Came here on a girls weekend 9 years ago and they have had a loyal client ever since. I LOVE…read moreMontchanin Spa so much!! You get the full pampering experience. I have tried all of their massages and none have fallen short. To top it off they offer wine and snacks in their quiet room. It's definitely a must try!!

This marked my first and final visit to Montchanin Inn's "Spa." If you're seeking a quick reason to…read moreavoid giving them your money, trust me - DO NOT GO HERE. They are liars and thieves, and the services are mediocre at best, robbing you of time and money. I strongly recommend trying other local spas (La Belle, Alo, Sherif Zaki, Michael Christopher, Joseph Anthony) for a more enjoyable spa experience because Montchanin Spa is the last place you should consider. For Mother's Day, my children gave me a $300 gift card for a facial and prenatal massage. Being five months pregnant at the time, I decided to wait until after giving birth to enjoy a relaxing day to myself. I had my assistant call to schedule a 60-minute facial priced at $120, with an additional $30 service (total $150). I planned to schedule the massage for another day due to time constraints. After the facial, I realized the esthetician had only given me a 45-minute session, completing it much earlier than the scheduled 60 minutes. At checkout, the receptionist informed me that my total was $265, not the expected $150. They also failed to apply my $25 deposit and have yet to refund that amount. Perplexed, I consulted with my assistant to confirm she booked the $150 facial. I called them to report the incorrect charge, and they promised that the manager (ANNE) would call me back. However, a week passed with no response, so I called again to follow up. Upon contact, they acknowledged that I did indeed book a facial for $150. However, they claimed the esthetician, ANNETTE, upgraded me to a different facial costing $265. When asked if I was informed of this during my facial, I clarified, "Absolutely not; I was never told I was getting upgraded services." They called back, essentially accusing me of lying because Annette insisted she informed me. In an attempt to rectify the situation, they offered me a 20% discount on a massage for the "inconvenience." Yet, there was no inconvenience; their employee had lied about upgrading services without consulting me. Additionally, they failed to provide a full 60-minute facial, cutting it short by 15 minutes. The remaining $150 of the gift card was intended for the massage, but now I have only $35 left. They believe offering a 20% massage discount, which would require additional payment from me, is a sufficient resolution. As someone who routinely pays for self-care services such as nails, hair, lashes, eyebrows, laser, and Botox, I emphasize that it's not about the money. This spa essentially stole $100 from my children, who bought the gift card for their mother to enjoy a facial and massage after having a new baby. The spa accepted the word of a LYING employee, Annette. I want to highlight that I tipped her $65 on this facial, a 25% tip, only for her to lie about informing me of these upgraded services. Instead of owning up to the fact that she never communicated this information to me and that she also shortened our service time by 15 minutes, the manager and owner repeatedly refused to refund the $100 they took from me. I provided them multiple opportunities to make this right before posting this review. However, it seems their business is struggling to the extent that they are willing to STEAL FROM CUSTOMERS, EMPLOY LYING EMPLOYEES, and jeopardize their reputation over $100, which was simply a miscommunication error on their esthetician's end. It is absolutely pathetic and disgusting.

So rude. Started yelling at me before I even had a chance to inquire about service. Definitely…read moregoing elsewhere

been there 2 times so far and Sherry is the best !!! accommodating ,personable prompt and…read moreprofessional. Cut is fantastic !!!

I had the BEST HAIRCUT of my life with Kris. She listened intently to me and made suggestions for…read morea new haircut. She took her time cutting, and after the blowdry added some longer layers. I am in a wedding coming up and Kris is a HUGE reason I am going to feel excited walking down the aisle. I was very skeptical about going to a posh place, I don't need cookies and drinks but a good haircut. I will be a repeat customer, Thank YOU KRIS.

