Was knowledgeable enough and reasonably priced, we were customers for years. Then last year we had…read moresome changes and after our taxes were done there were questions. I was ghosted and after multiple calls, Dillon never responded back to me! I don't operate that way and have since found another tax preparer.

My daughter paid Jasicki Tax & Financial Inc in Champlain to complete and file her state of…read moreMinnesota and federal taxes for 2021. This past May the state of Minnesota garnished her refund for overpayment of her property tax refund. She asked me to help her figure out why they did that. A quick call to the State of Minnesota (is there such a thing?) and I was informed that there was no return filed for her for 2021. I reached out to Dillon at Jasicki as he was the preparer that completed and signed her return. Always got the answering machine or left a message with the always pleasant lady that answered the phone. Once on May 19. Three times on May 27. Twice on June 3. Four times on June 4. Twice on June 6. Again on June 26. Twice on June 27. Concurrently during this stretch of time, I sent out numerous emails requesting information and seeking guidance. NOT ONE TIME DID I GET THE COURTESY OF A CALL BACK OR A RETURN EMAIL. I had to literally catch Chuck answering the phone almost 2 months into attempting to contact them to have a conversation with him. Extremely frustrating and disappointing given that she paid them to prepare and file, and interest and penalties accruing daily. So, what happened? They filed the federal return but it was not accepted for reasons not provided to her at the time. They did not even notify her that her return was not accepted. As the filer they got notice but failed to communicate directly with my daughter that they needed more information for the return to be accepted. It ended up being a 1095 health insurance form that was never discussed or requested when they prepared the return. When I finally got Chuck on the phone, he transferred me to Dillon and in 34 minutes we had it worked out. Simple right? All could have been handled at the time and saved the $435 in penalties and $257.08 in interest. I would ask them to cover the costs incurred due to their pathetic lack of follow up, but they don't answer emails or return phone calls. Do yourself a favor and have your taxes prepared elsewhere.

I have always used the Free service's of AARP. However this…read moreyear my circumstances had changed. I had recently sprained both feet and had difficulty getting around. AARP had shortened days and hours and my wait would be hours. Then I recalled that Walmart had a tax service, I did not know it was Jackson Hewitt. I was originally told it would cost me anywhere from $180 - $225. I almost had a heart attack, then I explained that I am on SSD and make less then $13,000 a year and the only reason I needed my State and Federal taxes done was for Anoka County. God Bless Karen (13647) as she called her boss and they discounted me $235 and charged me only $26 for my renter's credit! OMG I felt so blessed and so greatful. I happened to walk in and by chance her 11:00 had cancelled so it was meant for Karen and I to meet. Thank you Jackson Hewitt Tax Service!

Arin provided an extremely detailed and thorough preparation for my personal taxes. I was looking…read morefor a tax preparer while here in Minnesota, as I'm from out of state and needed someone to help prepare my taxes asap since tax day is just around the corner. Arin was presented to me through Yelp and I'm glad to have came across her business and worked with her. What she charges for her services is reasonable and I would say well worth it. She was responsive throughout the entire communication process while also preparing my taxes for e-file and she even helped save me a few thousands on what I initially owed! That's a winner right there! Arin you have made a life long customer, you are my tax advisor for years to come. Thank you for your professionalism and expertise!

I reached out to Dual A services for help with my taxes. I have never used any form of professional…read morehelp with them before. Arin reached out very quickly and answered every question I had fluently and was incredibly friendly. She helped me weigh my options and I chose to go through her. She is so quick and efficient and did not miss a beat throughout communicating with me. Not to mention very affordable. I will band returning to her in the future.