I guess rebranding their name to COCO Nails has done nothing to the service !! I I got gel nails done in what should have been bright yellow but it turned out almost clear - I was blamed for picking the polish which I did but it was clearly bright yellow on the color chart !! The technician seems unamused and hardly spoke she almost seemed annoyed by my presence!! She did my nails but the next day one nail had split and a couple of others the color had faded to nothing !! I went back the next day to fix the nail that was split and fix a few others - the owner said it was my fault for picking the polish and the next time pick up better color - it was super awkward and I was definitely made to feel I was 100% to blame !!! I don't think I would be back - paying allot of money to felt I was an inconvenience!! And by the way on a Friday afternoon I was the only customer in the shop - very alarmin read more

This was my 2nd visit, but probably won't be back. I think this young man could have done a much better job. No hand massage, no oil of the cuticles, no "thank you" for the tip... By the way, this was for a manicure with Gel polish. $45 plus tip. read more

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My first visit in February wasnt very pleasant. I was charged $75 and my nails were VERY crooked. I asked for coffin and got rounded. i figured that he would fix them before he painted them, but he didnt. I decided to give them another chance on March 15, but it wasnt any better. I asked for GEL because dip powder doesnt work on my nails, and she refused to give me gel, i told her that i wasnt short coffin, she also refused to do that. I ended up with long "coffin" nails that were DIPPED. When i told her what i wanted, she replied with, "you cant do coffin on short nails and i cant do this color with gel". i could have left, but i was already there and figured maybe this time would be better...my nails are already chipping and crusting. After 6 days my nails should NOT be popping off...I will not be back! read more

TM Nail Salon is the best place I've found here in Crossville for a full pedicure and manicure. I walked in and was relaxing in a massage chair in under five minutes. Betty is caring and attentive to the clients needs. She showed the menu options for their pedicures and I selected the Deluxe Pedicure. Betty informes me the time is approximately 45 minutes for that pedicure and I agree that it is worth it! In no time at all, I was relaxing under the care of a professional. The pedicure was very good and very similar to the pedicure I had in Auburn, Washington for years. Massage, cleaning and towels, hot rock massage. Betty's suggestion of a manicure was appreciated. I recommend you try the TM Nail Salon. You may enjoy it as much as I do! I'll be back. read more

Tm Nail Salon - Hot rock massage - Nail Salons Near Me - Crossville, Tennessee

Took my 5 year old granddaughter for her first mani and pedi , they were not accommodating at all and too pricey- WILL NOT GO BACK! Michael the owner/ manger seemed to have some attitude issues read more

Was not accommodating to simply paint my moms toes bc she was unable to climb up into the pedicure chair after knee surgery. Not very handicap friendly. I've had my toes painted under the manicure table 100 times. I would hate to be permanently handicapped and not ever be able to have my toes painted. Did not ask for a pedicure just polished. read more

Well...just got my nails done 2 days ago, and the night I got them done my nails started to chip off. I went back the next day just to be told nobody can fix my nails today, so I called today and was told even though I paid $89 for the nails I would be charged again to fix what they messed up in the first place! I will never be back read more

Tm Nail Salon - This is the day of what I got the nails done. - Nail Salons Near Me - Crossville, Tennessee

I had a great mani and pedi - both people had really good strong hands for a massage and my nails look great. They got me in the same day and even tho I was the last person - I did not feel rushed. Will happily go back again. read more

My daughter went with her friend to get her nails done. She never gets to do this. She went to TM nails beside Burkes. She asked for pink French tips. He tried to charge 90. So, she picked solid color. Absolutely horrible... build up under the nails, paint very messy, and tips too big for her nails. The guy was very rude and they charged her an extra fee that wasn't suppose to begin till after Jan.1. She paid 60.... What would you do????? She works hard for her money and never gets to do this for herself. I'm very unhappy. read more

