Was knowledgeable enough and reasonably priced, we were customers for years. Then last year we had…read moresome changes and after our taxes were done there were questions. I was ghosted and after multiple calls, Dillon never responded back to me! I don't operate that way and have since found another tax preparer.

My daughter paid Jasicki Tax & Financial Inc in Champlain to complete and file her state of…read moreMinnesota and federal taxes for 2021. This past May the state of Minnesota garnished her refund for overpayment of her property tax refund. She asked me to help her figure out why they did that. A quick call to the State of Minnesota (is there such a thing?) and I was informed that there was no return filed for her for 2021. I reached out to Dillon at Jasicki as he was the preparer that completed and signed her return. Always got the answering machine or left a message with the always pleasant lady that answered the phone. Once on May 19. Three times on May 27. Twice on June 3. Four times on June 4. Twice on June 6. Again on June 26. Twice on June 27. Concurrently during this stretch of time, I sent out numerous emails requesting information and seeking guidance. NOT ONE TIME DID I GET THE COURTESY OF A CALL BACK OR A RETURN EMAIL. I had to literally catch Chuck answering the phone almost 2 months into attempting to contact them to have a conversation with him. Extremely frustrating and disappointing given that she paid them to prepare and file, and interest and penalties accruing daily. So, what happened? They filed the federal return but it was not accepted for reasons not provided to her at the time. They did not even notify her that her return was not accepted. As the filer they got notice but failed to communicate directly with my daughter that they needed more information for the return to be accepted. It ended up being a 1095 health insurance form that was never discussed or requested when they prepared the return. When I finally got Chuck on the phone, he transferred me to Dillon and in 34 minutes we had it worked out. Simple right? All could have been handled at the time and saved the $435 in penalties and $257.08 in interest. I would ask them to cover the costs incurred due to their pathetic lack of follow up, but they don't answer emails or return phone calls. Do yourself a favor and have your taxes prepared elsewhere.