I would. These people are crooks. The Branch MGT Jamie and the…read moreAssist MGT Stacie, issued and activated a debit card to a person who isn't on my account, not only that bank transactions and other information was given. They have not taken responsibility for the Banking error and Jamie lied like an investigation was taken place instead she has been dodging my phone calls. If you want your information protected go to another bank.