I am the sole care giver for two medically fragile individuals: my brother who is a non ambulatory,…read moredisabled autistic adult and my father in home hospice who has stage 4 cancer. I am a 35 year old transgender woman navigating the damage and repairs after we had after a water pipe burst upstairs in our family home during early February. Up until today, the folks sent by Servpro have been solid, but this morning I was contacted by one of their subcontractors (Gregory Starling, from "Just One More LLC") who called and brought up their vote and politics for Donald Trump, unsolicited. He explicitly said he supports Trump, "for his business," which was shocking and disheartening: every one in my house is under attack by the Trump administration. From hospice care, to Medicaid funding, to my healthcare and legal rights to housing and employment. It's not a casual or welcome conversation to bring up Trump while we should be discussing material selections. I told Greg I did not think we could move forward with him because my family does not support politically fascist business; my grandfather fought in WW2 against the Nazi's and would turn in his grave. Then I got a call from the Project Manager, Justin. Justin explained Servpro's policies about not bringing up race, religion, politics, gender, etc. and we agreed that business (let alone delicate repair work in ones home) is not the place to discuss politics. He also told me there was no one else who could step in without adjusting the timeline, so I told him I wouldn't be 100% comfortable but that I can suck it up and work with Greg so long as he doesn't bring up politics again; the medical transport was already on the road coming to relocate my sick father during planned demolition tomorrow. My family is desperate and its been months of delays and I did not realize Greg would be the only option. So, I reconsidered and was willing to move forward after Justin reassured me there was a whole diverse team at Servpro... and it didn't seem right to blame the whole team for Greg's unsolicited political views. Then I got a phone call from the Servpro of Virginia Beach General Manager, Mr. Jason Cheracles. Mr. Cheracles was upset, if not offended himself, telling me at one point I am "what's wrong with this country" and informing me they would be "canceling the contract" and issuing a refund. I implored him to reconsider or reschedule, I even offered an apology for any offense and explanation that none of this would have happened if Greg didn't bring up politics and make it explicitly about his business. I understand that Greg's politics reflect on him, and if he so chooses, his business. That's his right, it is America after all. But I was shocked to see Servpro take the side of a subcontractor that violated their own policies against bringing up politics to homeowners. I was blamed and punished for Greg's violation of policy and trust, even after I was willing to set aside differences. Greg and Jason were the ones unwilling to reconcile difference or move forward. As shameful as it is: I begged. Jason told me there was no way to reschedule or work with anyone else either; that Servpro had other subcontractors but that he knew none of them would want to work with me. If you have an emergency, do not hesitate to call Servpro as they are a vital service. They employ A LOT of people, many great folks. Justin, for example. But when it comes to repair work and their subcontractors: beware. If they bring up their politics to homeowners and the homeowner bulks... this Servpro will not apologize, try to find a solution, or work with you... they will blame the homeowner and leave them with a broken house and the yellow pages. Even if the homeowner is disabled on their deathbed. I probably shouldn't have taken issue only to be willing to work it out afterwards, but I shouldn't have had to deal with politics *at all* and I am desperate to get our home put back together. Mr. Cheracles and Greg do not care about that desperate need. So, we will find another contractor.

We had a small toilet tank leak in a 2nd floor bathroom that went unnoticed in our home for some…read moretime that is until it started showing on the ceiling below in our foyer. ServPro was recommended by our insurance company but after I reached out to this specific location I was told they weren't even listed in my insurance's list of company profiles and they had wanted us to use a different ServPro. With that being said let's get into the the nitty gritty of why I am giving them a 1 - Star review: 1) ServPro set an appointment time and date and the evening before I received a voicemail stating they would have to reschedule it because they were understaffed; so to clarify they selected the date and time not the customer and yet they still had to change it. 2) I was told I would receive a call 20-30 minutes prior to their arrival. I did not receive that call, in fact the technicians showed up in front of my and then sat in their work truck for 10-15 minutes eating their breakfast and talking to each other, keep in mind I had my front door open and they could clearly see I was standing there waiting to greet/receive them, still didn't get them moving. One of the technicians was very professional, I assume he was the lead, the other looked less than thrilled to be working. 3) Techs did not wear or offer to wear any sort of mask/face covering while in my home, nor did they even attempt to social distance from me, as I was filling out paperwork one technician was literally hovering over me. 4)Techs did not wear any sort of shoe/boot covering or put down any sort of floor protector. They repeatedly walked inside and outside and the ground was wet so they tracked in wetness which I could overlook until they sprayed my subfloor with some sort of antimicrobial agent and I personally witnessed them walk through it and then walk all over the carpet right beside our baby's nursery. No big deal I'm sure it's "super safe" for a baby to possibly ingest. 5) They did not perform a very thorough vacuum of their work area upon completion of the job. Part of their job was breaking up and removing tile; well by not vacuuming well there were numerous sharp shards left on the floor for my family to step on and the baby to crawl on. 6) One of the craziest negative things that occurred was the technicians did not plug the open/exposed toilet flange and they had fans and dehumidifiers running in my home which created a vacuum and as you can guess pulled a lot of sewer gas into my home, again I'm sure that's great for a baby or humans to be breathing in, in general. They did however leave a couple disposable nitrile gloves in there for me. Called Project Manager (PM) to verify if this was standard practice and was told it was not but he did not seem overly concerned, he did however offer to send a crew out to plug the hole, I just opted to perform this "arduous" task myself. 7) Initial interactions with the assigned PM was decent enough but when calling him on his business associated phone number he would answer it with a "yeah". He did this to me and my wife; we had to be the ones to verify that we were in fact talking to the correct person and even then it was a painful phone call. What professional answers their business line "yeah"? 8) I was told by the Techs that the PM would follow up with me the evening they finished to discuss the next steps and the fact they believed the leaking water had spread under our tub. PM never called me as I was told he would and when asked about what his technicians said about the water under the tub he told my wife they don't typically remove tubs and he has no way to get under the tub to check the moisture....wait but that's why you were in my home to begin with!! 9) I was told by the technicians I would be provided hard copies of all documents I signed....still have no copies. 10) I was given a Customer Satisfaction Survey to complete...and by complete I mean right then with the technicians standing over me. How about a link to a third party company site to perform the survey instead of being pressured into it. 11) lastly, I was sent a DocuSign document that I attest to the fact this company dried my home correctly...well how do I know they dried it correctly, A) that's what they do for a living not me and B) if they did NOT remove the tub how can anyone be sure it's dry under it and along the three walls the tubs is enclosed by?

