Just wanted to take a moment to say how great an experience we had with Joe Murtha. He helped us to…read moreget a house sold for the price we were looking for, even with everything going on in the market. Also when the snowstorm of the century came through and threatened our final walkthrough and closing Joe went out and shoveled a path to the front door himself and managed to get someone out to plow the driveway. Excellent experience!

From the owner: Marble Key Realty is the Best Real Estate Company in Watertown NY. We specialize in Military…read moreRelocation, Luxury Waterfront and Investment property purchases in Watertown, Fort Drum and Jefferson County.

I had Marsha as a property manager for about 1 year and I was paying out of pocket every month to…read morecover the mortgage because she would do such a bad job. She overpaid for every maitnance call, would not do the math right on the monthly statements over charging me for everything including paying , she often made costly mistakes, she spent money with out authorization, it got so bad I HAD to FIRE her because my business went under water down hill. DO NOT HIRE HER. She is now making me take her to court to get money back that she should not have taken in the first place. a massive stress case. She has stollen from me and i will see her in court.

I sold my home with TLC's realtor Patrick Gibbons. If I had…read moreit to do over again I most definitely would have chosen a different realtor and real estate company. For the amount of money he received from the sale, the service was NOT good. On May 2nd Patrick and his mother Marsha Gibbons (half owner of the company) came to my home to discuss the processes of selling the home. I agreed to sign the contract to have Patrick list it on the market, although it was Marsha who actually did all of the talking and took all of the photos of my home. It was listed the following day and due to the housing market, as well as the beauty and location of my home it immediately had three interested parties, all made offers. By May 5th I accepted an offer. I thought yay. Good job. However, what I didn't expect was the lack of communication from them in the future. Getting information on the processes of what is next was a different story. I went long periods of time with hearing absolutely nothing and so I was at a point of 'do I prepare to move, or not'? Finally on May 24th I was told an appraiser was coming the following Thursday. She did come on June 3rd and again I was left waiting in limbo. In the mean time, with no communication or information relayed to me I continued to prepare to move even though I didn't even know if I needed to rush or not. This involved finding an apartment for my deaf, adult son and get him moved in to it, getting my stuff packed and into storage, dealing with the grief of leaving my beloved home. My husband had passed away in October of 2019 and so the entire process was very emotional. This had been our home for 28 years so maybe some support or information from my realtor would have been a good thing. Finally in mid June I called Patrick again to see what was going on since I had heard nothing from him. He told me that the buyer had been approved for the loan and that the closing date would be on July 6th. It was difficult, there was a lot of emotional and mental grief, as well as the fact that I busted my ass doing so, but I was ready. By July 5th my son was in his own apartment. All of my possessions were in a storage unit, as I planned on traveling for a while. I had changed my address, canceled my internet, canceled my homeowners insurance; effective July 6th. From mid-June to July 5th I had heard nothing from Patrick. On July 5th I texted him to see what was happening on the 6th. I had no idea what I was supposed to do. He responded with "I tried calling Farleys office (the lawyer they recommended, since I didn't know any) on Friday to get an update they should be reaching out to you" I thanked him and asked that he keep me updated if he heard anything. The following day he texted me that the lawyer should be calling me to set up a time to get documents signed. Good to hear. Except it wasn't after all. On July 7th the lawyer called me and then I went to the lawyers office and what I was signing apparently wasn't closing after all. I thought okay sign papers, receive my payment for my home and be on my way. NOPE. The lawyer asked me who told me that the closing was on the 5th. I stated that Patrick did. That wasn't true. I texted Patrick. I was quite irate and I told him I wasn't too impressed with him, TLC nor their recommended lawyer. Shortly afterwards I received a phone call from his mother Marsha Gibbons. She made all kinds of excuses, and told me that once the papers go to the lawyers office that the realtor is out of it. It is between me and the lawyer. REALLY? HOW MUCH MONEY DID YOU MAKE FROM THE SALE OF MY HOME? So again no contacts from anyone. I tried calling the lawyers, he did not return my phone call. Finally I received a text from Patrick on July 19th stating that he had "received word from the buyers agent and we should be getting a call to schedule closing anytime". I received a message from Patrick again on the 21st to say that the buyer wanted a final walk through on Friday the 23rd of July. Since I had the house locked up, I met her and her realtor there and learned from them that she was signing her closing papers at 2:00 on Monday, July 26th. Well Hallelujah! I was living out of my car and staying wherever I was able since July 5th. I was ready for this to be done with! Her agent (also a TLC agent) told me that the process was that she would sign and then the money would be wired to my lawyer for pick-up. Well that didn't happen. I called the lawyers office at 11:00 am and he was out to lunch. I left a message for him to call me. He didn't. I called back around 3:30 in the afternoon and he told me that I wouldn't be getting my payment that day. Their office doesn't do wire transfers. I was told that they sent an envelope for her lawyer to send to them. Not even next day delivery. He didn't know when I would receive my money. All said and done, I did receive payment 4 DAYS after the house legally belonged to her. I WOULDN'T RECOMMEND USING THEM.

Joseph Murtha was the selling agent on a house I bought, and he was an absolute nightmare to deal…read morewith. He would stall and claim he could not reach his client, avoid answering questions, and set the final walkthrough for the morning of the closing. Then when significant new damage was discovered during the walkthrough, he blamed us, refused to negotiate for repair costs, had someone do a terrible coverup job, insulted us repeatedly, and threatened to sue if we did not go through with the initial offer. We had no say in who the seller picked as a realtor, but please do not give this slimeball any of your business! (I highly recommend Stephen Gleason and William Leepy from NNY Realty instead)

Actually a horrible business that will rent you houses that are falling apart and then when you…read morenotify them about it they disappear and claim they have no responsibility. So now you just have to live with a huge hole in your ceiling and tons more in the roof. Don't do it! :)