We are renting four frame tents for various events this summer at our club. Alli is very helpful…read morewith making arrangements and following up with a delivery time estimate. The drivers call when they are about 30 minutes out. The drivers/installers have been polite and helpful in positioning the tents. The tents are clean and sturdy. We are very satisfied and would recommend this business.

I have worked with Flower City Rentals for 4 years. This year we had the worst customer service…read moreever and because of it will no longer be using this company. We rented a blow up slide as always from them and had no communication the week of about when they we would be dropping off or to confirm the order. I called them the day of and they acted annoyed that I was calling to see what time they would be coming. When they finally arrived they set the slide up backwards so the kids would be sliding into our fence. When I asked them to turn it around they did but were clearly upset about it. Since we rented a waterslide it needed to be hooked up to the hose. They had nothing but difficulties hooking up the hose and actually broke the piece that was to hook up. I saw the set up people all look at each other like "Oh Crap" they said they couldn't get it but kept insisting they had to go and then left. When my husband got home from work he confirmed the waterslide was not going to work with how they left it. I called the office which was closed, I then immediately emailed them letting them know we were having issues. My husband and neighbor were able to get something to work but not perfect as we now had a water shooting out of the connection but there was water on the slide. My husband and neighbor also had to move the deflated 18ft waterslide from side to side to get the trap underneath the waterslide because when the set up crew adjusted the slide they didn't fix the tarp which was no longer underneath at all. On Monday I received and email from the company insinuating I was lying, requesting pictures and said they would give me $50 since we were able to use the waterslide. When the same guys who set the waterslide up came back to pick it up one went to the bathroom in my neighbors yard (all of which was caught on ring camera). Even after all of this the company said too bad. Good Customer Service and appreciation for repeat clients goes along way. This company has neither and clearly doesn't care about anything but making money. They have now lost ours forever and don't suggest anyone rent from them.

We were hosting a celebration of my father's life and my niece called Nolan's two weeks prior to…read morethe event for information. At that time she was told she could call up until the day before the event to secure a tent. She called 2 days before and was told by the first person she spoke with she should have called two weeks earlier to secure a tent. This person told her that they only had smaller tents available and the tables and chairs we needed. 10 minutes later we called back to secure everything and were told their system was not updated and we could get the tent but not the tables. After another 3 calls and speaking with different people every time, it turned out they could only provide the chairs if we picked them up. We ordered from Hank Parker and were very happy with the results.

I would love to give them 5 stars. I really would. But let's get down to brass tacks here…read more Rental equipment - sturdy and easy to use. We rented a cotton candy machine and bean bag toss for our kids' birthday party. Machine came with instructions and was easy to put together and then take apart to clean. Easy enough. Communication - initially it was fine. Michele got back to me in a timely manner and was pleasant. Online at least. When I went in to pay i spoke with Deb. Less than personable. Additionally, the young lady who sits to the right nearest the door was a bit obnoxious to my husband and our neighbor who went with him for pick up. Now. Here's where it gets crazy. Upon my first visit in to pay, I was asked by Deb for my 'NY ID'. Let me explain. We are a military family. While we own a home here in Webster, for the time being, we maintain our home of record in Texas, meaning our driver licenses and car tags and taxes alllllll remain Texas based. Hey, here's something for you to remember Nolans..most military families do the same and do NOT change licenses with each PCS (that's a military orders move). That's a federal option we are allowed, and oh yea, covered by several acts and policies put in place just for military families. I explained such to Deb and was told oh that's too bad that is our policy soooooo maybe bring a friend or neighbor who has a NY license? Ok, one, no, not cool. I'm pretty sure legally you can't ask that. Two, my husband and myself have not only our Texas driver licenses, but ALSO FEDERAL military issued id's!!!! But of course this was not good enough and nobody in the front office would produce anything written to show this, NOR would they allow my husband to speak to the owner, this ' Bernee' guy. He was told to call him if he wanted, and was even hassled about that by the young ladies up front. Some eye rolls were also thrown about and some attitude was given towards my husband and our neighbor. That all is very inappropriate and not good customer service. Also........!!!!!!! Nowhere on the website OR quote OR contract is it stated ANYWHERE that the only for of id allowed is a NY state one. Nowhere, Nolans....are you following this?? So you're not only rude but you have an UNWRITTEN bs 'policy'. Folks, bottom line... Nolan's is very military unfriendly. Don't worry, we'll make sure to pass he word along to not only the fellow families who live work and spend money when we move here to Webster. But I have no problem passing along how incredibly crappy you are in your treatment of military members and families to the battalion planners and those who might seek out your services for large functions. Edit: Husband FINALLY spoke with the owner who was condescending and rude to him also. In his words, nobody reads the fine print anyhow. Wow, Bernee, you're kind of a jackass mental midget to talk about your customers like that! Or to be rude to a man who serves your country. Nobody gives two shits if you've been in business over 30 years, you have shitty business practices. Want your policies followed, put it in writing! Edit numero dos: I was privately messaged by the manager who gave me a bland excuse and requested i take down my review. A) I don't take back what I say...ever. And B) shame on you for being even asking. Here's the deal, folks. I'd have had zero issue UPFRONT if it had been an actual written and stated policy. Additionally, Nolan's needs to add in something for military families who do not and will not carry a NY license. I mean, a federally issued Id wasn't god enough. Reason given: welllllllll in the past we've had people damage or steal our rentals, and oh by the way most of those people didn't have a NY license, so yea, we're just gonna penalize anyone who doesn't have one...instead of altering their policy to account for a situation such as a military family. Sorry Nolan's, shoddy reasoning skills and I stand by my assessment. It's completely unfair to be assumed to be untrustworthy because of my state of licensing. Thanks but no thanks. Ps you also pissed our neighbor off as well..he does live here permanently and happens to be actively involved in local sports and events. Nice job. Also, I'm posting a photo of a message I received from yelp. When Nolan's did not get their way and have my review taken down (that's low, just saying...you can't silence a crappy review.) they reported my review. While my original was left up, I'm offended and disgusted that they would go to that length to quiet a bad review. Seriously Nolan's, you treat customers like crap, that customer will let their voice be heard.

