TLC is the best in their business in Rochester, bar none. I chanced upon them after a recommendation from a friend. I was shopping for four bathroom vanity tops, as well as countertops for our entire kitchen, including an 11 foot island. I was expecting to be able to afford lowest quality granite, because at other stores who saw our plan, this is what I was told was in our budget. What I came away with at TLC was gorgeous, top quality, glowing quartz in every location above, and also as a fireplace surround as well. I am thrilled and stunned by the beauty of our new counters ever time I see them in our home. If I had stopped short of a visit to TLC, for the next 20 years I would be looking at something second best instead--and I would have paid more for it. Not only does TLC sell top quality product at very low prices, but they are also wonderful to work with. You really can't find a better guy than Mike. He's at the top of his field with good relationships with suppliers near and far. He spent hours helping me narrow my choices and showcasing products that might appeal. He really searched to find what I was looking for, and his integrity is palpable. Julie is a color expert. With so many undertones in stone, there's lots of space to make a mistake. She not only helped select our counter tops, but helped me choose paint that would compliment our decisions when I reappeared a few days later with paint chips. We more than benefitted from her decades of experience. After so much thoughtfulness and so many careful decisions, I was out of town for the actual install. What met my eyes upon return stopped me in my tracks: precision perfection. I can't believe how gorgeous every single detail was. At TLC they know how to knock the ball out of the park. In a city as small as a Rochester, it's a surprise to me that this business isn't better known, and that so many people are paying more and receiving so much less, even just a few blocks away. For this reason, I felt like a detailed review was in order. Thanks you so much Mike and Julie for the stunning counter tops and for the hours service helping us get from A to B. When it comes to TLC surfaces, the only thing more beautiful than our new sparkling quartz tops is the integrity, quality, and care with which this business is run. read more

We had a very expensive counter exotic stone quartzite installed, we feel that the installers were not skilled enough to install our counter, Mike should have supervised the work, and did not. Our seams are horrible not smooth, counter was not installed level, which is no reason for this, since our home is newer. This created a problem with the install of the cook-top. Black-splash which was the same as the counter was not what we choose, we had one piece, they broke it, so they came with 3 unmatched pieces, after disputing this they took it back and did two pieces. We really should have had one piece, like designed and paid for. When they came to install the backsplash we werent home, they used white cocking did a horrible job cocking this and of course it doesn't match. Guess what you can purchase colored cocking to match! We have silicon on our counter, which needs to be cleaned up, and I now get t figure this out. All concerned were shared with the owner Mike, he did come back and paint only one seam so it will match better, this did help. However I guess there is nothing you can do now about the crooked uneven seams and about it not being leveled. We will purchase color cocking and re-do their cocking job to match very expensive high grade quartzite. Our advise to all is If your spending a lot for your counters stone; granite, quartzite (exotic stone) then spend the money for a better installer. If your doing a bathroom or small counter kitchen then TLC will do fine. read more

I came across TLC by doing an internet search. We had been shopping for granite and were beginning to think that it would be out of our budget. Stopped in at TLC and met Mike. Their pricing is reasonable and they are upfront with estimates. Some places we stopped at would not even give us a granite price per square foot without seeing our final plans :-( After a discussion with Mike we determined granite was back on the budget :-) Mike was really great to work with. So was Julie. They keep us informed of everything. They were great at accommodating our schedule and design. Measuring and installation went smooth and the final product could not be better. Thanks Mike and Julie. I will recommend you to our friends and also gave your information to our contractor. read more

1 star for the beautiful piece of granite. And at most a star for the sales person's initial friendly assistance. NO stars for the installation and final product (done by the owner) and poor follow-up (mis-cut back piece on site, chipped front of counter, one of 2 seams not lined up, didn't reveal mistakes until confronted). I tried to work with them to correct the problems they caused and covered up, yet all they agreed to (after several phone calls) was less than a $100 refund on a $2,000 job. I'm so very disappointed and regret to say that I am unable to recommend granite counter top purchase from TLC until the owner can slow down when installing counter tops ("measure twice/cut once"), work honestly with the customer, and stand by his work. read more