I needed a local company to deep clean my 3 story house that I just closed on, from top to bottom…read more It had not been cleaned, in what looked like a couple of years. I live out of town & they were very responsive, accommodating & kept giving me updates along the way and texting me pictures of all the work they did. I had all walls wiped down, baseboards, appliances, cabinets, dusting, vacuuming. Highly recommend.

Felicia and Renee were amazing. They did an amazing job couldn't have asked for anything better…read more They helped us out last min when we needed to show our condo. The professionalism is above board. Excellent service, great job ladies.

The two young men that came to remove branches and debris from my patio were very professional and…read moredid an excellent job. I will definitely call for my next project.

This company does everything right! From start to finish they did not miss a beat. Trevor is so…read morevery kind and accommodating. He provided proof of insurance up front which was important to me. He also let me know the names of the gentleman who would be showing up at my house. Text confirmation was also sent. Paul and Aaron did the junk removal for me and they were fabulous. They even called and asked if they could arrive early! Everything was removed and they left the area clean. Very nice and professional guys. Price was fair. I could not have asked for a better job and a better company to work with. I will call them again. Thanks to Dumped Co. for taking the stress out of this job for me!

Beware of a lot of extra fees at the end! I was told due to "pet hair." One small dog visited the…read moreapartment several times. That takes a vacuuming and a wipe. She walked through the apartment and I agreed to an already inflated amount before she began. I looked past her very unprofessional attire. Her belly was showing what was not covered with spandex and short shorts. That was a weird first impression, and I should have ran!! Upon completion, she wanted 250 more. "But I sprayed some oils and left you a plant", she said. The apartment smelled like fabuloso and there was a sprig stuck in a mason jar of water on the counter. She's a scam artist. I would never ever use this service again.

We had A Maid Occasion deep clean our home. They were very professional and kept in touch as to…read morewhen they would arrive. They did an excellent job cleaning the entire home. We were very very happy with the results. I would absolutely recommend A Maid Occassion.

Call United Restoration first and always for any work, and if you pick any other restoration…read morecompany....Good Luck... you will need it. Call United Restoration and make sure they send out Lawton !!! United Restoration turned my kitchen nightmare into a dream kitchen!! They were OUTSTANDING during the entire process. If you have USAA just call United Restoration. Lawton did a fantastic job walking me through the claim process, provided recommendations during demolition and rebuilding and expertly managed all of the trades (electrical, dry wall, plumbing, construction, painting, floor team, mitigation...). Lawton's thoroughness and attention to detail prevented any rework or mistakes. Our renovation was not simple - we removed the sub floor, removed a wall, all new flooring downstairs, extensive electrical work and got pre-existing issues up to code, rerouted plumbing, new counters, cabinets, ripped out a sliding glass, put in French door, side lights, a coffee bar and bourbon bar, all new appliances. Not to mention all the scheduling of City inspectors.

United Restoration is best seen as a company that is honest, hardworking, dependable, and fair…read morepriced. Our family has always went with them for our renovation and repair needs. They don't pressure and exaggerate the price /problem just to lock in a sale. Clay Simmons has created a resource for homeowners that is built on integrity and good morals.

Tenant left trash, very used furniture, and lots of junk after vacating the property. This company…read moreresponded quickly to help empty the multi-story home. Staff was efficient and respectful. I recommend their service.

Quick, Quick, and Quick!!!! Very professional and offer same day service!!! Helped me out in a…read morecrunch! I will be calling for future services! Thank you again!!

John M came and did a wonderful job on my carpet. He was well knowledgeable. I highly recommend…read moretheir services.

Hired this company multiple times. First was a couple years ago, I had them come in to clean my…read morecouch because I have 6 dogs and watch dogs for a living so, it gets stinky in here. They took the smell out of my couches SO EASILY. Even with the fact that the couches were completely different materials and they removed stains as well!! We then hired them for mold services. First, they removed the mold from a wall in our back room, I started breathing easier immediately following the removal. They then removed mold from our living room and it turned out to be less than we thought!! Only thing I don't like with the company is they don't put plastic over insulation after the wall is cut out. I had a lot of insulation falling onto my floor after the work was done. But I just taped trash bags over it :). Thanks for all the hard work you and your team put in. I can comfortably live in my own home now after a 3 year battle of health issues from mold :)

We had an emergency need when our son was moving into an apartment that had not been sufficiently…read morecleaned. There was paint all over the floors, handprints on the wall, cat hair and dirt everywhere. Limpio responded immediately and sent out a crew within a few hours of my call. These ladies were cleaning floors on their hands and knees and literally made the place sparkle. They were very accommodating and pleasant as well. I highly recommend them!

This business is so amazing!!! I found them through my real estate agent and I have never been…read morehappier. Their team goes in and does fantastic and very efficient cleaning job in a short time. I have gone through my cleaners over the years and this business by far trumps any other business that I have used. I hire them once every three months or so for heavy cleaning and I am never ever dissatisfied. I rate this business 10 stars!