Great service here! The Joseph Anthony in Springfield has a hair salon, med spa, nail studio,…read moremassage room and more. It is so big inside. Definitely show up on time to the appointment. They are pretty punctual here. I got a 15 min pedicure which really was that quick. When I arrived, the lady at the front took my coat. I was offered cookies and coffee (which was nice). The cookie was so crispy and I liked how the coffee was in a mug. Then I sat down and had quick and friendly service. They even gave me actual flip flops since I forgot to bring mine from home. It was definitely more of a spa experience than the pedicures I normally get. I will definitely come back.

I tried out Hand and Stone for an hour massage, as I have heard pretty good things about this chain…read moreof massage studios. I will preface this review by stating that the person who performed my massage was nice and seemed to genuinely care. The first issue was that I asked for a quiet massage to be able to relax, but instead, I had the masseuse talk to me and try to explain every little detail for the first 40 minutes of the 50-minute massage - the first time I ever wanted to walk out of a massage after 15 minutes (left the massage less relaxed then when I came in). The next issue, on checkout, they tried to charge me an extra $20 for "deep tissue", which, first, never came close to deep tissue, and second, when asked if the pressure could be increased about 30 minutes into the massage, I said yes, that supposedly was me asking to upgrade. If you go here, make sure you check your charges. Front desk didn't really seem to care much, just kept asking me about rebooking. Bad service, bad customer service, and did nothing to help my shoulder tightness.

I got the introductory massage for $80 for 50 minutes. Kerry was amazing!!!!! I felt so much better…read moreafter the massage. The place was really really nice - very well done, clean. The staff was very nice overall including the front desk. Would love to go back!

Unexpected Pricing: Ask Upfront…read more My 17-year-old son visited Q-Salon on Monday, Feb 16. He has been there before and was charged $35 for a haircut, and the pricing sheet says "$35 and up." This visit, he was charged $58 with no price discussed beforehand. When I returned the next day to ask about the difference, I was told that each stylist sets their own price and that rates vary. I suggested clearer upfront pricing so customers know what to expect, but the response felt dismissive. While my son could have asked in advance, the lack of transparent pricing made this a disappointing experience, and our family will not be returning.

From the first phone call to me walking out the door my entire experience was amazing. Kim was my…read morestylist and she was really great, she corrected a major mistake from another stylist from another salon, she gave me exactly what I was looking for. She was super friendly and professional. This was my first time there and now I a customer for life. Also the salon was CLEAN and nicely decorated. I highly recommend this salon.

What a great space! I'm a client of Morgan Radka and she is nothing short of fantastic!! She's…read moreextremely talented, takes the time to listen and has the utmost patience. I feel so lucky to have my hair in her hands! Do yourself a favor and see Morgan!

I've been coming to Cheryl for years. She use to be at another place but the building was bought…read moreand she had to leave. She came here and has her own room. The building is set for different stylist to have different rooms so there are different hair dressing companies

I went there because I had a gift card. The place is extremely overpriced, and the service was just…read moreokay, nothing that justifies the cost. My hair is just below shoulder length, and I only have a few gray hairs, so I usually color it to match my natural shade. They charged me for both a color and an "extra color", but I only got one color, so I'm not sure what the extra was for. On top of that, they added $50 just for a blowout. When I got home, I still noticed a few gray hairs that weren't covered, and I don't even have that many to begin with.

They have DAZZLE DRY nail polish!! & the best technicians Tara & Treasure! Easy to book online…read morealso. Easy parking. Highly recommend.

I had an appointment which I was required to cancel about an hour before due to an unexpected…read morechange at work - someone had their baby. The policy is to charge 1/2 the fee if it is less than 24 hr. Better to do walk-in if you have any possible scenario where work could interfere. Prices are outrageous to begin with but in line with market. I will commend the person who took my cancellation call - had the decency not to ask if I wanted to make a new appointment.

Nice location. Friendly staff. The front desk folks need some tweaking but my experience was…read morerefreshing! I even managed to sign up for the month to month massage subscription. Micah was an absolutely pleasure. (We talked more than anything else). I forgot I was even getting a massage. I'll update my review once I see how this subscription thing goes. But for now I have no complaints.