How could you?! Do NOT go here!…read more My mother arrived with a referral from her primary next door to have imaging done after complaining of not being able to breathe. They did an IV iodine and she immediately went into cardiac arrest! They called EMS who did CPR on her for 12 min and finally got a pulse before arriving at the hospital. NO ONE CALLED HER EMERGENCY CONTACT! Who is actually my 81 year old father!! He spent 5 hours searching for her, calling her primary, the hospitals and finally found her. She was on life support!! Imagine this, your mom goes to the doctor, almost dies, no one is called and by the time he figures out where she is he can't drive to see her because it's dark outside! He had to wait until the morning to see his wife. Now also imagine IF she did pass away. Imagine how SHOCKED my father could have been. He could have had a heart attack. They still have her belongings. They never gave them to the EMS so she arrived without a wallet, purse or way to identity her! Yesterday my father had to retrieve her car which was still in their parking lot. He is 81! Luckily they had an extra set of keys. However her phone, purse, wallet are STILL INSIDE THE OFFICE AND NOT ONE PERSON HAS CALLED TO GIVE HER BELONGINGS. This is on top of NOT CALLING EMERGENCY CONTACT AFTER SHE WAS TAKEN AWAY IN AN AMBULANCE! What about the iodine? What kind of records do you have that prove she isn't allergic prior to administering? So many questions and ZERO communication or concern! Run fast away from this place!

I was told by my doctor office the imaging will get authorization but when calling my insurance…read morecompany they didn't have any information. So please do your legwork or you will have a enormous bill

Very efficient, professional and nice folks at this location. Great check in and friendly staff at…read moreeach contact. I would highly recommend this location.

Everyone from front desk to technician were great! Very friendly & efficient. Lobby was clean &…read morethey were on time, I was in & out within 20 mins! Would definitely recommend them to anyone!

Just scheduling has been a total nightmare. You speak to a call center and can barely understand…read morethem. They call and text you to the point of harassment to get you to schedule. None of their online services will work for me because they have an incorrect birthdate for me, even after I have supposedly had them fix it twice. They texted and told me I had to reschedule my appointment. When I called to do so (because I can't do it online) I had to wait then give all the info I already just gave when scheduling the first time like insurance info and so forth. Then they tried to schedule me in the wrong city, 2 hours away. They could not give me an answer as to why my appointment wasn't able to be honored at the date and time I originally scheduled it. The woman was unfriendly and hard to understand. I hope that the experience in the office, whenever that ever happens, is better than what I have experienced so far.

Waste of time. They double booked, blamed me and made me wait 40 minutes and didn't even tell me…read morethey took the person before me. Avoid this company at all costs.

Have been here twice. Once for a MRI scheduled at night. There was limited staff and the patient…read morebefore took longer, so I waited over an hour past my appt time. The nurse and tech were very friendly and helpful when I did go back. Make sure you tell them what music you want. I said I didn't care but they just played what the pt before had on and it was terrible country music. lol. So next time I'll be specific. The second visit was an xray. No appointment, I went in as a walk in. they got me in very quickly. The tech was very efficient and friendly. Clean facility. Next to a bomb Indian restaurant if you have time after!

I would really like to give this location 0 stars!!! I my checked my husband in upon arrival and…read moreleft because I had an appointment. My husband is wheelchair bound, has Parkinsons, and was there to get an MRI. He waited in the lobby, and someone came out and called his name. After seeing him struggle to move his wheelchair, the lazy employee never offered assistance. My husband wheeled himself all the way down the hall, into the changing room and into the MRI room. Not one single staff member offered help!!! He was not asked what music he wanted to listen to during the MRI. I was waiting in the lobby for him to be brought out. I heard my name screamed from the back hallway, and I ran to the door. He said the door was too heavy for him to open and wheel himself out to the lobby. WHAT'S WRONG WITH THESE INHUMANE PEOPLE!!!!! THE WORST PLACE EVER!!! THEY SHOULD BE SHUT DOWN!!!

My little one was stubborn but Karina and her husband were amazing. Got a great package at an…read moreawesome price. Love the pics, can't wait to get the dvd and 2 additional cards I ordered in the mail. Will definitely recommend and remember when we have another bundle of joy! 1 Star- Total failure of an experience based on this experience would not return. Would not recommend. 2 Star- Below average on several levels, not a total failure. Wouldn't seek out to return or recommend. 3 Star- Average experience, minimum expectations met. Nothing that says wow or that stands out. Would return if someone else wanted to come, not a regular go to. 4 Star- Above average experience, will come here again and recommend to friends and family. 5 Star- This will be a regular go to and will be highly recommended to people I know. Exceeds expectations on a consistent basis.

