We had them install a radon mitigation system. The radon mitigation system ended up disconnecting…read moreour sump pump. They came out once rectify the situation, but we still don't know if the sump pump works, and now the radon mitigation system is not even connected or sealed. Despite multiple calls, they fail return a call or respond to emails. Stay far away from this business. I recommend anyone but American Waterworks for radon mitigation, or any type of work that may require follow up care.

Our basement had flooded on and off for 5 years, so we decided it was time to replace the existing…read morepartial perimeter drain tile system with a complete perimeter system. We got several quotes and ultimately chose American Waterworks based on a recommendation from a family friend. Their estimate was in line with others we received who also offered transferrable lifetime warranties. I wish I'd gone with another company. First hiccup was that they didn't bring anywhere near enough pipe to move the discharge line to the location we had discussed. A phone call to the sales rep resolved that the day the work was being done. Second hiccup we discovered was that they had cut stair supports from our basement floor, left them dangling from the stairs, and put in an access point for the system under the stairs so we couldn't rebuild the supports ourselves. Kenny came out and did rebuild the cut part of the supports and moved the access point. Third hiccup was that they had left our old discharge pipe connected through the house, even though they'd cracked it, so water was leaking immediately outside the house. Kenny also fixed this. Fourth hiccup... they're coming for the annual maintenance check next month and we've just turned on our sprinklers, only to discover that they severed our irrigation line. Based on the fact that they buried the discharge line right on top of it, there's no way they didn't know they'd cut it. We cannot fix this ourselves as we can't access the entirety of the damage with their discharge line being where it is. No one works on the weekends to report the issue so I left two voicemails on Saturday. The first when I suspected they'd damaged the line and the second after I dug to investigate. I'll update my review when they've fixed the damage they caused. We're hoping for a timely repair as the city is digging up our boulevard this week and we can't locate the final sprinkler head due to the lack of water pressure in our sprinkler line. Location: 55044

The initial experience seemed to go okay, as they bid far less for the job than a competitor, and…read morethe work they did was quick and the crew was professional. However, it became quickly apparent that the problem that I'd originally called them for had not been fixed. After a few follow-up visits, including one shot in the dark effort that made things worse, they eventually decided they had never encountered my issue before and didn't know how to fix it (this after they already had the money from their initial "fix"). After assurances that they would follow-up, I stopped hearing from them altogether. If you have a very minor, straightforward issue, you may decide to give them a call, but anything requiring real expertise or that might need follow-up or consistent communication, maybe search elsewhere.

As consumers in retirement, we look for great customer service along with a great product and…read moreAll-Star Basements delivered on both. They started by responding to our request for an estimate of a Radon mitigation system and was out to our house within 24 hours. Jeff Beck, our estimator, was very professional and thorough in going through what the product does and the installation process. All-Star Basements crew was out in 48 hours after that despite the cold weather conditions and installed the unit and had lined up the electrician as well to hook it up to our breaker box. The Radon mitigation is quiet, takes up little space and is already bringing our short test reader down to safe levels. Highly recommend their awesome company to others!

Greg and Sam did a great job. Frankly going a step further than I expected and taking care of…read moreanother little issue as part of the job that I thought I might have to do myself.

Brent Zeller was terrific. Explained services and pricing and worked with me to help the work fit…read moremy needs and budget.

would not recommend him for wooden exterior surface. edges of boards weren't fully coated, paint…read morepeeling within days. left my windows taped shut covered with plastic over the weekend only to peel it off first thing Monday morning. OK, maybe the quality of my wood siding was too rough to handle new paint....then tell me that and turn down the job. Really nice guy, so was his crew.....too bad.

wow; what service! from initial contact to job completion and payment, frank was amazing to work…read morewith. responsive, dependable, great communicator (he completed the job while we were on vacation and texted with us regarding decisions), superb workmanship, and the total cost came in below his bid. we would definitely recommend frank and will use him again if/when needed. thank YOU, frank!

They were very thorough in their inspection and even pointed out matters I should be aware of to…read morekeep my eye on. Will definitely use their services again.

From the owner: Dano's Chimney Sweep provides comprehensive fireplace and chimney services to Rochester, MN and all…read moreof Southeastern MN.

What a great group of guys. Our basement was constantly wet so we contacted basement water control,…read morethe estimate was free and even done on a weekend when we were home from work. The owner is very knowledgable and was able to answer all of our questions as we were decided between them and american water works. Once our project got close they were in contact and actually completed the project ahead of schedule. They were respectful and hard working. They even cleaned everything up before leaving... they literally wiped my washed and dryer down. You could barley tell it was a work zone at one point in time. We had one bump in the road... our water main got knicked, but as the owner said he was responsible and sure enough I was able to get a plumber of my choice and he paid the bill. We are two months out and have had alot of rain.... not one leak and our blocks are drying out. Would ABSOLUTLY recommend them to anyone I know!!! If your questioning at all dont hesitate to give these guys a call!

From the owner: Basement Water Control provides foundation and waterproofing services to the Rochester, MN and…read moresurrounding areas.