NOT MY #ONE! I saw the owners in the parking lot having a smoke when I arrived. No biggie right? When I went inside and waited at least 15 minutes and still no one there to do a repair, I asked the gal how long it would be, she told me the owners were just taking a break and she wasn't sure how long it would be. An HOUR later they finally strolled back in. Was told by Michael, the owner, that he charges retired people $5 more, just cuz they are retired and can afford it. When asked if he could put a dab of glue on the underside of my nails to prevent them from separating he told me he doesn't do that, but would let me use his glue to do it myself. After nicking my thumbnail with his drill, he built the area up with product, leaving a large blob of product on the underside of my thumbnail. He should have used a small drill tip to smooth it, he left it! I will not recommend this salon. They over charge and do a horrible set! read more

i asked for short square french tips, she charged me for gel when i didn't even get gel. i payed $60 and it's not even what i wanted. i tried to talk to them but she was not friendly. i do not recommend this salon at all. very rude and not professional. i'm very disappointed in my nails. there's dirt and dust all in my nails. they didn't paint on the french tip, they used a white nail and went over it with acrylic. DO NOT GO HERE read more

I was pretty dissatisfied with my experience here today. The service was pretty bad. The lady that did mine and my friends toenails didn't say anything at all really. She also didn't ask me or my friend if the hot towels were too hot and my friend had a spot on her foot because the towel burned her. And with me she was rough with the tools which left my toes hurting and sore after. When she finished I told her thank you two different times and got no reply. The staff was all a bit rude and the price wasn't the best I paid about $38 not including the tip and the service wasn't the best considering I felt unappreciated. I don't know if I'll be back. I didn't feel very appreciated today. read more

NEVER GO HERE!!! The customer service is the worst! I was unhappy with the polish, they offered to repaint my nails and then told me if I was unhappy again that I would need to pay & leave because they would not repaint them again. The man & woman were extremely rude. Their attitude was terrible!!! read more

$40 for a terrible mani/pedi. Not only did he cut me but didn't even clean around the nails. AND they don't carry Essie!

Got a nice pedicure here. It was very relaxing in the massage chair. My toenails were nicely painted. $30.00

Horrible. I had a gel manicure and spa pedicure. The woman who did my pedicure did a decent job however the guy that did my manicure did not. Gel is supposed to last like 2 weeks. Well....2 days later my gel is lifting off the corners of my nails. I'll be lucky if it lasts thru the weekend. On top of it, it was so expensive!! One week later update, 4 of my 10 nails have completely chipped off. I should go back to complain however something tells me that the owners will not care or compensate me in anyway. I urge you not to go to this place. Awful!!! read more

Got a pedi. Not great. It was busy only three people working. Guy was in a rush putting on the polish and didn't do a good job

Asked to remove old acrylic nails, to do so the attendant used a nail to pry them off and at times he would run the nail under my real nail which really hurt. I asked for oval nails and I got square nails. I left with crooked square nails and very sore fingers to contend with for a few days. They were not busy either, only had two customers and three operators. Will not go back nor recommend them. read more

Went here twice and both times got below average service with above average pricing. Decided to never go back.

I mean.... if your goal is to have beautiful nails done well (the technician seemed to know exactly what I wanted even without asking!) and quickly; and if you don't enjoy having to talk (never did learn the gal's name, as she said maybe 7.5 words to me), this is definitely the place for you! But! If you're wanting a friendly and a spa-like treatment (man, I wish she'd've done the whole hand/arm massage thing! That's like my favorite part!), then you should probably look elsewhere. There was nobody else being worked on or waiting so, I can't give them the excuse of being super busy. I will say that every human has a bad day once and a while and perhaps my nail expert (Tammy? Suzy?) was having hers that day. And I know the world does not revolve around me, but even at the more economical price of $45 I was hoping for like, at least one arm rubbed because it was definitely more of a treat day than a regular occurrence for me to splurge and get my nails done. read more

Worst service and job, ever! They charged me $30 for gel nails that I had to pick off my fingers and also had thicker build up around cuticles. My daughter (7 y/o) got a pedi which was $30 and has the Polish all over her skin. The main picture for this company is her toes. $90 for services I could of gotten in Knoxville and been completely satisfied with. Decided to give them a second chance and it was a huge mistake. Worthless and the man who did my manicure was so fast he completed in 15-20 minutes. Poor service and just tries to get your seat to the next customer. I will never go here again. read more