For a last minute, clearly we rushed the choice…read more For 75.00 we received a dvd, colored 4D pictures and 3D B/W pictures and 30 min session The reason for 2 star is 1. The technician verbalized her unsolicited medical opinion. She told my daughter that the baby is breech (33 week) and she'll have to have a C-section. This just sent her in a tizzy and made her worry throughout the session and unable to enjoy the images of her baby....UPDATE... 3 days after she the sessiin my daughter was seen by her mudwife and confirmed the baby is NOT breech. She delivered vaginally and the baby is healthy. 2. The technician was pressing so hard on my daughters belly that made it uncomfortable 3. During the session, the technician answered her phone for a personal call. 4. The DVD was so cheesy I could have done better on PowerPoint presentation ONE GOOD THING I did find positive, she spent an extra 30 mins with us My Recommendation. ..shop around

I didn't realize I was claustrophobic until I was being sent head first into an MRI machine. I…read morestarted panicking and the tech pulled me out. We tried again, but this time it was worse. She recommended finding an open MRI place and asking for a new referral to one of those locations. A quick Google search pulled up Advanced Open MRI of Tucson. I got all the needed calls made and referral was good to go. I spoke with Adam by phone and he was reassuring that once my appointment time came, I would be fine. He also assured me I could go in feet first and I appreciated that. On my appointment day, it was Adam who would be doing the scans. He was again reassuring that everything would be fine and checked on me immediately following each scan. The fact I could turn my head side to side was also a big help. I'd looked online and wasn't sure even open MRI would be for me because in the other one, but turning my head made all the difference seeing it was open. He played music of my choice and it's obvious he genuinely tries to make the patient comfortable. I was given a disc of the images and sent on my way. I highly recommend this place to anyone at all who suffers from claustrophobia and needs an MRI. They really want you to be at ease and that makes a world of difference. My last scans were sitting upright 10yrs ago, but that's not available in Tucson. This is definitely a great other option!

The service was great, Ken took really good care with me. There was no waiting, both of the…read moreemployees were very nice.

TERRIBLE SERVICE FROM THEIR BILLING My wife had her mamogram…read moredone. A few weeks later we got a bill for approximately $ 350.00, claiming my wife's insurance paid all they will pay. We then called the Alignment Health Insur Co and was told Alignment pays the 'FULL' amount and put me on hold while the made the phone call to Radiology Ltd's BILLING PERSON!!! To make it 'CLEAR' Alignment pays for everything!!! Alignment came back on the line and advised it was taken care of with the billing representative for Radiology Ltd. All seemed good. BUT!!! ...Yesterday!!! We got the 'BILL' in the mail again. I called Radiology LTD again, but now they have many calls that are routed to another country. So requested to speak to a U.S. Office, ...finally got through to one..., and explained the issue. That Radiology Rep did find where 'their' payment from ALIGNMENT INSURANCE WAS MISHANDLED BY RADIOLOGY LTD AND SHE SAID SHE CLAIMED TO HAVE FIXED THEIR ( Radiology Ltd's ) ERROR. But today, a day later!!! we get a USPS NOTICE to SIGN FOR A COLLECTION LETTER FROM RADIOLOGY LTD. So will call Alignment and Radiology Ltd ''AGAIN' and try to get them to communicate!!! Done for now and will update later!!! Okay, just got off the phone with ALIGNMENT, they said they sent an EOB to Radiology Ltd on 1/12/2026. Radiology Ltd asked for the EOB ON 1/11/2026. So it seems like a hand shake was made. Plus alignment said they sent it to all the possible FAX numbers they had for Radiology Ltd, but possibly Radiology Ltd has yet another FAX NUMBER TO FORWARD MY WIFE's coverage to. So Alignment says they will look into it and call me back. Update later!!!

Efficient, clean & accurate! Both front office and Doctors…read more Waiting time very minimal Office

Health on Broadway is fantastic. Liz and Martha, in reception are always friendly and welcoming…read more The staff is great and my GP (Shannon Fennie) is the best care I've ever received. So sad they are closing this location and hope the workers all get transfered.

I was a patient at El Rio for 8-9 years and had ongoing concerns with my care experience in both…read morepsychiatry and case management. In psychiatry with Dr. Arrendendo for the past almost 6 years , I often felt dismissed during emotionally vulnerable moments. On one occasion, I was crying while discussing a major personal situation and the conversation was redirected to medication without acknowledgment of what I was expressing, which left me feeling unheard. I also experienced confusion and distress regarding my diagnosis history, including being told I had been diagnosed with Autism Spectrum Disorder in 2022, then later told it was not in my records despite having documentation. ADHD was also listed in my chart without me being directly informed at the time it was added. Case management communication was inconsistent, and I did not experience reliable outreach regarding required paperwork as I was informed had been attempted. I ultimately chose to discontinue services due to these ongoing concerns about communication, clarity, and how my care was handled. I do also want to mention that I have attempted therapy at El Rio as well throughout my years and have been passed down from therapist to therapist several times which can become very draining. Lastly, the behavioral health phone line is almost never answered nor are calls returned even when leaving a voice message. To me personally, it is best to avoid Behavioral Health Care with El Rio. That said, I want to recognize Dr. Casey Harrington as an outstanding primary care provider. She is LGBTQ+ affirming, attentive, and consistently takes time to listen and address concerns thoroughly. She has been a major reason my family continues care at El Rio and has also been supportive with both medical and behavioral health-related concerns when appropriate.