What a wonderful experience from beginning to end. The set up was flawless and they were very…read morerespectful of my property and yard. They were on time and communication was great! Thank you so much for the excellent service. I will definitely refer customers to you and call on you for our next event.

Everything, it went nice and quick to put up and the Fun began,the kids enjoyed all that bouncing…read morearound, but was unhappy when it was time to let it go.

brought my daughter there and she loved the bounce house ! they were great! best part of the…read morefestival

Sarah and Tom were amazing and easy to plan with, we chose to use the "OG" photobooth rental with…read moretheir beautiful flower wall for our wedding! It was such a fun piece of entertainment for the night, and I have loved seeing our prints hanging in friends' and families' homes. The prints were high quality and very customizable, so we were able to make ours perfectly fit the green and gold theme of the day. Sarah kept an envelope with photos my husband and me were in to give us at the end of the night, so we didn't worry at all about keeping track of them. Very thoughtful team that brings a great energy to the day, I can't recommend them highly enough!

Sarah and her staff were amazing to work with. Sarah was so kind, thoughtful and genuine. All of…read moreour staff loved her. I felt like I had known her forever when I met her. We did the mirror, seating chart display and guest book. She was the 1st person we booked with, even before we had the vendor locked in! If you don't use them for your events, you are missing out. I can't say enough about how great she was to work with and even better to meet in person.

Rented speakers and dance floor lighting from Applied Audio for my wedding reception and was…read morethoroughly impressed. The equipment is easy to use and taped off with instructions and they have an on call phone number in the event of an issue on that occurs over the weekend when they are closed. I picked up my rentals on Friday and had them until Monday and the price was so reasonable! We saved a TON of money by not having a DJ and this was such a good solution. The entire process was very smooth and Krusty was great to work with. You get an equipment demonstration during pickup. We have no issues and everything looked and sounded great! I highly recommend!

Cold-called these guys based on a tip from a friend, and Krusty, Jon and Andy were great to work…read morewith. Gearing up for a wedding ceremony and reception to follow was a simple matter for the Applied crew. They turned around a quote quickly with a detailed equipment list, which helped me get approval from the wedding party for the quote and the set up. Gear was prepped on time for pickup at the shop (go walk around the shop, it's a cool place!) and Andy helpfully labelled the gear and gave me a quick walk-through to be sure we had everything. The equipment and cases made set-up and tear-down fast, efficient, kept wear and tear to minimum. The ceremony set up was a real positive for being outside on a windy day - no problem hearing every word in the back row. Wish I had another stage or music event planned, I'd work with this crew again before going anywhere else.

Awesome person very reasonable prices and I use his service every year the past 3 years for my 6…read moreyear old daughters bday. He's honest and very reliable. he really is the best to call for your next bounce house rental

Roc the Party provided a fantastic DJ and photobooth experience! Our DJ, Chris, was incredibly…read moretimely, organized, and made sure to check in throughout the night to ensure everything we requested and planned, happened according to plan! They even accommodated working with a live violinist at our request. The photo booth was a major hit and guests could print as many copies as they wanted! Overall, a really awesome experience and would highly recommend.

We had to take them to court to recoup funds they stole from us by not honoring our contract…read more Almost 1 year after the wedding and we are still entrenched in a legal battle. They're ignoring us and jerking us around. I would advise to avoid doing business with them.