Tm Nail Salon - My daughter's toes after a $30 pedi. - Nail Salons Near Me - Crossville, Tennessee

I went in to get a pedicure and I thought everything was going ok until we got to the end of the nail painting. I looked down at my feet and saw that my heels still had some loose skin. I asked the tech to finish the job and she picked at the skin a little with her fingers and said there was nothing else she could do. I paid and left but went back to see if the manager could help me. He was with a customer and I asked to see him when he had a minute. He barely looked up and he said "talk to me now". I didn't want to embarrass the tech in front of customers, but when he said that I lifted up my pant leg to show him my heel and he said I paid for the basic and then he said "we won't do that for you". He tried to say it was a callus on my heel but it was just loose flaky skin. It's not just the bad pedicure, it's the bad customer service. I would never recommend this establishment to anyone. Buyer beware, or at least look at your feet before they are done with you. read more

Tm Nail Salon - Nail Salons Near Me - Crossville, Tennessee

TERRIBLE! awful customer service & terrible product/service! It was my birthday and they knew that because I tried to schedule an appointment so that I would have a service with their undecided attention, as it should be. Instead---- I had three different people adjusting my water, taking off my old polish then shoving a tool into my cuticle so hard i continuously cringed, which would make you think she'd get the picture but wouldn't even look at me. This all took an hour (which should have taken 15.) I waited for the owner to take a smoke break with a customer until my water got cold for another 15 minutes. I was told someone would be with me soon. When someone finally did come I was told it would be 85$ all together for a mani/pedi with gel- when on the website it said $60 for both. Not only was I feeling jilted about the false advertisement, but I also had to be at work in the next hour (which they were also aware of) I walked out without having anything done and was still charged $30. Although they told me I could come back the next day to complete my pedicure, I would never give them my time of day again. Besides, if I do go back into this disgraceful business it would only be to tear them a new asshole and demand a refund. Thanks for ruining my birthday morning!!! BTW: they will tell you to walk in then wait an hour to rip off your eyebrows along with your skin. I do top of the notch brow design with thread for half of the price. e-mail me if you are interested- hannah.buckman@yahoo.com read more

I got a full set and a pedi, while my pedi is absolutely amazing my full set of nails were uneven and began to fall off and chip within 4 days, I don't know if it was the glue he used or what, but I don't work with anything wet or anything that could cause my nails to break off.... very upset won't be back read more

Worst spa ever. Salon owners cuddled on the couch after giving my friends manicures with only a few seconds of hand massage. I got a pedicure with no leg massage, the tech took a personal call on her cell phone while applying polish. Total waste of money. read more

I called and asked how much a Pedicure would be. He tells me $30 for regular and $35 for deluxe. Ok I decided to choose the "deluxe". I had pedi's there before, just forgot the price..so the only difference between the regular and deluxe is that they put a hot (and I mean hot, burned my feet hot) towel that was in the microwave on the top of my feet for like 2 minutes if that. Still cheap lotions, and no massage on my feet or legs..and they are done in 20 min.. read more

Today I had called in for two pedicures, the man I spoke with on the phone said I should be ok without an appt and to just walk in...in this case I assume they aren't busy. I walk in and they were slammed and I had just called a few miniutes before, my friend and I waiting 30 min before getting seated in our chairs ( we would of went somewhere else if we would have know this due to our time schedule but he assured us it would only be 5-10 of waiting) finally after sitting there for 30 minutes I get seated in the chair for my pedi, I sit there for an additional 45 min before anyone gave me any attention at this point I'm very frustrated and almost out of time because I had another appt to get to. By the time someone came to start my pedicure I had been waiting almost an hour and a half and at this point I asked just to get my color changed because I didn't have time for a pedi. The Owner removed my current polish and then got up while talking on his head piece and goes outside to take a puff of his cigarette and than walks back in and proceeds to finish my color change. HIGHLY UNPROFESSIONAL! I will never return! read more