Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

My husband had a terrible experience working with Shannon. Working with Shannon!…read more She quoted and bound our home insurance using the incorrect address, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over my husband and dismissed his concerns, and failed to listen. If you want to be respected I recommend you take your business elsewhere.

I paid for my tags there over a month now. I was told it should take about 3 weeks. I tried to…read morecontact them and my calls goes straight to vm. Used another phone and someone texted back saying the office is open but busy and we could just stop by. I then responded saying I want to check on my status and no one responded. Everyone needs to know they are fraudulent and keep away. Reporting this company and will attempt on getting my money back from my bank. UPDATE: I was able to speak to someone at the DMV today August 3rd and was told no tag application was filed for my car vin. She asked what company completed the initial application to know if they are known. Once I told her she said she is aware of the company and will send them an email. I had to print some documents and left the DMV. By the time I returned to start the process I was told the company I paid just put in the paperwork. They only did that because I was never gonna stop.

My wife recommended this place for me to register my truck. I was in and out in 5 minutes and…read morereceived my plates in 2 weeks. The absolute best experience for my registration needs

I really want to leave a review for a girl named Stephany Lopez for Amtex on Long point! That girl…read morenot sure how old she is but goes ABOVE and beyond for customers! She did everything right, searched for quotes, helped me with figuring out how to get pics of the vehicle. Stephany I'm older and we need more people like you in this world!! Great job and may you continue to grow. Your a great asset to your company!! Thank you. Norma P.Hernandez

Worst company to deal with and I dont mean regarding any claims. I am talking about just customer…read moreservice in general. I have been callling corporagte office and they transfer the calls to Alejandra and then to Katia and so it is sad that they dont care about my money. There are several agencies to choose from and I will do so on Monday 8/29/22 and give my money to the ones that do appreciate my business and their paycheck.

Terrible service, our car was stolen and a false statement Terry made to StateFarm caused us a lot…read moreof issues with our claim. Do not recommend and will not be renewing.

The worst agent ever... stay away from them. They will sell you a home policy without disclosing…read moreyou all the eligibility requirement by the company, then if your house is a little older, the insurance company will just cancel your premium without giving you sufficient time to upgrade (like a whole house of piping upgrade from steel pipe), but not refund the $75 agent fee and $59 inspection fee. The inspection was not even ordered by us, it purely benefited the insurance company, why should we pay in this situation. Also no refund of the agent fee either. What is worse is that the agent will not do anything but just let you deal with the insurance back & forth. If i can give zero star, i would.

Wow i'm so lucky to have found an agent who cares about his customers! If you're trying to switch…read moreproviders, ask for that guy Jay! He gave me a quote in like 6 minutes, didn't even have to be on the phone! Got renters for my apartment, life coverage for my wife, and autos combined for a lower price! Paying less for all that, compared to just auto! Wowweeeee highly recommend!

IF I COULD GIVE THIS A NEGATIVE REVIEW I WOULD DO SO IN A HEART BEAT. Tommy Tran State Farm Brach…read moreis the worst branch you can get into business with, I WOULD HIGHLY RECOMMEND TO GO SOMEWHER ELSE!! I canceled my policy in February and now its April and still no refund on my account and shows that i still have a premium policy with them. I had to call corporate which they had told me they been trying to send them request to cancel my policy but no one is replying to them also which now i am escalating this to the claim department because not a single person in this branch knows how to do their job correctly. Every time i call they would give me the run around. First Cancelation was on Feb 29, second one was March 1, and Third time was March 6. Now its April 16 and they still haven't canceled my auto policy. Tommy Tran needs to be let go or do his job a lot better. After this i would not want to ever do business with them again. What a horrible agent to have!

Nguyen Le is a man with obvious integrity and bravery. Instead of following the herd to selfishly…read moreenrich himself, he chose to do what's right. Lots of people talk a good game but this man walks the walk. As a Vietnamese American, I fully support Nguyen Le and his courageous act of free speech. Please support his business. Thank you!

What else I need to say about this agent? He's honest, hard…read moreworking and always works for his client BEST interest. I am so glad I found Le as my insurance agent. Thanks Le for all your help and service.

Very disappointing total loss payout for my Tesla…read more I usually don't write reviews, but my recent experience with State Farm has been extremely frustrating and disappointing. I have a 2023 Tesla Model with only 37,500 miles, well maintained and in great condition before an accident that caused it to be declared a total loss. State Farm's settlement offer was $31,000 -- which doesn't even come close to the actual market value of my car. When I checked Tesla's own official used inventory, I found multiple 2023 models with higher mileage than mine being sold for $34,900 to $35,700 -- some even higher. With the payout offered, I can't buy the same model or even one with higher miles from Tesla's own website. I expected a fair and competitive valuation, but this number feels way below the real replacement cost. If you own a newer Tesla or similar vehicle, you might want to double-check the valuation State Farm gives you. Very disappointing experience -- I hope State Farm can do better for their customers.

Cindy and her team are awesome! Special shout-out to Madeline! I feel they always have my best…read moreinterest at heart as they guide me through considering my policies and coverages. It's not easy to understand all the changes with insurance, but I felt my business was valued as Madeline took her time to answer all my questions and explain things very well. I highly recommend this agency to anyone that values a person touch and excellence in service. M.Merritt

Awesome service! My family and I have had them insure us since they've been open and they've given…read moreus the possible insurance ever since. They are very friendly and helpful as they have helped us get many discounts that are available to us. Ken Quach is a very supportive agent and is fluent in Vietnamese and English. I recommend him to all my family and friends and they highly approve of him.

My family and I do all of our insurance through Michael Quach. The quality of customer service is…read moreoutstanding. They are known throughout the community as the go-to for all your insurance needs. I have numerous friends and family who are all clients with Michael and they have nothing but praise for him.